Xero Status

Jun 23, 2017

No incidents reported today.

Jun 22, 2017

Users are unable to create Invoices/Quotes/Bills/Purchase Orders as well as load the Bank Reconciliation screen fully when using Internet Explorer.

Resolved - Our Product Team have resolved the issue that was preventing users from creating Invoices/Quotes/Bills/Purchase Orders as well as loading the Bank Reconciliation screen when using Internet Explorer.

Please let us know if you still have any issues with this, and we’ll investigate further.
Jun 22, 22:32 NZST

Update - We’re closer to sorting this out, sorry for the disruption this is causing you.
Jun 22, 21:56 NZST

Update - We're currently working on getting the issues with loading the Invoices/Quotes/Bills/Purchase Orders and Bank Reconciliation fully back up for everyone.
Thanks for your continued patience.
Jun 22, 21:25 NZST

Update - We’re aware that this issue is also preventing users from fully loading the Bank Reconciliation screen in Xero. Our Product Team are investigating this with urgency.

We apologise for the inconvenience this is causing you.
Jun 22, 21:04 NZST

Update - Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.
Jun 22, 20:43 NZST

Update - Our Product Team are doing everything they can to resolve the issue with Invoices/Quotes/Bills/Purchase Orders when using Internet Explorer. Thanks for your patience.
Jun 22, 20:28 NZST

Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Jun 22, 20:10 NZST

Investigating - We’re currently aware of an issue preventing users from creating Invoices/Quotes/Bills/Purchase Orders only when using Internet Explorer. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Jun 22, 19:53 NZST

Jun 21, 2017

No incidents reported.

Jun 20, 2017

No incidents reported.

Jun 19, 2017

No incidents reported.

Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017

Some pages aren't loading correctly in Payroll

Resolved - Our Product Team have resolved the issue which meant that some pages weren't loading correctly in Payroll.

If you're still having any problems, please clear your cookies and cache using the link below. Please let us know if you continue to have issues and we'll investigate further.

Xero Help Centre: https://help.xero.com/ClearCookiesCache

Please accept our apologies for any inconvenience this has caused.
Jun 16, 09:05 NZST

Identified - Our Product Team have identified the cause and are working to get his resolved.
Jun 16, 08:56 NZST

Investigating - We're currently aware of an issue which means that some pages in Payroll aren't loading correctly. Our Product Team are currently investigating and we'll be posting further update here.

Please accept our apologies for any inconvenience this is causing.
Jun 16, 08:42 NZST

Jun 15, 2017

No incidents reported.

Jun 14, 2017

Some users are experiencing issues when searching for Contacts in Xero

Resolved - Our Product Team have resolved the issue that was preventing users from searching for Contacts when entering transactions in Xero.
If you're still having problems, please clear your browser's Cookies and Cache. Instructions on how to do this are below.
Xero Help Centre: https://help.xero.com/ClearCookiesCache
Jun 14, 15:13 NZST

Identified - Our Product Team have identified the cause, and are working to resolve it for the affected users as soon as possible.
Jun 14, 14:48 NZST

Update - Thank you for your continued support while we work on fixing this for you. We'll keep you updated here.
Jun 14, 14:16 NZST

Update - Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.
Jun 14, 14:06 NZST

Update - Our Product Team are doing everything they can to resolve this issue. Thanks for your patience.
Jun 14, 13:56 NZST

Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Jun 14, 13:46 NZST

Investigating - We’re currently aware of an issue preventing users from searching for Contacts when entering transactions in Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Jun 14, 13:36 NZST

Jun 13, 2017

Some users experiencing multiple issues when using Xero Payroll

Resolved - Our Product Team have resolved all the issues some users experienced using Xero Payroll.

If you're still have problems, please clear your cookies and cache. Instructions on how to do this are below.

If you continue to have issues, please let us know.

Xero Help Centre: https://help.xero.com/ClearCookiesCache
Jun 13, 11:42 NZST

Update - Our Product Team are still working to fix all the issues with Xero Payroll.

Some customers have let us know that clearing their cookies and cache has resolved some of the issues for them so we recommend doing this if you haven't already. Instructions on how to do this in your browser are below:

Xero Help Centre: https://help.xero.com/ClearCookiesCache

We'll let you know once we have any more information.
Jun 13, 11:20 NZST

Identified - Our Product Team have identified the cause of these issues are working on a resolution. We'll update you here once we have any more updates for you.
Jun 13, 11:01 NZST

Investigating - We're currently aware that some customers are experiencing multiple issues in Payroll including:

- Some pages displaying incorrectly
- Not being able to access Pay Runs
- Not able to update Superannuation details

Our Product Team are currently looking into this and we'll let you know as soon as we have any updates. Please accept our apologies for any inconvenience this is causing.
Jun 13, 10:46 NZST

Jun 12, 2017

No incidents reported.

Jun 11, 2017

No incidents reported.

Jun 10, 2017

No incidents reported.

Jun 9, 2017

No incidents reported.