Xero Status

UK: VAT MTD - Unable to connect to MTD

Investigating - We are aware that some customers trying to connect to MTD VAT are experiencing errors. Our team is investigating this with urgency.

Status Last Reviewed: 16:13 UTC.
Dec 08, 2022 - 14:47 UTC

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New Zealand - Regional Products Operational

Tax Reporting - NZ GST Operational

NZ Payroll Operational

South Africa - Regional Products Operational

Tax Reporting - SA VAT Operational

United Kingdom - Regional Products Degraded Performance

Tax Reporting - UK VAT & MTD Degraded Performance

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Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance for MTD VAT & MTD ITSA Service Dec 9, 2022 21:00 - Dec 13, 2022 21:00 UTC

HMRC and conducting scheduled maintenance and the following services will be unavailable:

MTD ITSA - from 5:00pm on Friday 9 December to 5:00pm on Tuesday 13 December.

MTD VAT - from 11:00am on Saturday 10 December to 06:00am on Sunday 11 December.

Details are available on their pages here:

https://www.gov.uk/government/publications/use-software-to-send-income-tax-updates-service-availability-and-issues/use-software-to-send-income-tax-updates-service-availability-and-issues

https://www.gov.uk/government/publications/vat-online-service-availability-and-issues/vat-online-service-availability-and-issues
Posted on Dec 08, 2022 - 09:35 UTC

Past Incidents

Dec 8, 2022

Unresolved incident: UK: VAT MTD - Unable to connect to MTD.

Dec 7, 2022

A browser extension is currently blocking customers from accessing certain parts of Xero

Resolved - Customers are able to access invoices, bills and bank reconciliation in Xero again. Although this problem was first detected through an ad blocker, we identified a recent product release was affecting some customers. We have resolved this and apologise for any inconvenience this has caused.
Dec 7, 04:57 UTC

Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed:
Dec 7, 04:43 UTC

Identified - We are aware that some customers are unable to access invoices, bills and bank reconciliation due to an issue with a browser extension. This relates to Trend Micro, a browser add-on some customers use.

Customers who use this browser extension can either stop Trend Micro’s ad block for Xero, disable the extension completely or login using an incognito screen or private window.

Status Last Reviewed: 12:02 AM UTC
Dec 6, 07:33 UTC

Investigating - We are aware that some customers trying to access invoices, bills and bank reconciliation tab are experiencing performance issues. Our team is investigating this with urgency.

In the meantime, customers are able to use the private browser mode on your respective browser which will mean you can access Xero without problems.

Status Last Reviewed: 7:11 AM UTC
Dec 6, 01:17 UTC

Dec 6, 2022

AU: Payroll - Performance issues loading the employee taxes tab

Resolved - Customers should now be able to successfully load the Taxes tab. We experienced increased traffic to this tab after we sent an email asking some customers to review the Taxes tab for specific employees.

If you did not receive an email about this, you are not affected. We apologise for any inconvenience.
Dec 6, 04:51 UTC

Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 1:58am UTC
Dec 6, 01:58 UTC

Investigating - We are aware Australian customers trying to load the taxes tab in payroll are experiencing performance issues. Our team is investigating this with urgency.

Status Last Reviewed: 12:33 AM UTC
Dec 6, 00:34 UTC

Dec 5, 2022

No incidents reported.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

Some customers not receiving Xero emails

Resolved - Our team has identified that this was an issue with one of our third party ISPs who had an outage which meant some customers weren't receiving emails from Xero. This issue has been resolved and customers should now be receiving emails. We apologise for any inconvenience this has caused.

Within 24 hours we’ll update this page with a brief summary
Dec 2, 21:51 UTC

Investigating - We are aware some customers aren't receiving emails from Xero. Our team is investigating this with urgency.

Status Last Reviewed: 7.06pm UTC
Dec 2, 19:06 UTC

Some newly invited NZ users unable to accept invitations into XPM accounts

Resolved - Our team has identified the issue that is impacting a small amount of New Zealand customers. Our product team continues to investigate the root cause of this issue and put in place a fix.

In the meantime if customers are impacted by this issue, we recommend you raising a case with our CX team who will be able to provide a work around in the interim which will resolve impact.

We will provide an update on this issue once the root cause has been identified and a fix is put in place.
Dec 2, 06:20 UTC

Investigating - We are aware some NZ customers trying to accept invitations into XPM accounts are experiencing a "Your invitation is no longer valid" error. Our team is investigating this with urgency.

Status Last Reviewed: 2:31am UTC
Dec 1, 23:32 UTC

Dec 1, 2022

Nov 30, 2022

No incidents reported.

Nov 29, 2022

Multiple Xero products unavailable for a short period of time

Resolved - Customers are now able to access Xero without experiencing any performance issues. We have resolved the problem which was related to network stability issues and required our technical team to implement a fix which resolved impact on customers.
Nov 29, 21:51 UTC

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

XPM and AU Tax users unable to access clients and search

Resolved - AWS has advised that there was a routing issue which was resolved by a manual refresh. Automation has been introduced to prevent this from happening again. We apologise for any inconvenience.
Nov 25, 10:28 UTC

Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 08:23 UTC
Nov 25, 08:23 UTC

Update - We are continuing to investigate this issue.
Nov 25, 02:52 UTC

Investigating - We are aware customers may be unable to view and search for clients in XPM and AU Tax. Our team is investigating this with urgency.

Status Last Reviewed: 7:12am UTC
Nov 25, 02:51 UTC

Nov 24, 2022

Customers experiencing issues with new Projects reports

Resolved - Customers are now able to access the new Projects reports. We have resolved the problem which was caused by a prior release. We apologise for any inconvenience this has caused.
Nov 24, 02:30 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 02:13 UTC

Identified - The issue has been identified and a fix is being implemented.
Nov 24, 00:57 UTC

Investigating - We are aware customers trying to run the new Projects reports are experiencing issues. Our team is investigating this with urgency.

Status Last Reviewed: 12:57am UTC
Nov 23, 23:15 UTC