All Systems Operational

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Xero Operational
Partner Tools & WorkflowMax Operational
Practice Manager and WorkflowMax Operational
Workpapers Operational
Xero Tax (Australia) Operational
Xero HQ Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 21, 2019

No incidents reported today.

Mar 20, 2019

No incidents reported.

Mar 19, 2019
Resolved - Our Product Team has resolved the issue where users were experiencing slowness or errors in Projects.

We're aware that Invoices and Bills are still not being reflected in Projects. Our teams are actively working on this, we apologise for any inconvenience. Please reach out to us directly if you'd like an update.
Mar 19, 10:58 NZDT
Monitoring - We're currently aware of an issue with Projects where updates to Invoices and Bills are not reflected. Please be reassured our teams continue to work on a resolution and we will update you with a progress report as soon as possible (AM NZT).

We are deeply sorry for the inconvenience this has caused for our Project Users.
Mar 18, 23:20 NZDT
Update - We're still working to resolve the issue in Projects. We’re really sorry that this is causing an inconvenience.

Thank you for your support while we fix this for you.
Mar 18, 21:46 NZDT
Update - We’re closer to sorting this out, sorry for the disruption this is causing you.
Mar 18, 20:36 NZDT
Identified - The team working to restore performance for Projects have now got it back online. However we’re still experiencing issues with connecting to other parts of Xero.

We’ll let you know as soon as the issue is completely resolved.
Mar 18, 19:15 NZDT
Update - We’re deeply sorry for the inconvenience this disruption is causing. Our team is still working to fix the issue.

We’ll get back to you as soon as we have any further information.
Mar 18, 18:15 NZDT
Update - We’re currently aware that some users may be experiencing errors when working in Projects.

We can also confirm that data within Projects is not being updated from other parts of Xero.

We’d like to assure you that we are doing everything that we can to sort this out as soon as possible, and we’ll provide you with another update in an hour (or earlier as more information comes to hand).
Mar 18, 17:13 NZDT
Update - This is still being looked into by our Product team. Thanks for your patience.
Mar 18, 15:30 NZDT
Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Mar 18, 14:52 NZDT
Update - Our Product Team are doing everything they can to restore performance to Xero Projects. Thanks for your patience.
Mar 18, 14:10 NZDT
Update - We are continuing to investigate this issue.
Mar 18, 13:40 NZDT
Update - We’re currently aware of an issue where some users are experiencing slowness or errors in Projects. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Mar 18, 13:40 NZDT
Investigating - We are currently investigating this issue.
Mar 18, 13:38 NZDT
Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019
Resolved - Our Product Team have resolved the issue that was preventing users from logging into WorkflowMax and Xero Practice Manager.

If you're still having issues, please let us know and we can investigate further.
Mar 13, 04:32 NZDT
Update - We are continuing to investigate this issue.
Mar 13, 04:23 NZDT
Investigating - We are currently investigating this issue.
Mar 13, 04:19 NZDT
Mar 12, 2019
Resolved - Our Product Team have resolved the issue that was preventing users from logging into WorkflowMax and Xero Practice Manager.

If you're still having issues, please ask someone with administration rights to re-invite you.
Mar 12, 10:32 NZDT
Identified - Our Product Team have identified the cause, and are working to restore your ability to log into WorkflowMax and Xero Practice Manager as soon as possible.
Mar 12, 09:55 NZDT
Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Mar 12, 09:48 NZDT
Update - We’re currently aware of an issue preventing new users from logging into WorkflowMax and Xero Practice Manager. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Mar 12, 09:32 NZDT
Update - We are continuing to investigate this issue.
Mar 12, 09:30 NZDT
Investigating - We are currently investigating this issue.
Mar 12, 09:28 NZDT
Mar 11, 2019
Resolved - Our Product Team have resolved the issue that was preventing Australian Tax, Payroll and BAS users from lodging their returns to the Australian Tax Office (ATO).

You will need to resubmit any affected lodgements to the ATO.

Please let us know if you still have any issues with this, and we’ll investigate further.
Mar 11, 16:25 NZDT
Update - We’re currently aware of an issue preventing Australian Tax, Payroll and BAS users from lodging their returns to the Australian Tax Office (ATO). Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any further details.
Mar 11, 16:07 NZDT
Investigating - We're seeing a high failure rate on lodgements to the Australian Tax Office (ATO). Initial investigations indicate an issue with an external provider. We are currently investigating this issue.
Mar 11, 14:49 NZDT
Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

Mar 8, 2019

No incidents reported.

Mar 7, 2019

No incidents reported.