New Zealand Inland Revenue Scheduled Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 02:00 UTC
Scheduled - New Zealand Inland Revenue (IR) is conducting system maintenance from 3pm Thursday 21 October until the start of business on Thursday 28 October (NZT). More details are available on their page here:

https://www.ird.govt.nz/pages/campaigns/service-changes-updates.

During this time, Xero users will be unable to file GST Returns or Payruns from Xero, or tax returns from Xero Practice Manager to IR. These services will return once Inland Revenue has completed their maintenance.

Please note: Users are still able to run and view GST Returns and Payruns during this period.

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Maintenance
Past Incidents
Oct 26, 2021
We’re currently aware of an issue causing users to experience slowness and errors in Invoicing.
Resolved - Our Product Team have resolved the issue that was causing errors and preventing some users from accessing Invoicing in Xero.

Please let us know if you still have any issues with this, and we’ll investigate further.
Oct 26, 11:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 26, 10:52 UTC
Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Oct 26, 10:44 UTC
Investigating - We’re currently aware of an issue preventing users from accessing Invoicing in Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Oct 26, 10:15 UTC
We’re currently aware of an issue causing users to experience slowness and errors.
Resolved - This incident has been resolved.
Oct 26, 07:18 UTC
Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Oct 26, 05:00 UTC
Update - We are continuing to investigate this issue.
Oct 26, 03:44 UTC
Investigating - We’re currently aware of an issue causing users to experience slowness and errors. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Oct 26, 03:44 UTC
Oct 25, 2021

No incidents reported.

Oct 24, 2021

No incidents reported.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021

Unresolved incident: New Zealand Inland Revenue Scheduled Maintenance.

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021
Some users are unable to send, download and print invoices
Resolved - Our Product Team have resolved the issue that was preventing users from sending, downloading and printing invoices.

Please let us know if you still have any issues with this, and we’ll investigate further.
Oct 18, 16:49 UTC
Monitoring - A fix has been implemented and we're monitoring the results.
Oct 18, 16:35 UTC
Identified - Our Product Team have identified the cause, and are working to restore your ability to send, download and print invoices as soon as possible.
Oct 18, 16:21 UTC
Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Oct 18, 16:18 UTC
Investigating - We're currently aware of an issue where users are unable to send, download and print invoices. Our product team is looking into this with urgency and we'll update you as we have more information.
Oct 18, 16:05 UTC
Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

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