All Systems Operational
Xero Operational
Partner Tools & WorkflowMax Operational
Practice Manager and WorkflowMax Operational
Workpapers Operational
Xero Tax (Australia) Operational
Xero HQ Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 26, 2017

No incidents reported today.

Jul 25, 2017

No incidents reported.

Jul 24, 2017

No incidents reported.

Jul 23, 2017

No incidents reported.

Jul 22, 2017

No incidents reported.

Jul 21, 2017

No incidents reported.

Jul 20, 2017

No incidents reported.

Jul 19, 2017

No incidents reported.

Jul 18, 2017

No incidents reported.

Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017
Resolved - We've now cleared the backlog that caused delays when sending emails from AU, UK and US Payroll.
Jul 14, 22:58 NZST
Update - Over the past 2 days we have seen delays of a few hours sending payroll emails out of Xero. The afternoons and evenings (Australian time) are when we're seeing these delays occur the most at the moment.

If any of your employees haven't received their payroll emails by the next morning, please let us know and we'll look into these for you.
Jul 13, 18:54 NZST
Update - We've cleared the backlog of payroll emails from yesterday. Due to higher than usual email volumes, there may still be delays of a few hours at some stages when sending payroll emails over the next few days.

Thanks for your patience - we'll let you know when everything returns to normal.
Jul 11, 12:11 NZST
Identified - We're aware of a delay with processing Payroll emails right now, and we're working on clearing this. We expect these emails to be cleared within the next 24 hours, but will update you if we have any further news. This affects US, UK and AU Payroll.

If your employees haven't yet received their Payslips and or Payment Summaries (AU only) from Xero, we recommend that you don't send them again as they'll receive multiple emails once we've worked through the backlog.

Apologies for any inconvenience this email delay has caused you.
Jul 10, 20:58 NZST
Jul 13, 2017
Resolved - Our Product Team have resolved the issue that was preventing users from accessing Xero, WorkflowMax, and Workpapers

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.
Jul 13, 20:57 NZST
Update - Our Product Team are still working to get you back online with Xero. Thanks for your patience.
Jul 13, 20:48 NZST
Update - We’re sorry this is causing you some downtime. We very rarely have extended outages like this. Thank you for your support while we fix this for you.
Jul 13, 20:39 NZST
Update - Our Product Team are doing everything they can to get you back online with Xero. Thanks for your patience.
Jul 13, 20:29 NZST
Identified - Our Product Team have identified the cause, and are working to restore your access as soon as possible.
Jul 13, 20:19 NZST
Update - Our Product Team are doing everything they can to get you back online with Xero. Thanks for your patience.
Jul 13, 20:11 NZST
Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Jul 13, 20:03 NZST
Investigating - We’re currently aware of an issue preventing access to Xero, WorkflowMax, and Workpapers. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Jul 13, 19:50 NZST
Jul 12, 2017

No incidents reported.