All Systems Operational
Xero Operational
Partner Tools Operational
Practice Manager and WorkflowMax Operational
Workpapers Operational
Xero Tax (Australia) Operational
Individual Tax Forms (ATO lodgement) Operational
Activity Statements and Non Individual Forms (ATO lodgement) Operational
Xero HQ ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 23, 2017
Resolved - Our Product Team has resolved the issue that was preventing users from starting a new organisation in Xero.
We apologise for the inconvenience caused by this.
Please let us know if you still have any issues with starting a new organisation in Xero, and we’ll investigate further.
Mar 23, 04:03 NZDT
Update - Our Product Team has identified the cause of the issue, and are working on resolving this as soon as possible.
Mar 23, 03:20 NZDT
Update - Our Product Team are getting close to identifying the cause of the issue. We apologise for any frustration caused by this.
Mar 23, 02:07 NZDT
Update - We’re sorry about the frustration this may be causing you and thank you for your support while we work on fixing this.
Mar 23, 01:27 NZDT
Update - Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.
Mar 23, 00:49 NZDT
Update - Our Product Team are doing everything they can to get this feature back online. Thanks for your patience.
Mar 23, 00:22 NZDT
Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Mar 22, 23:58 NZDT
Investigating - We’re currently aware of an issue preventing users from starting a new organisation in Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Mar 22, 23:19 NZDT
Mar 21, 2017

No incidents reported.

Mar 20, 2017

No incidents reported.

Mar 19, 2017

No incidents reported.

Mar 18, 2017

No incidents reported.

Mar 17, 2017

No incidents reported.

Mar 16, 2017

No incidents reported.

Mar 15, 2017

No incidents reported.

Mar 14, 2017
Resolved - Our Product Team have resolved the issue that was preventing users from accessing reporting in Xero.
Please let us know if you still have any issues accessing reports, and we’ll investigate further.
Mar 14, 20:04 NZDT
Update - We are rolling out a fix across our fleet of reporting servers and are currently 75% complete. We hope to be 100% complete in the next 30 minutes.
Mar 14, 19:55 NZDT
Update - Fixing this issue is still our top priority right now, as we can certainly appreciate the impact this is having for our users.
Mar 14, 19:12 NZDT
Update - We're closer to resolving this issue - thank you for your support. Apologies again for any inconvenience this may be causing you.
Mar 14, 18:29 NZDT
Update - We're continuing to work towards resolving the issue with reporting in Xero. We'll keep you updated here.
Mar 14, 17:48 NZDT
Update - We’re sorry about the frustration this issue may be causing you. Thank you for your support while we fix this for you.
Mar 14, 17:18 NZDT
Update - Our Product Team have identified the cause of this issue, and are working to resolve it as soon as possible. Thanks for your continued patience.
Mar 14, 16:56 NZDT
Identified - Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.
Mar 14, 16:44 NZDT
Update - We’re getting closer to resolving the issue with reporting in Xero, sorry for any disruption this may be causing you.
Mar 14, 16:35 NZDT
Update - Our Product Team are doing everything they can to resolve the issue with reporting in Xero. Thanks for your patience.
Mar 14, 16:24 NZDT
Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Mar 14, 16:14 NZDT
Investigating - We’re currently aware of an issue preventing users from accessing reporting in Xero. Our Product Team is investigating this with urgency.

Apologies for any inconvenience this may be causing you - we’ll update you as soon as we have any news.
Mar 14, 16:04 NZDT
Resolved - Our Product Team has resolved the issue preventing a small number of users from using the Payroll/Time off Tab in Xero.
Mar 14, 02:28 NZDT
Update - We’re closer to getting the affected users back on Xero, sorry for the disruption this is causing you.
Mar 14, 02:00 NZDT
Update - We're currently working to get the affected users back up and running. Thanks for your continued patience.
Mar 14, 01:29 NZDT
Identified - Our Product Team have identified the cause, and are working to restore access for the affected users as soon as possible.
Mar 14, 00:58 NZDT
Update - We’re sorry about the frustration this may be causing you. Thank you for your support while we fix this for you.
Mar 14, 00:35 NZDT
Update - We’re sorry about the frustration this may be causing you. We very rarely have extended outages like this. Thank you for your support while we fix this for you.
Mar 14, 00:05 NZDT
Update - Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.
Mar 13, 23:55 NZDT
Update - Our Product Team are doing everything they can to get the Payroll Page back in Xero. Thanks for your patience.
Mar 13, 23:45 NZDT
Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Mar 13, 23:34 NZDT
Investigating - We’re currently aware of an issue preventing a small number of users from using the Payroll/Time off Tab in Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Mar 13, 23:24 NZDT
Mar 13, 2017
Resolved - Our Product Team have resolved the issue that was preventing users from logging into Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.
Mar 13, 10:53 NZDT
Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Mar 13, 10:49 NZDT
Identified - We’re currently aware of an issue preventing access to Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Mar 13, 10:39 NZDT
Mar 12, 2017

No incidents reported.

Mar 11, 2017

No incidents reported.

Mar 10, 2017
Resolved - Our Product Team have resolved the issue that was causing users to experience slowness in Xero.

Please let us know if you still have any issues, and we’ll investigate further.

Apologies again for the inconvenience this issue has caused.
Mar 10, 16:11 NZDT
Identified - Our Product Team have identified the cause, and we're working as quickly as possible to restore Xero to normal performance.
Mar 10, 16:05 NZDT
Investigating - We’re currently aware of an issue causing slowness in Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Mar 10, 15:57 NZDT
Resolved - Our Product Team have resolved the issue that was causing some of our users to experience performance issues and errors in Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.
Mar 10, 11:32 NZDT
Identified - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Mar 10, 11:14 NZDT
Investigating - We’re currently aware of an issue causing some of our users to experience performance issues and errors in Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Mar 10, 10:57 NZDT
Mar 9, 2017
Resolved - Our Product Team have resolved the issues with Xero.
Please let us know if you still have any issues using Xero, and we’ll investigate further.
Mar 9, 20:04 NZDT
Identified - We've addressed some of the issues related to reports in Xero, and we're working on resolving the other problems. We'll continue to keep you updated here.
Mar 9, 19:49 NZDT
Update - We’re sorry about the frustration this may be causing you. We very rarely have extended issues like this. Thank you for your support while we fix this for you.
Mar 9, 19:01 NZDT
Update - Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.
Mar 9, 18:29 NZDT
Update - Our Product Team are doing everything they can to get you back using Xero. Thanks for your patience.
Mar 9, 18:00 NZDT
Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Mar 9, 17:39 NZDT
Investigating - We're currently aware that some users are having issues using Xero. Our Product Team is investigating this with urgency.
Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Mar 9, 17:20 NZDT