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Xero Platform and Settings Operational
Core Xero Products Operational
Expenses Operational
Invoicing, Bills & Quotes Operational
Bank Reconciliation Operational
Reporting Operational
Products and services Operational
Projects Operational
Fixed Assets Operational
Contacts Operational
Files Operational
America - Regional Products Operational
Tax Reporting - Sales Tax & 1099 Operational
Inventory Plus Operational
Asia - Regional Products Operational
Tax Reporting - Singapore GST Operational
Australia - Regional Products Operational
Tax Reporting - BAS, TPAR Operational
AU Payroll Operational
Canada - Regional Products Operational
Tax Reporting - Canadian GST & HST Operational
New Zealand - Regional Products Operational
Tax Reporting - NZ GST Operational
NZ Payroll Operational
South Africa - Regional Products Operational
Tax Reporting - SA VAT Operational
United Kingdom - Regional Products Operational
Tax Reporting - UK VAT & MTD Operational
UK Payroll Operational
Xero Mobile Apps Operational
Xero Accounting Mobile App Operational
Xero Projects App Operational
Xero Me Operational
Xero Verify Operational
Xero Partner Products & Tools Operational
Workpapers Operational
Xero Practice Manager (XPM) Operational
Xero HQ Operational
Xero Tax (AU) Operational
Xero Tax (NZ) Operational
Xero Tax (UK) Operational
Xero Central Operational
Hubdoc Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 5, 2024
Global: New Invoicing- some customers may be unable to send invoices
Resolved - Our team has resolved the issue impacting some customers trying to send an invoice with email attachments in New Invoicing in Xero. We apologise for any inconvenience this has caused.

Our technical team identified this was caused by poor network connectivity and has restored service.
Oct 5, 02:40 UTC
Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 2:06am UTC
Oct 5, 02:07 UTC
Identified - We have identified what is preventing some customers trying to send an invoice in new invoicing Xero.

This is our top priority and we will update you as soon as we can. Further, we can confirm this only impacts some customers who are sending invoices with file attachments.

Status Last Reviewed: 1:43am UTC
Oct 4, 19:45 UTC
Investigating - We are aware of some customers trying to send invoices in Xero are experiencing an error. Our team is investigating this with urgency.

Status Last Reviewed: 7:14pm UTC
Oct 4, 19:14 UTC
Oct 4, 2024
NZ: GST - Customers are unable to access NZ GST returns
Resolved - Our team has resolved the issue impacting customers trying to access NZ GST returns. We apologise for any inconvenience this has caused.

This was caused by a product release earlier today, which the team have rolled back. We apologise for any inconvenience.
Oct 4, 01:13 UTC
Identified - We have identified what is preventing NZ customers trying to access returns in NZ GST.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 1:01am UTC
Oct 4, 01:01 UTC
Oct 3, 2024

No incidents reported.

Oct 2, 2024
Global: Xero - We are aware some customers are experiencing errors navigating and accessing Xero
Resolved - Our team has resolved an issue impacting some customers trying to navigate Xero, and using some products including invoicing.

A product release caused some customers to experience errors. We have rolled back the release and customers can use these products as expected. We apologise to our customers and thank you for your patience during this time

Status Last Reviewed: 6:44am UTC
Oct 2, 06:44 UTC
Update - We are continuing to monitor for any further issues.
Oct 2, 06:20 UTC
Monitoring - Our team has implemented a fix and we are currently monitoring the results. We apologise for the issue this has caused.

Status Last Reviewed:
Oct 2, 06:13 UTC
Update - We’re aware some customers continue to experience errors navigating Xero including errors loading the dashboard, working in bills, new invoicing and in some other products.

We know when there’s an issue, customers want as much information as possible about what is happening and when the issue will be resolved. Our team is continuing to investigate this with urgency.

We apologise to our customers and thank them for their patience during this time.
Oct 2, 04:48 UTC
Update - We are continuing to investigate this issue. We thank customers for their patience during this time and apologise for the inconvenience.

Status Last Reviewed: 3:48am UTC
Oct 2, 03:49 UTC
Update - We are continuing to investigate this issue. We thank customers for their patience during this time and apologise for the inconvenience.
Oct 2, 03:36 UTC
Update - We are continuing to investigate this issue. We thank customers for their patience during this time and apologise for the inconvenience.

Status Last Reviewed: 3:48am UTC
Oct 2, 03:22 UTC
Investigating - We are aware some customers trying to navigate in Xero are experiencing errors. Our team is investigating this with urgency.

We thank customers for their patience during this time and apologise for the inconvenience.

Status Last Reviewed: 3:57am UTC
Oct 2, 02:05 UTC
Oct 1, 2024

No incidents reported.

