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Xero Operational
Xero Central Operational
Hubdoc Operational
Partner Tools & WorkflowMax Operational
Practice Manager Operational
WorkflowMax Operational
Workpapers Operational
Xero Tax (Australia) Operational
Xero HQ Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 13, 2021

No incidents reported today.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021
Resolved - This incident has been resolved.
Jun 10, 07:47 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 06:14 UTC
Investigating - We're aware some users are experiencing issues loading the users screen, and some slowness in areas of Xero.

Our team are investigating and we will post updates here.
Jun 10, 05:39 UTC
Jun 9, 2021
Resolved - This incident has been resolved.
Jun 9, 21:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 9, 18:16 UTC
Identified - We are working to restore access for the affected users as soon as possible.
Jun 9, 18:03 UTC
Investigating - We’re currently aware of an issue preventing users from accessing Xero Central.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Jun 9, 17:35 UTC
Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021
Resolved - Our email service provider have resolved the issue resulting in delays of outgoing emails sent from Xero.
Jun 3, 16:59 UTC
Update - Our email service provider have implemented a fix for the delays in sending emails. Email receipt times are improving and we're continuing to monitor the situation.
Jun 3, 15:47 UTC
Monitoring - We're currently aware of an issue where some customers are experiencing a delay in emails sent through Xero. Our email service provider are currently aware of the issue and have implemented a fix. We'll keep you updated with any progress.
Jun 3, 14:32 UTC
Resolved - This incident has been resolved.
Jun 3, 02:27 UTC
Investigating - Some users may be experiencing errors in Xero, we are investigating and will post an update as soon as we have more information.
Jun 3, 02:13 UTC
Jun 2, 2021

No incidents reported.

Jun 1, 2021
Resolved - HMRC have now resolved the issue that was preventing some customers from accessing MTD VAT Returns in Xero.
Jun 1, 10:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 1, 10:01 UTC
Investigating - We're currently aware of an issue where some customers accessing the MTD VAT Return encounter an error. HMRC are currently aware of the issue and working to return service as soon as possible.

For further updates, please see HMRC's status page.

https://api-platform-status.production.tax.service.gov.uk/
Jun 1, 09:39 UTC
May 31, 2021
Resolved - Our Product Team have resolved the issue that was preventing some customers from uploading documents to Xero from Hubdoc.

Please let us know if you still have any issues with this, and we’ll investigate further.
May 31, 06:54 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 31, 06:29 UTC
Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
May 31, 06:09 UTC
Investigating - We’re currently aware of an issue preventing some customers from uploading documents to Xero from Hubdoc. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
May 31, 05:11 UTC
May 30, 2021
Completed - The scheduled maintenance has been completed.
May 30, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 09:00 UTC
Scheduled - Due to HMRC scheduled maintenance, Making Tax Digital (MTD) for VAT returns will be unavailable from 9am to 9pm on Sunday, 30 May (UTC).

During this time, MTD customers will not be able to submit VAT returns, and new customers cannot sign up. Please try again after the scheduled maintenance period. For more information, see the HMRC status page: https://api-platform-status.production.tax.service.gov.uk/incidents/mdhdhjbssv9s
May 28, 08:22 UTC