All Systems Operational

About This Site

Visit support.xero.com to get in touch.

If you can't login to Xero, let us know.

Xero   Operational
Partner Tools & WorkflowMax Operational
Practice Manager and WorkflowMax   Operational
Workpapers   Operational
Xero Tax (Australia)   Operational
Xero HQ   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 18, 2017

No incidents reported today.

Nov 17, 2017

No incidents reported.

Nov 16, 2017

No incidents reported.

Nov 15, 2017

No incidents reported.

Nov 14, 2017
Resolved - We have fixed the issue relating the the lodgment of Individual tax returns. Submitted returns are being processed and should be completed in the next 2 hours.
Nov 14, 18:15 NZDT
Investigating - We are aware of an issue that may cause a delay in the lodgement of Tax Returns in Xero Tax.

Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Nov 14, 17:44 NZDT
Nov 13, 2017
Resolved - SBR gateways are now up and running, we will resume lodgment services shortly.
Nov 13, 14:28 NZDT
Update - The ATO have advised that their services are coming back online. We will resume lodging non-individual returns when SBR1 gateways are confirmed fully operational.
Nov 13, 13:48 NZDT
Update - The ATO have advised they are aware of an issue affecting both SBR1 and SBR2 lodgment gateways as well as the main ATO website and other associated services. They are investigating this issue and will provide an update shortly.
Nov 13, 12:25 NZDT
Monitoring - The Australian Taxation Office (ATO) SBR1 gateways are experiencing issues. We have suspended all non-individual lodgments through these gateways until this issue is resolved.
Nov 13, 01:11 NZDT
Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017
Resolved - Our Product Team have resolved the issue that was preventing users from logging into WorkflowMax/Xero Practice Manager and Xero Tax.

If you're still getting that error page on your end could you please clear your cookies and cache to remove old data from your browser.

If this doesn't help, please use an alternative browser to see if you can replicate the issue.

We've included a link to our Help Centre for more information on how to do this.

https://help.xero.com/ClearCookiesCache

Let us know how you go with these steps and whether you need further assistance.
Nov 10, 12:20 NZDT
Update - Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.
Nov 10, 12:05 NZDT
Update - Our Product Team are doing everything they can to let you login to WorkflowMax/Xero Practice Manager and Xero Tax. Thanks for your patience.
Nov 10, 11:52 NZDT
Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information
Nov 10, 11:42 NZDT
Investigating - We’re currently aware of an issue where some users are unable to Xero Practice Manager, WorkflowMax and Xero Tax. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Nov 10, 11:32 NZDT
Nov 9, 2017
Resolved - Our Product Team have resolved the issue that was preventing users from accessing WorkflowMax, Xero Practice Manager and Xero Tax.

If you're still getting that error page on your end could you please clear your cookies and cache to remove old data from your browser.

If this doesn't help, please use an alternative browser to see if you can replicate the issue.

I've included a link to our Help Centre for more information on how to do this.

https://help.xero.com/ClearCookiesCache

Let us know how you go with these steps and whether you need further assistance.
Nov 9, 16:46 NZDT
Identified - We've identified the cause of the issue and are working to restore your access or functionality in WorkflowMax, Xero Practice Manager or Xero Tax.

We'll post again here once we have any further updates for you.
Nov 9, 16:25 NZDT
Update - We're still working on this with the highest priority. We're doing everything we can to get you back up and running.
Nov 9, 15:55 NZDT
Update - Fixing this issue is our top priority. We appreciate the impact this is having for our customers and thank you for your support.
Nov 9, 15:16 NZDT
Update - We've had reports that this is affecting Xero Tax too. Our Product Team are continuing to investigate. We apologise for any inconvenience caused by this.
Nov 9, 14:44 NZDT
Update - Our Product Team are still investigating the cause of the issue. We'll let you know once we have any more news.
Nov 9, 14:27 NZDT
Investigating - We're currently aware of an issue which means that some users are unable to log into or access certain areas of WorkflowMax or Xero Practice Manager. Users affected will receive a 503 run time or sorry something went wrong message.

Our Product Team are investigating this and we'll post any further updates here.
Nov 9, 14:15 NZDT
Resolved - Our Product Team have resolved the issue that was causing performance issues in Xero.
Please let us know if you still have any issues, and we’ll investigate further.
Nov 9, 08:37 NZDT
Update - Our Product Team are continuing to work towards resolving the intermittent issues in Xero and WorkflowMax.
Nov 9, 08:17 NZDT
Investigating - We're currently aware of intermittent 503 errors being returned when logging into Xero and WorkflowMax.
Our Product is aware of the issue and are currently working to resolve.
Nov 9, 08:05 NZDT
Nov 8, 2017
Resolved - Our Product Team have resolved the issue that was causing performance issues in Xero.

Please let us know if you still have any issues, and we’ll investigate further.
Nov 8, 15:01 NZDT
Update - We’re closer to sorting this out, sorry for the disruption this is causing you.
Nov 8, 13:39 NZDT
Update - We're currently working to get full performance back up. Thanks for your continued patience.
Nov 8, 13:04 NZDT
Identified - Our Product Team have identified the cause, and are working to resolve issues with performance in Xero as soon as possible.
Nov 8, 12:54 NZDT
Investigating - We’re currently aware of an issue where some users may experience slowness or errors in Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Nov 8, 12:43 NZDT
Nov 7, 2017
Resolved - Our Product Team have resolved the issue that was preventing users from logging into WorkflowMax, Xero Practice Manager, and Xero Tax.

Please let us know if you still have any issues accessing WorkflowMax, Xero Practice Manager, or Xero Tax, and we’ll investigate further.
Nov 7, 15:51 NZDT
Investigating - We’re currently aware of an issue preventing access to WorkflowMax, Xero Practice Manager, and Xero Tax. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Nov 7, 15:41 NZDT
Nov 6, 2017

No incidents reported.

Nov 5, 2017

No incidents reported.

Nov 4, 2017

No incidents reported.