All Systems Operational

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Xero Platform and Settings Operational
Core Xero Products Operational
Expenses Operational
Invoicing, Bills & Quotes Operational
Bank Reconciliation Operational
Reporting Operational
Inventory Operational
Projects Operational
Fixed Assets Operational
Contacts Operational
Files Operational
America - Regional Products Operational
Tax Reporting - Sales Tax & 1099 Operational
Asia - Regional Products Operational
Tax Reporting - Singapore GST Operational
Australia - Regional Products Operational
Tax Reporting - BAS, TPAR Operational
AU Payroll Operational
Canada - Regional Products Operational
Tax Reporting - Canadian GST & HST Operational
New Zealand - Regional Products Operational
Tax Reporting - NZ GST Operational
NZ Payroll Operational
South Africa - Regional Products Operational
Tax Reporting - SA VAT Operational
United Kingdom - Regional Products Operational
Tax Reporting - UK VAT & MTD Operational
UK Payroll Operational
Xero Mobile Apps Operational
Xero Accounting Mobile App Operational
Xero Expenses App Operational
Xero Projects App Operational
Xero Me Operational
Xero Verify Operational
Xero Partner Products & Tools Operational
Workpapers Operational
Xero Practice Manager (XPM) Operational
Xero HQ Operational
Xero Tax (AU) Operational
Xero Tax (NZ) Operational
Xero Tax (UK) Operational
Xero Go Operational
Xero Central Operational
Hubdoc Operational
WorkflowMax Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 20, 2023
Global: Error message when managing subscription
Resolved - Our team has resolved the issue preventing customers from accessing the manage subscription screen. We apologise for any inconvenience this has caused.

Within 24 hours we’ll update this page with a brief summary
Mar 20, 12:14 UTC
Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 12:00 UTC.
Mar 20, 12:00 UTC
Identified - We have identified what is preventing customers trying to manage their subscriptions.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 11:42 UTC.
Mar 20, 11:42 UTC
Investigating - We are aware that some customers are receiving errors messages when trying to manage their subscriptions. Our team is investigating this with urgency.

Status Last Reviewed: 11:33 UTC.
Mar 20, 10:32 UTC
NZ & AU: Customers unable to see "Send as E-invoice" toggle
Resolved - Our team has resolved the issue where NZ & AU customers were unable to see the "Send as E-invoice" toggle in Xero. We apologise for any inconvenience this has caused.

Within 24 hours we’ll update this page with a brief summary
Mar 20, 05:52 UTC
Investigating - We are aware NZ & AU customers are unable to see the "Send as E-invoice" toggle in Xero. Our team is investigating this with urgency.

Status Last Reviewed: 3:39 am UTC
Mar 20, 03:39 UTC
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023
NZ, AU, UK Payroll - Currently a delay sending emails with files attached
Resolved - This incident has been resolved.
Mar 16, 01:16 UTC
Investigating - We are aware of an issue where there is a delay with customers sending an email within payroll. Our team is investigating this with urgency.

Status Last Reviewed: 12:47am UTC
Mar 16, 00:21 UTC
Mar 15, 2023
UK: Errors accessing MTD VAT and MTD ITSA
Resolved - Customers are able to access MTD, VAT and MTD ITSA again. Our internal systems needed to be restarted and we have resolved this.

We apologise for any inconvenience this has caused.
Mar 15, 14:56 UTC
Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 13:24 UTC
Mar 15, 14:24 UTC
Investigating - We are aware that some customers trying to access MTD VAT and MTD ITSA are experiencing errors. Our team is investigating this with urgency.

Status Last Reviewed: 13:45 UTC
Mar 15, 12:07 UTC
Xero HQ - Client list taking around 20 minutes to update
Resolved - This incident has been resolved.
Mar 15, 04:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 04:06 UTC
Identified - We have identified what is impacting customers updating the client list in Xero HQ.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 3:33am UTC
Mar 15, 03:33 UTC
Investigating - We are aware of an issue where customers trying to update the client list in Xero HQ are experiencing around a 20 minute delay. Our team is investigating this with urgency.

Status Last Reviewed: 2:19am UTC
Mar 15, 02:20 UTC
Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023
Upcoming maintenance - Hubdoc
Completed - The scheduled maintenance has been completed.
Mar 11, 20:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 19:01 UTC
Scheduled - Xero will be conducting system maintenance on Hubdoc from 7pm until 8.00pm UTC on Saturday, 11 March 2023.

During this time, customers will be unable to access Hubdoc, including all of its services on both web and mobile apps.
Mar 10, 01:35 UTC
Mar 10, 2023

No incidents reported.

Mar 9, 2023
AU: Payroll - Users unable to set up Single Touch Payroll (STP)
Resolved - This incident has been resolved.
Mar 9, 06:46 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 9, 06:26 UTC
Investigating - We are aware Australian customers trying to set up STP in Payroll Settings are currently not showing SSID. Our team is investigating this with urgency.

Status Last Reviewed: 5:23 AM UTC
Mar 9, 05:23 UTC
Mar 8, 2023
Global: XPM - Some customers are experiencing issues
Resolved - This incident has been resolved.
Mar 8, 00:57 UTC
Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 12:04AM UTC
Mar 8, 00:04 UTC
Investigating - We are aware some customers trying to navigate in XPM are experiencing performance issues. Our team is investigating this with urgency.

Status Last Reviewed: 11:55pm UTC
Mar 7, 23:56 UTC
Mar 7, 2023
Global: Intermittent issues in Xero
Resolved - This incident has been resolved.
Mar 7, 21:51 UTC
Investigating - We are aware that some customers trying to access Xero are experiencing intermittent issues. Our team is investigating this with urgency.

Status Last Reviewed: 9:38pm UTC
Mar 7, 21:38 UTC
Global: WFM - Some customers are unable to export an invoice into Xero
Resolved - This incident has been resolved.
Mar 7, 05:21 UTC
Investigating - We are aware that some customers trying to export an invoice from WFM into Xero are experiencing an error message. Our team is investigating this with urgency.

Status Last Reviewed: 3:42AM UTC
Mar 7, 03:42 UTC
Mar 6, 2023

No incidents reported.

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