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Xero   Operational
Partner Tools & WorkflowMax Operational
Practice Manager and WorkflowMax   Operational
Workpapers   Operational
Xero Tax (Australia)   Operational
Xero HQ   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 18, 2018

No incidents reported today.

Nov 17, 2018

No incidents reported.

Nov 16, 2018
Resolved - Our Product Team have resolved the issue that was preventing a small number of users from logging into Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.
Nov 16, 17:28 NZDT
Update - We're currently working to get the affected users back up and running. Thanks for your continued patience.
Nov 16, 16:56 NZDT
Identified - Our Product Team have identified the cause, and are working to restore access for the affected users as soon as possible.
Nov 16, 16:34 NZDT
Update - Our Product Team are doing everything they can to get you back online with Xero. Thanks for your patience.
Nov 16, 16:15 NZDT
Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Nov 16, 16:04 NZDT
Update - We’re currently aware of an issue preventing a small number of users from logging into Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Nov 16, 15:54 NZDT
Investigating - We are currently investigating this issue.
Nov 16, 15:52 NZDT
Nov 15, 2018
Resolved - Our Product Team have resolved the issue that was causing a small number of users to get error 500 when accessing Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.
Nov 15, 12:18 NZDT
Update - We’re currently aware of an issue where some users are getting error 500 when accessing Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Nov 15, 12:05 NZDT
Investigating - We are currently investigating this issue.
Nov 15, 12:01 NZDT
Nov 14, 2018

No incidents reported.

Nov 13, 2018

No incidents reported.

Nov 12, 2018
Resolved - Our Product Team have resolved the issue where some users were experiencing errors or were unable to access Xero.

Please let us know if you still have any issues accessing Xero or you're still experiencing errors, and we’ll investigate further.
Nov 12, 06:17 NZDT
Update - Our Product Team are doing everything they can to get the affected users back up and running. Apologies for any inconvenience.
Nov 12, 05:46 NZDT
Update - We're still working to get the affected users back up and running. Thanks again for your patience.
Nov 12, 05:15 NZDT
Update - We’re sorry this is causing you some downtime. Thank you for your support while we fix this for you.
Nov 12, 04:47 NZDT
Update - We’re still working on getting the affected users back up and running on Xero, sorry for the disruption this is causing.
Nov 12, 04:15 NZDT
Update - We're currently working to get the affected users back up and running. Thanks for your continued patience.
Nov 12, 03:46 NZDT
Identified - Our Product Team have identified the cause, and are working to restore access for the affected users as soon as possible.
Nov 12, 03:16 NZDT
Resolved - Our Product Team have resolved the issue that was preventing a small number of users from logging into Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.
Nov 12, 02:41 NZDT
Update - We’re closer to getting the affected users back on Xero, sorry for the disruption this is causing you.
Nov 12, 02:13 NZDT
Update - We're currently working to get the affected users back up and running. Thanks for your continued patience.
Nov 12, 02:02 NZDT
Identified - Our Product Team have identified the cause, and are working to restore access for the affected users as soon as possible.
Nov 12, 01:48 NZDT
Update - Our Product Team are doing everything they can to get you back online with Xero. Thanks for your patience.
Nov 12, 01:45 NZDT
Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Nov 12, 01:32 NZDT
Investigating - We’re currently aware of an issue preventing a small number of users from logging into Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Nov 12, 01:20 NZDT
Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018
Resolved - Our Product Team have resolved the issue that was preventing users from accessing Reports and Payroll in Xero.

