All Systems Operational

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Xero Platform and Settings Operational
Core Xero Products Operational
Expenses Operational
Invoicing, Bills & Quotes Operational
Bank Reconciliation Operational
Reporting Operational
Products and services Operational
Projects Operational
Fixed Assets Operational
Contacts Operational
Files Operational
America - Regional Products Operational
Tax Reporting - Sales Tax & 1099 Operational
Inventory Plus Operational
Asia - Regional Products Operational
Tax Reporting - Singapore GST Operational
Australia - Regional Products Operational
Tax Reporting - BAS, TPAR Operational
AU Payroll Operational
Canada - Regional Products Operational
Tax Reporting - Canadian GST & HST Operational
New Zealand - Regional Products Operational
Tax Reporting - NZ GST Operational
NZ Payroll Operational
South Africa - Regional Products Operational
Tax Reporting - SA VAT Operational
United Kingdom - Regional Products Operational
Tax Reporting - UK VAT & MTD Operational
UK Payroll Operational
Xero Mobile Apps Operational
Xero Accounting Mobile App Operational
Xero Projects App Operational
Xero Me Operational
Xero Verify Operational
Xero Partner Products & Tools Operational
Workpapers Operational
Xero Practice Manager (XPM) Operational
Xero HQ Operational
Xero Tax (AU) Operational
Xero Tax (NZ) Operational
Xero Tax (UK) Operational
Xero Go Operational
Xero Central Operational
Hubdoc Operational
WorkflowMax Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 23, 2024
Resolved - Our team has resolved the issue impacting customers trying to access Reports. We apologise for any inconvenience this has caused.

A product release caused Reports to become unavailable. We've rolled back the release and services are back to normal.

Feb 23, 03:41 UTC
Identified - We have identified what is impacting customers trying to access Reports. This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 3:27am UTC

Feb 23, 03:28 UTC
Update - We are continuing to investigate this issue.
Feb 23, 03:07 UTC
Investigating - We are aware customers trying to access Reports are experiencing errors. Our team is investigating this with urgency.

Status Last Reviewed: 3:03am UTC

Feb 23, 03:04 UTC
Feb 22, 2024
Resolved - Our team has resolved the intermittent issues impacting NZ and AU customers trying to access Xero Tax. We apologise for any inconvenience this has caused.

This related to a third party provider that our service relies on which meant Xero customers were also impacted.

Feb 22, 02:52 UTC
Monitoring - A fix has been implemented and we are currently monitoring the results.

Status Last Reviewed: 2:24am UTC

Feb 22, 02:24 UTC
Investigating - We are aware NZ and AU customers trying to access Xero Tax are experiencing intermittent errors. Our team is investigating this with urgency.

Status Last Reviewed: 2:09am UTC

Feb 22, 00:48 UTC
Resolved - Our team has resolved the issue impacting customers trying to access XPM. We apologise for any inconvenience this has caused.

This related to a third party provider that our service relies on which meant Xero customers were also impacted.

Feb 22, 02:13 UTC
Monitoring - A fix has been implemented and we are currently monitoring the results.

Status Last Reviewed: 1:58am UTC

Feb 22, 01:59 UTC
Investigating - We are aware customers trying to access XPM may experience an error message. Our team is investigating this with urgency.

Status Last Reviewed: 1:36am UTC

Feb 22, 01:07 UTC
Feb 21, 2024

No incidents reported.

Feb 20, 2024
Resolved - Our team has resolved the issue causing customers to be unable to access PLS/ELS Management in AU Tax. This was caused by a problem with a recent change which has now been fixed. We apologise for any inconvenience this has caused.
Feb 20, 00:08 UTC
Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 11:53 pm UTC

Feb 19, 23:53 UTC
Identified - We have identified what is preventing customers from accessing PLS/ELS Management in AU Tax.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 11:47 pm UTC

Feb 19, 23:48 UTC
Investigating - We are aware customers are receiving an error message when trying to access PLS/ELS Management in AU Tax. Our team is investigating this with urgency.

