Our Product Team have resolved the issue that was preventing users from accessing WorkflowMax, Xero Practice Manager and Xero Tax.
If you're still getting that error page on your end could you please clear your cookies and cache to remove old data from your browser.
If this doesn't help, please use an alternative browser to see if you can replicate the issue.
I've included a link to our Help Centre for more information on how to do this.
Let us know how you go with these steps and whether you need further assistance.
Nov 9, 16:46 NZDT
We've identified the cause of the issue and are working to restore your access or functionality in WorkflowMax, Xero Practice Manager or Xero Tax.
We'll post again here once we have any further updates for you.
Nov 9, 16:25 NZDT
We're still working on this with the highest priority. We're doing everything we can to get you back up and running.
Nov 9, 15:55 NZDT
Fixing this issue is our top priority. We appreciate the impact this is having for our customers and thank you for your support.
Nov 9, 15:16 NZDT
We've had reports that this is affecting Xero Tax too. Our Product Team are continuing to investigate. We apologise for any inconvenience caused by this.
Nov 9, 14:44 NZDT
Our Product Team are still investigating the cause of the issue. We'll let you know once we have any more news.
Nov 9, 14:27 NZDT
We're currently aware of an issue which means that some users are unable to log into or access certain areas of WorkflowMax or Xero Practice Manager. Users affected will receive a 503 run time or sorry something went wrong message.
Our Product Team are investigating this and we'll post any further updates here.
Nov 9, 14:15 NZDT