Please let us know if you still have any issues with this, and we’ll investigate further.
Nov 7, 15:53 NZDT
Update - We’re sorry this is causing you some downtime. Thank you for your support while we fix this for you.
Nov 7, 15:44 NZDT
Update - We're currently working to get Reports and Payroll back up for everyone.
Thanks for your continued patience.
Nov 7, 15:33 NZDT
Identified - Our Product Team have identified the cause, and are working to restore your ability to access Reports and Payroll as soon as possible.
Nov 7, 15:22 NZDT
Update - Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.
Nov 7, 15:13 NZDT
Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Nov 7, 15:00 NZDT
Update - We’re currently aware of an issue preventing users from accessing Reports and Payroll in Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Nov 7, 14:50 NZDT
Investigating - We are currently investigating this issue.
Nov 7, 14:48 NZDT
Resolved - Our Product Team have resolved the issue that was causing issues accessing parts of Xero Workpapers.

Please let us know if you still have any issues with this, and we’ll investigate further.
Nov 7, 12:40 NZDT
Update - We’re sorry this is causing you some downtime. Thank you for your support while we fix this for you.
Nov 7, 12:23 NZDT
Update - We're currently working to get Workpapers back up for everyone. Thanks for your continued patience.
Nov 7, 11:17 NZDT
Identified - Our Product Team have identified the cause, and are working to restore your ability to access Workpapers as soon as possible.
Nov 7, 10:54 NZDT
Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Nov 7, 10:35 NZDT
Update - We are continuing to investigate this issue.
Nov 7, 10:14 NZDT
Investigating - We are currently investigating this issue.
Nov 7, 10:12 NZDT
Resolved - Our Product Team have resolved the issue that was causing the Performance loss to some of our UK customers.

Please let us know if you still have any issues with this, and we’ll investigate further.
Nov 7, 03:19 NZDT
Identified - Our Product Team have identified the cause, and are working to resolve the Performance Issues as soon as possible
Nov 7, 03:13 NZDT
Update - We’re sorry this is causing you some downtime. Thank you for your support while we fix this for you.
Nov 7, 02:40 NZDT
Update - Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Nov 7, 02:07 NZDT
Update - We are continuing to investigate this issue.
Nov 7, 01:29 NZDT
Update - Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.
Nov 7, 01:05 NZDT
Update - Our Product Team are doing everything they can to resolve the issues with Performance. Thanks for your patience.
Nov 7, 00:14 NZDT
Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Nov 6, 23:40 NZDT
Investigating - We’re currently aware of an issue were users are experiencing slowness in some areas of Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Nov 6, 23:15 NZDT
Nov 6, 2018
Resolved - Our Product Team have resolved the issue that was preventing users from logging into Xero HQ and Workpapers.

Please let us know if you still have any issues with this, and we’ll investigate further.
Nov 6, 10:14 NZDT
Identified - Our Product Team have identified the cause, and are working to restore your access to Xero HQ and Workpapers as soon as possible.
Nov 6, 10:09 NZDT
Update - Our Product Team are doing everything they can to restore access to Workpapers and Xero HQ. Thanks for your patience.
Nov 6, 10:03 NZDT
Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Nov 6, 09:46 NZDT
Update - We are continuing to investigate this issue.
Nov 6, 09:30 NZDT
Investigating - We are currently investigating this issue.
Nov 6, 09:27 NZDT
Resolved - Our Product Team have resolved the issue that was causing degraded performance mainly around contacts.

Please let us know if you still have any issues with this, and we’ll be happy to investigate further.
Nov 6, 07:06 NZDT
Update - We are continuing to investigate this issue.
Nov 6, 06:40 NZDT
Update - We’re still investigating this issue. Thanks again for your patience.
Nov 6, 06:13 NZDT
Update - Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users. Thanks for your patience.
Nov 6, 06:02 NZDT
Update - Our Product Team are still investigating this issue and we're looking to get things up and running soon. Apologies for any inconvenience caused by this.
Nov 6, 05:50 NZDT
Update - We are continuing to investigate this issue.
Nov 6, 05:34 NZDT
Investigating - We're currently aware of an Issue where some users are experiencing degraded performance mainly around contacts. Our Product Team are currently investigating.
Nov 6, 05:29 NZDT
Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.