Status Last Reviewed: 11:14 pm UTC

Feb 19, 23:15 UTC
Feb 19, 2024
Feb 18, 2024
Completed - The scheduled maintenance has been completed.
Feb 18, 23:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 06:00 UTC
Scheduled - HMRC is undergoing scheduled system maintenance for the MTD VAT service from 6am to 11:45pm UTC on Sunday 18th of February 2024. During this time, customers may be unable to access the VAT registration, claim VAT enrolment, and VAT view and change services. Please refer to the HMRC website for further information: https://www.gov.uk/government/publications/vat-online-service-availability-and-issues/vat-online-service-availability-and-issues
Feb 15, 11:47 UTC
Resolved - Our team was aware of an issue causing customers to experience degraded performance in XPM on Saturday 5:30 am UTC. This has now been resolved. We apologise for any inconvenience this has caused.

This issue was caused due to a higher than normal amount of requests to our system which resulted in performance issues.

Feb 18, 22:39 UTC
Feb 17, 2024

No incidents reported.

Feb 16, 2024
Resolved - Our team has resolved the issue that has been impacting Hubdoc. This issue related to network connectivity issue which our team was able to implement a fix which resolved customer impact. We apologise for any inconvenience this has caused.
Feb 16, 05:08 UTC
Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 4.57am UTC

Feb 16, 04:57 UTC
Identified - We have identified the cause of these issues impacting Hubdoc.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 3.55am UTC

Feb 16, 03:56 UTC
Investigating - We are aware that customers may be experiencing issues with Hubdoc. This relates to longer than expected document extraction times. There is also an issue that is impacting our CX team's ability to respond to customer raised cases.

We are working on this with high priority, and we apologise for any inconvenience.

Feb 16, 03:34 UTC
Feb 15, 2024
Resolved - Our team has resolved the issue causing customers to experiencing degraded performance in XPM and Xero HQ. We apologise for any inconvenience this has caused.

This issue was caused due to a higher than normal amount of requests to our system which resulted in performance issues.

Feb 15, 04:45 UTC
Update - We are continuing to work on a fix for this issue.
Feb 15, 03:44 UTC
Identified - We have identified what is causing some customers to experience degraded performance in XPM & Xero HQ.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 3:43 am UTC

Feb 15, 03:44 UTC
Investigating - We are aware customers may be experiencing degraded performance in XPM and Xero HQ. Our team is investigating this with urgency.

Status Last Reviewed: 2:36am UTC

Feb 15, 02:37 UTC
Resolved - Our team has resolved the issue that was causing delays to client access changes in XeroHQ. This issue was caused due to a higher than normal amount of requests to our system which resulted in the delay to client access changes.
We apologise for any inconvenience this has caused.

Feb 15, 03:34 UTC
Update - We are continuing to work on a fix for this issue.
Feb 15, 03:32 UTC
Identified - We’re currently aware that Practices that have made client access changes in Xero HQ are experiencing a delay in these changes being made.

Our team has identified the cause of this issue and are in the process of implementing a fix.

We apologise for the inconvenience.

Status Last Reviewed: 2.02am UTC

Feb 14, 21:08 UTC
Feb 14, 2024
Feb 13, 2024

No incidents reported.

Feb 12, 2024
Resolved - The ATO has resolved the issue where customers may have been experiencing issues with Activity Statements in Xero. We apologise for any inconvenience this has caused.
Feb 12, 04:22 UTC
Investigating - We are aware customers may be experiecing issues with Activity Statements in Xero. This appears to be an issue on the ATO's end.

Status Last Reviewed: 3:17 am UTC

Feb 12, 03:18 UTC
Feb 11, 2024

No incidents reported.

Feb 10, 2024
Completed - The scheduled maintenance has been completed.
Feb 10, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 21:00 UTC
Scheduled - Xero will be conducting system maintenance on the Expenses feature from 9:00 pm UTC until 9:30pm UTC on Saturday, 10 February 2024.

During this time, customers will be unable to access Expenses in Xero, including all of its services on both web and mobile apps.

Feb 8, 02:33 UTC
Feb 9, 2024
Resolved - Our team has resolved the issue causing customers to receive error messages when trying to run depreciation. This was caused by a recent change that has since been reverted to resolve the issue. We apologise for any inconvenience this has caused.
Feb 9, 01:13 UTC
Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 1:08 am UTC

Feb 9, 01:08 UTC
Identified - We have identified what is causing some customers to receive error messages when attempting to run depreciation in Fixed Assets.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 11:57pm UTC

Feb 8, 23:58 UTC
Investigating - We are aware customers may be receiving error messages when attempting to run depreciation in Fixed Assets. Our team is investigating this with urgency.

Status Last Reviewed: 11:44pm UTC

Feb 8, 23:45 UTC