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Xero Platform and Settings Operational
Core Xero Products Operational
Expenses Operational
Invoicing, Bills & Quotes Operational
Bank Reconciliation Operational
Reporting Operational
Inventory Operational
Projects Operational
Fixed Assets Operational
Contacts Operational
Files Operational
America - Regional Products Operational
Tax Reporting - Sales Tax & 1099 Operational
Asia - Regional Products Operational
Tax Reporting - Singapore GST Operational
Australia - Regional Products Operational
Tax Reporting - BAS, TPAR Operational
AU Payroll Operational
Canada - Regional Products Operational
Tax Reporting - Canadian GST & HST Operational
New Zealand - Regional Products Operational
Tax Reporting - NZ GST Operational
NZ Payroll Operational
South Africa - Regional Products Operational
Tax Reporting - SA VAT Operational
United Kingdom - Regional Products Operational
Tax Reporting - UK VAT & MTD Operational
UK Payroll Operational
Xero Mobile Apps Operational
Xero Accounting Mobile App Operational
Xero Expenses App Operational
Xero Projects App Operational
Xero Me Operational
Xero Verify Operational
Xero Partner Products & Tools Operational
Workpapers Operational
Xero Practice Manager (XPM) Operational
Xero HQ Operational
Xero Tax (AU) Operational
Xero Tax (NZ) Operational
Xero Tax (UK) Operational
Xero Go Operational
Xero Central Operational
Hubdoc Operational
WorkflowMax Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 3, 2023

No incidents reported today.

Jun 2, 2023

No incidents reported.

Jun 1, 2023
Global: Xero Practice Manager (XPM) - Some customers are experiencing performance issues
Resolved - This incident has been resolved.
Jun 1, 00:36 UTC
Investigating - We are aware some customers trying to navigate in XPM are experiencing performance issues. Our team is investigating this with urgency.

Status Last Reviewed: 11:19pm UTC
May 31, 23:49 UTC
May 31, 2023
AU: Product - Xero Tax - Customers unable to export or print
Resolved - Our team has resolved the issue impacting Australian customers trying to export or print in Xero Tax . We apologise for any inconvenience this has caused.

Within 24 hours we’ll update this page with a brief summary
May 31, 08:29 UTC
Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 07:57 UTC
May 31, 07:58 UTC
Investigating - We are aware Australian customers trying to export or print in Xero Tax are experiencing issues. Our team is investigating this with urgency.

Status Last Reviewed: 6:43 am UTC
May 31, 06:44 UTC
Global: Reporting - Customers unable to export into Google Sheets
Resolved - This incident has been resolved.
May 31, 02:40 UTC
Investigating - We are aware all customers trying to export using Google Sheets in Xero Reporting are experiencing issues. Our team is investigating this with urgency.

Status Last Reviewed: 10:10pm UTC
May 30, 22:10 UTC
Global: Subscription invoices - online invoices not loading
Resolved - Our team has resolved the issue impacting customers trying to load online subscription invoices. This was caused by a recent change, that was reverted to resolve the issue. We apologise for any inconvenience this has caused.
May 31, 00:19 UTC
Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 11:56pm UTC
May 30, 23:57 UTC
Investigating - We are aware customers trying to load online subscription invoices are experiencing a blank screen. Our team is investigating this with urgency.

Status Last Reviewed: 11:37pm UTC
May 30, 23:39 UTC
May 30, 2023
May 29, 2023
Global: Navigation bar - Not showing for some customers
Resolved - Our team has resolved the issue impacting some customers trying to navigate in Xero. We apologise for any inconvenience this has caused.

A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.
May 29, 22:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 29, 22:03 UTC
Investigating - We are aware some customers trying to navigate in Xero are experiencing issues. Our team is investigating this with urgency.

Status Last Reviewed: 9:36 AM UTC
May 29, 21:36 UTC
ATO connection issues
Resolved - This incident has been resolved.
May 29, 03:57 UTC
Investigating - We’re aware of an issue for users connecting to the ATO in the Business Activity Statement in Xero, and filing in Xero Tax (AU). This is due to an issue at the ATO.

Please note that any connection between Xero and the ATO may be delayed or unavailable while the ATO are experiencing the issue.
May 29, 01:04 UTC
May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023
AU: Payroll - Some customers are experiencing an issue with blank ABA files
Resolved - CommBank have confirmed that this issue is now resolved.
May 26, 03:44 UTC
Investigating - We're aware that Australian CommBank customers are experiencing blank ABA batch payment files when they are exported.

Please refer to the CommBank website for further updates: https://www.commbank.com.au/about-us/support/commbank-incidents.html
Status Last Reviewed: 4:41 am UTC
May 25, 03:37 UTC
May 25, 2023
Global: HQ - Some customers are unable to view the client tab
Resolved - Our team has resolved the issue impacting customers trying to trying to view the client list in Xero HQ. We apologise for any inconvenience this has caused.

Our technical team identified this was caused by poor network connectivity and has restored service.
May 25, 05:23 UTC
Investigating - We are aware of an issue where some customers trying to view the client list in Xero HQ are experiencing issues. Our team is investigating this with urgency.

Status Last Reviewed: 4:17am UTC
May 25, 04:17 UTC
May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

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