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Tax Reporting - NZ GST Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
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Past Incidents
Jan 18, 2025

No incidents reported today.

Jan 17, 2025
Global: Bank Feeds - Some users are unable to connect or refresh bank feeds
Resolved - Our team has resolved the issue impacting customers trying to connect or refresh bank feeds. We apologise for any inconvenience this has caused.

This was caused by a technical issue that Yodlee resolved.
Jan 17, 02:18 UTC
Monitoring - Yodlee have implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 12:46 am UTC
Jan 17, 00:46 UTC
Update - We are aware some customers trying to connect or manually refresh Yodlee bank feeds are experiencing errors. Our team is working with Yodlee to resolve this issue with urgency.

Status Last Reviewed: 11:19pm
Jan 16, 23:19 UTC
Investigating - We are aware some customers trying to connect or manually refresh Yodlee bank feeds are experiencing errors. Our team is investigating this with urgency.

Status Last Reviewed: 10:32pm
Jan 16, 21:56 UTC
Jan 16, 2025
Jan 15, 2025
Global: Xero HQ - Some users are receiving errors when trying to send or sign documents via eSign
Resolved - Our team has resolved the issue impacting users trying to send or sign documents via Adobe eSign.

This was caused by an issue with a third party Adobe integration. A fix has been released to resolve customer impact. We apologise for any inconvenience this has caused.
Jan 15, 04:32 UTC
Monitoring - Adobe has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 4.04am UTC
Jan 15, 04:04 UTC
Investigating - We are aware some customers trying to send or sign documents in Xero HQ are experiencing errors. We are working with Adobe to resolve this issue as soon as possible.

Status Last Reviewed: 3.32 am UTC
Jan 15, 03:33 UTC
Global: Reporting - Some customers experienced errors attempting to access report templates
Resolved - Our team has resolved the issue impacting customers trying to access report templates in Reporting.

A product release caused report templates to become unavailable, and we rolled back the release to resolve the issue. We apologise for any inconvenience this has caused.
Jan 15, 03:56 UTC
Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025
NZ: Xero and Practice Manager - users unable to connect to IRD
Resolved - The IRD has resolved the issue impacting NZ customers trying to connect and file to IRD in Xero and Practice Manager. We apologise for any inconvenience this has caused.
Jan 9, 00:30 UTC
Monitoring - The IRD has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 11:24pm UTC
Jan 8, 23:25 UTC
Identified - We have identified this issue relates to an IRD outage and our Product Teams are working with the IRD to resolve this.

Customers will be able to create and approve GST and income tax returns, however these will not be filed with IRD.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 10:57pm UTC
Jan 8, 22:27 UTC
Investigating - We are aware NZ customers trying to connect to the IRD in Xero and Practice Manager are experiencing an error. Our team is investigating this with urgency.

Status Last Reviewed: 9:54pm UTC
Jan 8, 21:56 UTC
Jan 8, 2025
Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

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