Investigating - We are aware that some customers trying to connect to MTD VAT are experiencing errors. Our team is investigating this with urgency.

Status Last Reviewed: 16:13 UTC.

Dec 08, 2022 - 14:47 UTC

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United Kingdom - Regional Products Degraded Performance
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance for MTD VAT & MTD ITSA Service Dec 9, 2022 21:00 - Dec 13, 2022 21:00 UTC
HMRC and conducting scheduled maintenance and the following services will be unavailable:

MTD ITSA - from 5:00pm on Friday 9 December to 5:00pm on Tuesday 13 December.

MTD VAT - from 11:00am on Saturday 10 December to 06:00am on Sunday 11 December.

Details are available on their pages here:

https://www.gov.uk/government/publications/use-software-to-send-income-tax-updates-service-availability-and-issues/use-software-to-send-income-tax-updates-service-availability-and-issues

https://www.gov.uk/government/publications/vat-online-service-availability-and-issues/vat-online-service-availability-and-issues

Posted on Dec 08, 2022 - 09:35 UTC
Past Incidents
Dec 8, 2022

Unresolved incident: UK: VAT MTD - Unable to connect to MTD.

Dec 7, 2022
Resolved - Customers are able to access invoices, bills and bank reconciliation in Xero again. Although this problem was first detected through an ad blocker, we identified a recent product release was affecting some customers. We have resolved this and apologise for any inconvenience this has caused.
Dec 7, 04:57 UTC
Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed:

Dec 7, 04:43 UTC
Identified - We are aware that some customers are unable to access invoices, bills and bank reconciliation due to an issue with a browser extension. This relates to Trend Micro, a browser add-on some customers use.

Customers who use this browser extension can either stop Trend Micro’s ad block for Xero, disable the extension completely or login using an incognito screen or private window.

Status Last Reviewed: 12:02 AM UTC

Dec 6, 07:33 UTC
Investigating - We are aware that some customers trying to access invoices, bills and bank reconciliation tab are experiencing performance issues. Our team is investigating this with urgency.

In the meantime, customers are able to use the private browser mode on your respective browser which will mean you can access Xero without problems.

Status Last Reviewed: 7:11 AM UTC

Dec 6, 01:17 UTC
Dec 6, 2022
Resolved - Customers should now be able to successfully load the Taxes tab. We experienced increased traffic to this tab after we sent an email asking some customers to review the Taxes tab for specific employees.

If you did not receive an email about this, you are not affected. We apologise for any inconvenience.

Dec 6, 04:51 UTC
Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 1:58am UTC

Dec 6, 01:58 UTC
Investigating - We are aware Australian customers trying to load the taxes tab in payroll are experiencing performance issues. Our team is investigating this with urgency.

Status Last Reviewed: 12:33 AM UTC

Dec 6, 00:34 UTC
Dec 5, 2022

No incidents reported.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022
Resolved - Our team has identified that this was an issue with one of our third party ISPs who had an outage which meant some customers weren't receiving emails from Xero. This issue has been resolved and customers should now be receiving emails. We apologise for any inconvenience this has caused.

Within 24 hours we’ll update this page with a brief summary

Dec 2, 21:51 UTC
Investigating - We are aware some customers aren't receiving emails from Xero. Our team is investigating this with urgency.

Status Last Reviewed: 7.06pm UTC

Dec 2, 19:06 UTC
Resolved - Our team has identified the issue that is impacting a small amount of New Zealand customers. Our product team continues to investigate the root cause of this issue and put in place a fix.

In the meantime if customers are impacted by this issue, we recommend you raising a case with our CX team who will be able to provide a work around in the interim which will resolve impact.

We will provide an update on this issue once the root cause has been identified and a fix is put in place.

Dec 2, 06:20 UTC
Investigating - We are aware some NZ customers trying to accept invitations into XPM accounts are experiencing a "Your invitation is no longer valid" error. Our team is investigating this with urgency.

Status Last Reviewed: 2:31am UTC

Dec 1, 23:32 UTC
Dec 1, 2022
Nov 30, 2022

No incidents reported.

Nov 29, 2022
Resolved - Customers are now able to access Xero without experiencing any performance issues. We have resolved the problem which was related to network stability issues and required our technical team to implement a fix which resolved impact on customers.
Nov 29, 21:51 UTC
Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022
Resolved - AWS has advised that there was a routing issue which was resolved by a manual refresh. Automation has been introduced to prevent this from happening again. We apologise for any inconvenience.
Nov 25, 10:28 UTC
Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 08:23 UTC

Nov 25, 08:23 UTC
Update - We are continuing to investigate this issue.
Nov 25, 02:52 UTC
Investigating - We are aware customers may be unable to view and search for clients in XPM and AU Tax. Our team is investigating this with urgency.

Status Last Reviewed: 7:12am UTC

Nov 25, 02:51 UTC
Nov 24, 2022
Resolved - Customers are now able to access the new Projects reports. We have resolved the problem which was caused by a prior release. We apologise for any inconvenience this has caused.
Nov 24, 02:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 02:13 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 24, 00:57 UTC
Investigating - We are aware customers trying to run the new Projects reports are experiencing issues. Our team is investigating this with urgency.

Status Last Reviewed: 12:57am UTC

Nov 23, 23:15 UTC