Xero Status

Jul 31, 2021

No incidents reported today.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021

Users are unable to access Xero

Resolved - We can confirm that the issue we have been experiencing has now been resolved and service has resumed. The issue was related to our login infrastructure, and was not a security incident. A tool used to store and trigger events in the login flow was not operating as expected and resulted in failures and errors. Our product teams worked to restore the flow of these events, and return service in a controlled way. Once again, we apologise for the inconvenience this has caused our customers.
Jul 27, 19:04 UTC

Update - Our teams working on this issue have implemented a fix and we are starting to see service return to normal. We will continue to monitor this closely.
Jul 27, 16:52 UTC

Monitoring - Our teams working on this issue have implemented a fix and we are starting to see service return to normal. We will continue to monitor this closely.
Jul 27, 16:45 UTC

Update - While we continue to investigate this issue, we want to clarify that it relates to our login infrastructure, and is not a security incident. This continues to be our top priority
Jul 27, 15:14 UTC

Update - We understand this is disrupting your day and we are sorry. Please bear with us as our teams work to investigate and solve this.
Jul 27, 15:09 UTC

Update - We are continuing to investigate this issue.
Jul 27, 14:19 UTC

Update - Our teams are working to investigate and solve this and we will keep you updated as soon as we know more.
Jul 27, 14:14 UTC

Update - We’re continuing to investigate this and understand your frustration. Thank you for your patience.

Please note that passwords and logins are not incorrect. There is no need to attempt to reset your password.
Jul 27, 13:16 UTC

Update - Unfortunately we are continuing to experience an outage of the Xero Platform which is preventing users from logging in.

This is related to a Xero login infrastructure issue, and our teams are doing everything they can to get our customers back online.

We thank you for your patience.
Jul 27, 12:14 UTC

Update - We’re sorry this is causing you some downtime. Thank you for your support while we fix this for you.
Jul 27, 11:36 UTC

Update - Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.

Please note that passwords and logins are not incorrect. There is no need to attempt to reset your password
Jul 27, 10:30 UTC

Update - Our Product Team are doing everything they can to get you back online with Xero. Thanks for your patience.
Jul 27, 09:29 UTC

Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Jul 27, 09:03 UTC

Investigating - We’re currently aware of an issue preventing access to Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Jul 27, 08:25 UTC

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

Users are unable to access Xero

Resolved - The outage issue is resolved and services have returned to normal. This issue was a result of an external tool that Xero uses that also impacted a range of other websites globally. We are working with the vendor to understand the root cause.
Jul 22, 17:59 UTC

Update - Services have returned to normal. We will continue to monitor for any changes.
Jul 22, 17:42 UTC

Update - Services have returned to normal. We will continue to monitor for any changes.
Jul 22, 17:39 UTC

Monitoring - Services have returned to normal. We will continue to monitor for any changes.
Jul 22, 17:29 UTC

Update - Update: We have seen services return to normal, and users are able to access the platform. However, we are still investigating the root cause. We will continue to monitor the situation.
Jul 22, 17:09 UTC

Update - We are aware of the recent outage, and we are monitoring the situation. We believe this is an issue with a tool that Xero uses. We will keep you updated
Jul 22, 16:48 UTC

Update - We are continuing to investigate this issue.
Jul 22, 16:36 UTC

Investigating - We’re currently aware of an issue preventing access to Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Jul 22, 15:54 UTC

Jul 21, 2021

Some users experiencing errors with Bank Feed connections and viewing the Dashboard

Resolved - This incident has been resolved.
Jul 21, 14:29 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 21, 13:58 UTC

Identified - The issue has been identified and a fix is being implemented.
Jul 21, 13:50 UTC

Update - We’re sorry this is causing you downtime. We very rarely have extended outages like this. Thank you for your support while we fix this for you.
Jul 21, 13:02 UTC

Update - Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.
Jul 21, 12:37 UTC

Update - Our Product Team are doing everything they can to get you back online with Xero. Thanks for your patience.
Jul 21, 11:59 UTC

Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Jul 21, 11:26 UTC

Investigating - We’re currently aware of an issue preventing users from accessing Bank Feeds and the Dashboard. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Jul 21, 10:54 UTC

Users experiencing issues processing batch payments

Resolved - Our Product Team have resolved the issue that was preventing users from processing batch payments.

Please let us know if you still have any issues with this, and we’ll investigate further.
Jul 21, 05:31 UTC

Update - Our Product Team are doing everything they can to let you process batch payments in Xero. Thanks for your patience.
Jul 21, 03:55 UTC

Investigating - We’re currently aware of an issue preventing users from processing their batch payments. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Jul 21, 03:17 UTC

Some users experiencing performance issues in Xero

Resolved - This incident has been resolved.
Jul 21, 03:46 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 21, 03:20 UTC

Investigating - We’re currently aware of performance issues in Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Jul 21, 02:04 UTC

Jul 20, 2021

Some users experiencing issues reconnecting and setting up NZ/AU AMEX Yodlee feeds in Xero

Resolved - This incident has been resolved.
Jul 20, 07:28 UTC

Identified - Yodlee have identified the issue. They're currently working on implementing a fix. Thanks for your continued patience.
Jul 20, 06:48 UTC

Investigating - We’re currently aware that some users are experiencing issues reconnecting and setting up Yodlee feeds in Xero. We're investigating this with Yodlee urgently.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Jul 20, 05:23 UTC

Performance Issues in Bank Reconciliation and unable to set up Bank Feeds

Resolved - Our Product Team have resolved the issue where some users were unable to set up bank feeds and were also experiencing slowness and errors in banking reconciliation.

Please let us know if you still have any issues with this, and we’ll investigate further.
Jul 20, 02:47 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 20, 01:01 UTC

Investigating - We’re currently aware of an issue causing performance issues in Bank Reconciliation and users unable to set up Bank Feeds. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Jul 20, 00:47 UTC

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

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