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Xero Operational
Xero Central Operational
Hubdoc Operational
Partner Tools & WorkflowMax Operational
Practice Manager Operational
WorkflowMax Operational
Workpapers Operational
Xero Tax (Australia) Operational
Xero HQ Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 17, 2022

No incidents reported today.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
Resolved - This incident has been resolved.
May 12, 01:12 UTC
Monitoring - Our technical teams have implemented a fix and the global search feature is now available. However, some customers may initially experience delayed search results for newly created documents.

We apologise for any inconvenience this has caused.
May 11, 22:09 UTC
Identified - We’re currently investigating an issue preventing users from using the global search feature. Our technical team is investigating this with urgency and we’ll continue to work on this as a priority.

In the meantime, you can navigate to the sales overview, purchases, contacts, bank accounts and payroll screens to search for the respective information.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
May 11, 07:42 UTC
Investigating - We’re currently aware of an issue preventing users from using global search. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
May 11, 05:19 UTC
May 11, 2022
May 10, 2022
Resolved - This incident has been resolved.
May 10, 23:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 10, 23:11 UTC
Investigating - We’re currently aware of an issue preventing some users from accessing Xero HQ. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
May 10, 22:52 UTC
Resolved - Our Product Team have resolved the issue that was preventing users loading the Xero Dashboard.

Please let us know if you still have any issues with this, and we’ll investigate further.
May 10, 01:04 UTC
Investigating - We’re currently aware of an issue where some users are seeing a blank screen when trying to access the Xero Dashboard. Our Product Team are investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
May 9, 21:58 UTC
May 9, 2022
May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.

May 3, 2022
Resolved - We’ve investigated claims that some users are not receiving MFA Push Notifications when trying to log into Xero Mobile apps on Android devices.

This only affected a small number of users that use Android devices and we’re urgently working on fully resolving the issue.

In the meantime, users are still able to log into these mobile apps by using a back up MFA method. They can also select the ‘Remember Me’ option when logging into these Mobile Apps which will resolve this issue.

Apologies for the inconvenience this has caused.
May 3, 04:38 UTC
Investigating - We’re currently aware of an issue preventing users from receiving MFA Push Notifications when trying to log into Xero Mobile apps on Android devices. Our Product Team is investigating this with urgency.

In the meantime, users are still able to log into these mobile apps by using a back up MFA method.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
May 3, 00:28 UTC