All Systems Operational

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Xero Platform and Settings Operational
Core Xero Products Operational
Expenses Operational
Invoicing, Bills & Quotes Operational
Bank Reconciliation Operational
Reporting Operational
Products and services Operational
Projects Operational
Fixed Assets Operational
Contacts Operational
Files Operational
America - Regional Products Operational
Tax Reporting - Sales Tax & 1099 Operational
Inventory Plus Operational
Asia - Regional Products Operational
Tax Reporting - Singapore GST Operational
Australia - Regional Products Operational
Tax Reporting - BAS, TPAR Operational
AU Payroll Operational
Canada - Regional Products Operational
Tax Reporting - Canadian GST & HST Operational
New Zealand - Regional Products Operational
Tax Reporting - NZ GST Operational
NZ Payroll Operational
South Africa - Regional Products Operational
Tax Reporting - SA VAT Operational
United Kingdom - Regional Products Operational
Tax Reporting - UK VAT & MTD Operational
UK Payroll Operational
Xero Mobile Apps Operational
Xero Accounting Mobile App Operational
Xero Projects App Operational
Xero Me Operational
Xero Verify Operational
Xero Partner Products & Tools Operational
Workpapers Operational
Xero Practice Manager (XPM) Operational
Xero HQ Operational
Xero Tax (AU) Operational
Xero Tax (NZ) Operational
Xero Tax (UK) Operational
Xero Central Operational
Hubdoc Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 13, 2024

No incidents reported today.

Dec 12, 2024

No incidents reported.

Dec 11, 2024

No incidents reported.

Dec 10, 2024
Global: XPM - users unable to submit time entries
Resolved - Our team has resolved the issue impacting customers trying to enter time in Xero Practice Manager. We apologise for any inconvenience this has caused.

Our technical team identified this was caused by poor network connectivity and has restored service.
Dec 10, 23:29 UTC
Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 11:11pm UTC
Dec 10, 23:12 UTC
Investigating - We are aware that customers trying to enter a time entry in Xero Practice Manager are experiencing an error. Our team is investigating this with urgency.

Status Last Reviewed: 11:02pm UTC
Dec 10, 22:44 UTC
Dec 9, 2024

No incidents reported.

Dec 8, 2024
HMRC system maintenance
Completed - The scheduled maintenance has been completed.
Dec 8, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 08:00 UTC
Scheduled - HMRC is undergoing scheduled system maintenance for the MTD VAT service from 08:00 UTC until 20:30 UTC on Sunday 8th of December 2024. During this time, customers may be unable to access the VAT registration, claim VAT enrolment, VAT view and change and VAT penalties and appeals. Please refer to the HMRC website for further information: https://www.gov.uk/government/publications/vat-online-service-availability-and-issues/d35fea37-64ff-4d37-81f3-a34e75643bf9
Dec 7, 15:26 UTC
UK: VAT - Error when submitting VAT returns
Resolved - Please note that HMRC is undergoing scheduled system maintenance for the MTD VAT service from 08:00 UTC until 20:30 UTC on Sunday 8th of December 2024. During this time, customers may be unable to access the VAT registration, claim VAT enrolment, VAT view and change and VAT penalties and appeals. Please refer to the HMRC website for further information: https://www.gov.uk/government/publications/vat-online-service-availability-and-issues/d35fea37-64ff-4d37-81f3-a34e75643bf9
Dec 8, 07:51 UTC
Identified - We have identified that errors are due to an issue with the HMRC service which is causing a small number of submissions to fail. Subsequent attempts may be successful. We've contacted HMRC for further information.

Status Last Reviewed: 20:41 UTC.
Dec 7, 15:42 UTC
Investigating - We are aware UK customers trying to submit VAT returns are receiving an error message. Our team is investigating this with urgency.

Status Last Reviewed: UTC 15:07
Dec 7, 15:07 UTC
Dec 7, 2024
Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024
Global: Hubdoc - Customers are experiencing issues publishing documents in Hubdoc.
Resolved - The issue impacting customers trying to publish documents in Hubdoc has been resolved. We apologise for any inconvenience this has caused.

This was caused by a brief third-party outage which impacted our system. We apologise for the inconvenience caused.
Dec 4, 21:01 UTC
Monitoring - The errors and delays have now resolved, and we are currently monitoring the results.

Status Last Reviewed: 8:28pm UTC
Dec 4, 20:28 UTC
Investigating - We are aware customers trying to publish documents in Hubdoc may be experiencing slowness or errors. Our team is investigating this with urgency.
Dec 4, 19:59 UTC
Dec 3, 2024

No incidents reported.

Dec 2, 2024
Global: Hubdoc - Issues with publishing
Resolved - Our team has resolved the issue causing customers to experience issues with publishing and loading in Hubdoc. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity.
Dec 2, 13:10 UTC
Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 13:34 UTC
Dec 2, 12:34 UTC
Investigating - We are aware some customers are experiencing issues publishing and with pages loading in Hubdoc. We are investigating this with urgency.

Status Last Reviewed: 11:52 UTC
Dec 2, 11:21 UTC
Global: Xero- Some users are experiencing slowness or are receiving errors when trying to access Xero
Resolved - Our team has resolved the issue causing slowness in Xero. This was caused by network connectivity and we apologise for any inconvenience.
Dec 2, 02:51 UTC
Monitoring - We are aware some customers are experiencing slowness when accessing Xero. We have identified the cause and our Product Team have implemented a fix. Thanks for your patience during this time.

Status Last Reviewed: 1:48am UTC
Dec 2, 01:21 UTC
Identified - We have identified what is impacting some customers experiencing slowness in Xero.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 1:07am UTC
Dec 2, 00:44 UTC
Update - Our Product Team is looking into this, and we’ll provide an update as soon as possible
Dec 2, 00:25 UTC
Investigating - We are aware that some customers trying to access Xero are experiencing slowness or errors. Our team is investigating this with urgency.

Status Last Reviewed: 12:26 am UTC
Dec 2, 00:05 UTC
Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

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