Xero Status

All Systems Operational

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Xero Platform and Settings Operational

Core Xero Products Operational

Expenses Operational

Invoicing, Bills & Quotes Operational

Bank Reconciliation Operational

Reporting Operational

Products and services Operational

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Fixed Assets Operational

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America - Regional Products Operational

Tax Reporting - Sales Tax & 1099 Operational

Inventory Plus Operational

Asia - Regional Products Operational

Tax Reporting - Singapore GST Operational

Australia - Regional Products Operational

Tax Reporting - BAS, TPAR Operational

AU Payroll Operational

Canada - Regional Products Operational

Tax Reporting - Canadian GST & HST Operational

New Zealand - Regional Products Operational

Tax Reporting - NZ GST Operational

NZ Payroll Operational

South Africa - Regional Products Operational

Tax Reporting - SA VAT Operational

United Kingdom - Regional Products Operational

Tax Reporting - UK VAT & MTD Operational

UK Payroll Operational

Xero Mobile Apps Operational

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Xero Verify Operational

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Xero Practice Manager (XPM) Operational

Xero HQ Operational

Xero Tax (AU) Operational

Xero Tax (NZ) Operational

Xero Tax (UK) Operational

Xero Go Operational

Xero Central Operational

Hubdoc Operational

WorkflowMax Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Xero Central is unavailable due to scheduled maintenance Apr 21, 2024 07:00-11:00 UTC

Our third party provider, Salesforce, will be performing scheduled maintenance on Sunday, 21 April from 7am to 11am UTC.

During this time, Xero customers will be unable to access any content within Xero Central or raise cases to our CX teams. All other Xero Products will work as normal.

If you need to access any content during this outage, you can do so through the Help Menu in Xero. You will still be able to access learning content and register for courses and webinars via Xero during this time by visiting Learn Xero.

We apologise for any inconvenience this may cause and appreciate your understanding during this time.
Posted on Apr 17, 2024 - 23:30 UTC

Past Incidents

Apr 18, 2024

No incidents reported today.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

Global: New Invoicing - Approve buttons not loading for some customers

Resolved - Our team has resolved the issue that some customers experienced trying to approve invoices in New Invoicing.

We found this issue was due to a previous release which has been reverted. We apologise for the inconvenience caused.
Apr 16, 14:44 UTC

Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 13:48 UTC.
Apr 16, 13:48 UTC

Investigating - We are aware that some customers trying to approve invoices in New Invoicing are experiencing issues with loading. Our team is investigating this with urgency.

Status Last Reviewed: 12:08 UTC.
Apr 16, 10:24 UTC

Apr 15, 2024

NZ: GST- Some customers cannot file GST returns to IRD

Resolved - Our team has resolved the issue impacting NZ customers trying to file GST returns and income tax returns in XPM and Xero. We apologise for any inconvenience this has caused.

A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.
Apr 15, 23:12 UTC

Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 10:53pm UTC
Apr 15, 22:53 UTC

Update - We are continuing to investigate this issue.
Apr 15, 22:47 UTC

Investigating - We are aware NZ customers trying to file GST returns and income tax returns in XPM and Xero are experiencing errors. Our team is investigating this with urgency.

Status Last Reviewed: 10:47pm UTC
Apr 15, 22:37 UTC

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

Hubdoc - Some users are unable to publish documents in Hubdoc

Resolved - Our team has resolved the issue impacting customers trying to publish a document in Hubdoc. We apologise for any inconvenience this has caused.

Our technical team identified that this related to a system error and has restored service.
Apr 11, 03:17 UTC

Investigating - We are aware some customers trying to publish a document in Hubdoc are experiencing issues. Our team is investigating this with urgency.

Status Last Reviewed: 2:18 AM UTC
Apr 11, 00:52 UTC

Apr 10, 2024

Global: V2 Reports - Some customers unable to load reports

Resolved - Our team has resolved the issue impacting customers trying to load V2 reports in Xero. We apologise for any inconvenience this has caused.

Our technical team identified this was caused by poor network connectivity and has restored service.
Apr 10, 00:23 UTC

Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 12:04 AM UTC
Apr 10, 00:06 UTC

Investigating - We are aware that some customers may be unable to load V2 reports in Xero. Our team is investigating this with urgency.

Status Last Reviewed: 11:06 pm UTC
Apr 9, 23:07 UTC

Apr 9, 2024

Apr 8, 2024

Global: Security Questions - Showing incorrectly

Resolved - Our team has resolved the issue that caused security questions to show incorrect questions for some users. This was caused by a recent change that was reverted to resolve the issue. We apologise for any inconvenience this has caused.
Apr 8, 22:41 UTC

UK: Xero Tax - Customers unable to create or reload filings

Resolved - The Companies House has now resolved the issues causing Xero Tax users to experience error messages when attempting to create or reload filings. We apologise for any inconvenience this has caused.
Apr 8, 16:05 UTC

Monitoring - The Companies House has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 3:34 pm UTC
Apr 8, 15:35 UTC

Investigating - We are aware that customers are currently experiencing error messages in Xero Tax (UK) when attempting to create or reload filings. Our team is investigating this with urgency.

Status Last Reviewed: 3:08 pm UTC
Apr 8, 15:08 UTC

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024

NZ: XPM - Some users are unable to access Job Manager

Resolved - Our team has resolved the issue impacting some NZ customers trying to access Job Manager in XPM. We apologise for any inconvenience this has caused.

A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.
Apr 4, 01:08 UTC

Investigating - We are aware some NZ customers trying to access Job Manager in XPM are experiencing error messages. Our team is investigating this with urgency.

Status Last Reviewed: 1:01am UTC
Apr 3, 23:28 UTC