Sep 30, 2024
Global: Invoicing - some customers cannot access invoicing
Resolved - Our team has resolved the issue impacting some customers trying to access invoicing in Xero. We apologise for any inconvenience this has caused.

Our technical team identified this was caused by poor network connectivity and has restored service.
Sep 30, 22:34 UTC
Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 9:46pm UTC
Sep 30, 21:31 UTC
Identified - We have identified what is preventing customers trying to access invoicing in Xero.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 9:03pm UTC
Sep 30, 21:04 UTC
Global: Hubdoc - customers may be receiving an error message when attempting to publish to Google Drive
Resolved - Our team has resolved the issue impacting some customers trying to publish documents to Google Drive from Hubdoc. We apologise for any inconvenience this has caused.

This related to a third party connectivity issue. If you experience any further issues, please raise a case on Xero Central.
Sep 30, 05:43 UTC
Identified - We are aware some customers trying to publish a document to Google Drive from Hubdoc are experiencing an error.

We have identified what is causing this error and our teams are working on resolving this. This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 5:00am UTC
Sep 30, 00:45 UTC
Sep 29, 2024

No incidents reported.

Sep 28, 2024
Global: XPM - customers may be experiencing errors logging in to Practice Manager
Resolved - Our team has resolved the issue impacting customers trying to log in to XPM.

This was caused by an issue with upgrading the database. We apologise for any inconvenience caused.
Sep 28, 08:15 UTC
Identified - We have identified what is preventing customers trying to log in to XPM.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 8:10am UTC.
Sep 28, 07:21 UTC
Investigating - We are aware customers trying to log in to XPM are experiencing errors. Our team is investigating this with urgency.

Status Last Reviewed: 7:08am UTC
Sep 28, 07:09 UTC
Sep 27, 2024
Global: Hubdoc - customers may be receiving an error message when attempting to publish to Google Drive
Resolved - Our team has resolved the issue impacting customers trying to publish documents to Google Drive in Hubdoc. We apologise for any inconvenience this has caused.

This related to a third party connectivity issue. If you experience any further issues, please raise a case on Xero Central.
Sep 27, 01:54 UTC
Identified - We have identified what is preventing some customers trying to publish documents to Google from Hubdoc.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 1:36am UTC
Sep 26, 22:39 UTC
Investigating - We are aware customers attempting to publish documents from Hubdoc to Google Drive are experiencing an error message. Our team is investigating this with urgency.

Status Last Reviewed: 10:25pm UTC
Sep 26, 18:49 UTC
Sep 26, 2024
Global: Xero - Some customers may be experiencing errors in Xero
Resolved - Our team has resolved the issue causing some customers to encounter errors in Xero. Our technical team identified this was caused by poor connectivity and has restored service. We apologise for any inconvenience caused.
Sep 26, 13:05 UTC
Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 12:34 UTC.
Sep 26, 12:34 UTC
Investigating - We are aware customers trying to load pages in Xero in are experiencing errors. Our team is investigating this with urgency.

Status Last Reviewed: 12:14 UTC.
Sep 26, 12:15 UTC
AU: Payroll - Customers receiving error messages
Resolved - Our team has resolved the issue causing AU customers to receive errors in Payroll. The problem was related to capacity issues and our team made some system adjustments to resolve the issue. We apologise for any inconvenience this has caused.
Sep 26, 09:16 UTC
Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 08:58 UTC
Sep 26, 08:58 UTC
Investigating - We are aware AU customers are experiencing error messages when using Payroll for some tasks, including (but not limited to) approving timesheets, submitting pay runs and making filings . Our team is investigating this with urgency.

Status Last Reviewed: 09:34 UTC
Sep 26, 08:35 UTC
Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

Sep 23, 2024
Global: Quotes - some customers might be unable to open Quotes
Resolved - Our team has resolved the issue impacting some customers trying to view a Quote in Xero. We apologise for any inconvenience this has caused.

Our technical team identified that this related to network stability issues with one of the external services that several of our Xero products use.
Sep 23, 04:14 UTC
Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 4:06 UTC
Sep 23, 02:19 UTC
Identified - We have identified what is preventing some customers trying to view a Quote in Xero.

This is our top priority and we will update you as soon as we can. In the meantime we'd recommend clearing your browser's cookies and cache, as we've noted this restores the ability to view a Quote in Xero.

Status Last Reviewed: 02:02 UTC
Sep 22, 22:28 UTC
Investigating - We are aware that some customers trying to view a quote in Xero are experiencing a blank screen. Our team is investigating this with urgency.

Status Last Reviewed: 22:26 UTC
Sep 22, 20:59 UTC
Sep 22, 2024
Sep 21, 2024

No incidents reported.

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