Resolved -
Adobe have now resolved the issue preventing some customers from using Xero Sign, Document Packs, Tax products and the Xero Portal for e-signing documents . We apologise for any inconvenience caused.
Mar 18, 12:29 UTC
Investigating -
We are aware that customers trying to use Xero Sign, Document Packs, Tax products and the Xero Portal for e-signing documents may be experiencing issues, this is due to an outage that Adobe are experiencing
For more information regarding this please refer to the Adobe status page: https://status.adobe.com/
Mar 18, 12:02 UTC
Resolved -
Our team has resolved the issue impacting NZ customers trying to load their timesheets in Xero Payroll. We apologise for any inconvenience this has caused.
A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.
Mar 17, 23:53 UTC
Investigating -
We are aware NZ customers trying to load their timesheets in Xero Payroll are experiencing issues. Our team is investigating this with urgency.
Status Last Reviewed: 11:00pm UTC
Mar 17, 22:59 UTC
Resolved -
Our team has resolved the issue customers experienced when they tried to add a spend or receive money transaction. We apologise for any inconvenience this has caused.
A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.
Mar 16, 00:44 UTC
Identified -
We have identified what is impacting customers trying to add a spend or receive money transaction in Bank Reconciliation.
This is our top priority and we will update you as soon as we can.
Status Last Reviewed: 12:06am UTC
Mar 16, 00:06 UTC
Investigating -
We are aware customers trying to add a spend or receive money transaction are experiencing an error message. Our team is investigating this with urgency.
Status Last Reviewed: 11:46pm UTC
Mar 15, 22:40 UTC
Resolved -
Our team has resolved the issue impacting customers from publishing reports in Xero. We apologise for any inconvenience this has caused.
A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.
Mar 10, 07:03 UTC
Monitoring -
Our team has implemented a fix and we are currently monitoring the results.
Status Last Reviewed: 6:23 AM UTC
Mar 10, 06:22 UTC
Identified -
We have identified what is causing customers to have issues when publishing reports.
The team has now restored service to the Short-term Cash Flow feature in Xero.
This is our top priority and we will update you as soon as we can.
Status Last Reviewed: 4:50 AM UTC
Mar 10, 04:50 UTC
Investigating -
We are aware some customers trying to access Short-term Cash Flow and publish reports in Xero are experiencing issues. Our team is investigating this with urgency.
Status Last Reviewed: 2:51 AM UTC
Mar 9, 23:54 UTC
Resolved -
Our team has resolved the issue impacting Australian customers being logged out of Xero Tax. We apologise for any inconvenience this has caused.
A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.
Mar 6, 07:51 UTC
Identified -
We have identified what is impacting some customers who are experiencing log out issues in AU Tax.
This is our top priority and we will update you as soon as we can.
Status Last Reviewed: 7:06 AM UTC
Mar 6, 07:06 UTC
Investigating -
We are aware Australian customers trying to access Xero Tax in Xero are being logged out. Our team is investigating this with urgency.
Status Last Reviewed: 6:12 am UTC
Mar 6, 06:13 UTC