Authorisation errors when filing GST Returns from Xero to IR
Identified - Inland Revenue have become aware of an issue with filing GST Returns from Xero and other third parties, to their systems. They’re working to resolve the issue as soon as possible, and we’ll update you as soon as we have any news.

If your GST Return is urgent, please file it with IR manually using your myIR portal to avoid any penalties in the meantime.
Apr 20, 16:39 NZST

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Operational
Degraded Performance
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Major Outage
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Past Incidents
Apr 24, 2018

No incidents reported today.

Apr 23, 2018

No incidents reported.

Apr 22, 2018

No incidents reported.

Apr 21, 2018

No incidents reported.

Apr 19, 2018

No incidents reported.

Apr 18, 2018

No incidents reported.

Apr 17, 2018
Some users are unable to access Xero
Resolved - Our Product Team have resolved the issue that was preventing a small number of users from logging into Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.
Apr 17, 15:32 NZST
Identified - Our Product Team have identified the cause, and are working to restore access for the affected users as soon as possible.
Apr 17, 15:19 NZST
Investigating - We’re currently aware of an issue preventing a small number of users from logging into Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Apr 17, 15:13 NZST
Apr 16, 2018

No incidents reported.

Apr 15, 2018
Users are unable to access Xero
Resolved - Our Product Team have resolved the issue that was preventing users from logging into Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.
Apr 15, 15:05 NZST
Update - We’re closer to getting you back on Xero, sorry for the disruption this is causing you.
Apr 15, 14:52 NZST
Update - We're currently working to get everyone back up and running. Thanks for your continued patience.
Apr 15, 14:30 NZST
Identified - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Apr 15, 14:10 NZST
Investigating - We’re currently aware of an issue preventing access to Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Apr 15, 14:06 NZST
Apr 14, 2018

No incidents reported.

Apr 13, 2018
Some users are unable to access Xero
Resolved - Our Product Team have resolved the issue that was preventing users from logging into Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.
Apr 13, 00:47 NZST
Update - We’re sorry this is causing you some downtime. We very rarely have extended outages like this. Thank you for your support while we fix this for you.
Apr 13, 00:26 NZST
Update - We’re closer to getting the affected users back on Xero, sorry for the disruption this is causing you.
Apr 13, 00:13 NZST
Update - We're currently working to get the affected users back up and running. Thanks for your continued patience.
Apr 13, 00:02 NZST
Identified - Our Product Team have identified the cause, and are working to restore access for the affected users as soon as possible.
Apr 12, 23:55 NZST
Investigating - We’re currently aware of an issue preventing a small number of users from logging into Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Apr 12, 23:39 NZST
Apr 11, 2018

No incidents reported.

Apr 10, 2018

No incidents reported.

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