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Xero   Operational
Partner Tools & WorkflowMax Operational
Practice Manager and WorkflowMax   Operational
Workpapers   Operational
Xero Tax (Australia)   Operational
Xero HQ   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 23, 2018

No incidents reported today.

Oct 22, 2018
Resolved - Our Product Team have resolved the issue that was causing intermittent performance issues in Xero Tax, WorkflowMax, and Xero Practice Manager.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.
Oct 22, 17:51 NZDT
Update - Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.
Oct 22, 17:37 NZDT
Update - We are continuing to investigate this issue.
Oct 22, 17:07 NZDT
Update - We’re currently aware of intermittent performance issues in Xero Tax, WorkflowMax, and Xero Practice Manager. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Oct 22, 17:06 NZDT
Investigating - We are currently investigating this issue.
Oct 22, 17:02 NZDT
Resolved - Our Product Team have resolved the issue that was preventing users from accessing Projects in Xero.

Please let us know if you still have any issues with this, and we’ll investigate further.
Oct 22, 12:36 NZDT
Update - We're currently working to get Projects back up for everyone.

Thanks for your continued patience.
Oct 22, 12:32 NZDT
Identified - Our Product Team have identified the cause, and are working to restore your ability to access Projects as soon as possible.
Oct 22, 11:44 NZDT
Update - Our Product Team are doing everything they can to let you access Projects in Xero. Thanks for your patience.
Oct 22, 10:52 NZDT
Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Oct 22, 10:20 NZDT
Update - We’re currently aware of an issue preventing users from accessing Projects in Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Oct 22, 09:54 NZDT
Investigating - We are currently investigating this issue.
Oct 22, 09:52 NZDT
Oct 21, 2018

No incidents reported.

Oct 20, 2018

No incidents reported.

Oct 19, 2018
Resolved - Our Product Team have resolved the issue with Leave in Payslips.

Please let us know if you still have any issues with this, and we’ll investigate further.
Oct 19, 14:12 NZDT
Investigating - We are currently experiencing an issue in Payroll, in particular with Leave. For our customers this has impacted, we apologise for any inconvenience caused. We will continue to update the status page with updates as we investigate this.
Oct 18, 18:20 NZDT
Oct 18, 2018
Resolved - Our Product Team have resolved the issue that was preventing some users from submitting batch payments.

Please let us know if you still have any issues with this, and we’ll investigate further.
Oct 18, 17:13 NZDT
Identified - Our Product Team have identified the cause, and are working to restore your ability to submit batch payments as soon as possible.
Oct 18, 17:03 NZDT
Update - Our Product Team are doing everything they can to let you submit batch payments. Thanks for your patience.
Oct 18, 16:14 NZDT
Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Oct 18, 15:58 NZDT
Update - We’re currently aware of an issue preventing some users from submitting Batch Payments. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Oct 18, 15:43 NZDT
Investigating - We are currently investigating this issue.
Oct 18, 15:37 NZDT
Resolved - Our Product Team have resolved the issues that some of our customers were experiencing with Payroll, in particular their pay runs.

If you continue to experience any further issues, then please contact Xero Support.
Oct 18, 00:42 NZDT
Investigating - Some of our customers may be experiencing difficulty with payroll, in particular their pay runs. Our teams are working on a fix. Please continue to check the status page for updates.
Oct 17, 20:40 NZDT
Oct 16, 2018
Resolved - Our Product Team have resolved the issue with Payroll. Please let us know if you still have any issues with this, and we’ll investigate further.
Oct 16, 19:34 NZDT
Update - We’re closer to sorting this out, sorry for the disruption this is causing you.
Oct 16, 18:48 NZDT
Identified - Our Product Team have identified the cause, and are working to restore performance for the affected users as soon as possible.
Oct 16, 18:34 NZDT
Update - Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.
Oct 16, 18:23 NZDT
Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Oct 16, 18:07 NZDT
Update - We’re currently aware of an issue causing slowness and errors when using Payroll in Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Oct 16, 18:02 NZDT
Investigating - We are currently investigating this issue.
Oct 16, 17:54 NZDT
Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018
Resolved - This issue has been resolved and Xero U is now available.
Oct 9, 19:11 NZDT
Update - The XeroU website is currently unavailable. We've made a decision to take down the XeroU site while our teams and our 3rd party provider are investigating an issue.

We apologise to our customers and partners for any inconvenience in accessing courses - we are treating this with urgency, so thank you for your patience.

Please continue to check this status page for regular updates.
Oct 6, 13:49 NZDT
Investigating - The XeroU website is currently unavailable. We expect the site will be unavailable until Wednesday 10 October 2018. We apologise to our customers for any inconvenience in accessing courses. Please check back on Wednesday.
Oct 5, 20:08 NZDT