Resolved -
The ATO has resolved the issue impacting some AU customers with fully processing STP filings. Customers who file STP to the ATO will have them fully processed.
Nov 1, 00:42 UTC
Monitoring -
Due to a processing issue at the ATO, you may experience delays in the full processing of your STP filings. Xero is actively monitoring the situation and working closely with the ATO at this time to understand the steps they are taking to resolve this issue.
Oct 31, 04:49 UTC
Resolved -
The issue preventing some customers from logging into Xero Central has now been resolved. This was caused be a configuration issue which has now been reverted. Customers can create support cases as normal. We apologise for any inconvenience this has caused.
Oct 31, 13:31 UTC
Identified -
We have identified what is preventing some customers trying to log into Xero Central.
This is our top priority and we will update you as soon as we can.
Status Last Reviewed: 9:11am UTC
Oct 31, 09:11 UTC
Investigating -
We are aware some customers are experiencing errors when trying to log into Xero Central.
Our team is investigating this with urgency.
Status Last Reviewed: 8:28am UTC
Oct 31, 01:31 UTC
Resolved -
The issue affecting Australian based customers trying to receive prefills or make filings in Xero STP, BAS or Xero Tax to or from ATO has been resolved.
Oct 29, 23:27 UTC
Monitoring -
The ATO has implemented a fix and we are currently monitoring the results.
Status Last Reviewed: 20:56 UTC
Oct 29, 22:56 UTC
Identified -
We are aware Australian based customers trying to receive prefills or make filings in Xero STP, BAS or Xero Tax to or from ATO are experiencing an issue. The ATO are investigating this on their end.
Completed -
The scheduled maintenance has been completed.
Oct 28, 19:08 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 23:00 UTC
Scheduled -
The Inland Revenue Department (IRD) is completing scheduled maintenance from 5pm, Friday 25 October to 8am, Tuesday 29 October 2024. During this time you will be unable to file GST returns, income tax returns or payday filings to IRD from Xero. You can complete filings to IRD as normal from 8am Tuesday 29 October.
Please note, you can continue to run and view GST, income tax returns and payruns during this time.
Oct 23, 21:32 UTC
Resolved -
Our team has confirmed that this issue is now resolved and customers can now access Hubdoc. We apologise for any inconvenience this has caused.
Oct 24, 08:10 UTC
Investigating -
We are aware some customers are experiencing error messages when accessing Xero. Our team is investigating this with urgency.
Status Last Reviewed: 7.35am UTC
Oct 24, 06:50 UTC
Resolved -
We are aware that customers could not access Xero Files between 5.55pm - 6.15pm UTC. Our team has resolved the issue impacting and customers should now be able to access Xero Files across Xero. This issue related to network connectivity issue which caused a brief impact on our systems. We apologise for any inconvenience this has caused.
Oct 22, 18:21 UTC