All Systems Operational

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Xero Platform and Settings Operational
Core Xero Products Operational
Expenses Operational
Invoicing, Bills & Quotes Operational
Bank Reconciliation Operational
Reporting Operational
Inventory Operational
Projects Operational
Fixed Assets Operational
Contacts Operational
Files Operational
America - Regional Products Operational
Tax Reporting - Sales Tax & 1099 Operational
Asia - Regional Products Operational
Tax Reporting - Singapore GST Operational
Australia - Regional Products Operational
Tax Reporting - BAS, TPAR Operational
AU Payroll Operational
Canada - Regional Products Operational
Tax Reporting - Canadian GST & HST Operational
New Zealand - Regional Products Operational
Tax Reporting - NZ GST Operational
NZ Payroll Operational
South Africa - Regional Products Operational
Tax Reporting - SA VAT Operational
United Kingdom - Regional Products Operational
Tax Reporting - UK VAT & MTD Operational
UK Payroll Operational
Xero Mobile Apps Operational
Xero Accounting Mobile App Operational
Xero Expenses App Operational
Xero Projects App Operational
Xero Me Operational
Xero Verify Operational
Xero Partner Products & Tools Operational
Workpapers Operational
Xero Practice Manager (XPM) Operational
Xero HQ Operational
Xero Tax (AU) Operational
Xero Tax (NZ) Operational
Xero Tax (UK) Operational
Xero Go Operational
Xero Central Operational
Hubdoc Operational
WorkflowMax Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 24, 2023

No incidents reported today.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023
Global: Hubdoc - Delay in emailed documents being processed
Resolved - Our team has resolved the issue where documents uploaded to Hubdoc via email were not being processed. This issue related to a misconfiguration in our system which our product team implemented a fix for. There may be a short delay whilst documents are processed. We apologise for any inconvenience this has caused.
Sep 20, 16:57 UTC
Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 16:46 UTC
Sep 20, 16:46 UTC
Investigating - We are currently investigating an issue where documents uploaded to Hubdoc via email are not being processed. We will update you as soon as we have any further information.

Status Last Reviewed: 16:31 UTC
Sep 20, 15:35 UTC
Global: Hubdoc - Degraded performance
Resolved - Our team has resolved the issue causing performance problems in Hubdoc. Our technical team identified this was caused by poor network connectivity and has restored service. We apologise for any inconvenience this has caused.
Sep 20, 08:24 UTC
Investigating - We are aware some customers are are experiencing performance issues in Hubdoc. Our team is investigating this with urgency.

Status Last Reviewed: UTC: 07:47
Sep 20, 07:47 UTC
Global: Reporting - Report packs - Unable to export if note added
Resolved - Our team has resolved the issue impacting customers exporting a report pack if a note is added in Xero. We apologise for any inconvenience this has caused.

A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.
Sep 20, 04:13 UTC
Investigating - We are aware customers trying to export a report pack in Xero are unable to if a note is added. Our team is investigating this with urgency.

Status Last Reviewed: 10:24pm UTC
Sep 19, 22:04 UTC
Sep 19, 2023
Xero Central - customers unable to raise cases
Resolved - Our team has resolved the issue impacting customers from being able to raise cases in Xero Central. We apologise for any inconvenience this has caused.

A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.
Sep 19, 00:00 UTC
Investigating - We are aware customers are currently unable to raise cases on Xero Central. Our team is investigating this with urgency.

Status Last Reviewed: 11.50pm UTC
Sep 18, 23:50 UTC
Sep 18, 2023
Xero Projects - recent changes may not be appearing
Resolved - Our team has resolved the issue impacting Xero Projects. This issue related to slowness that our systems experienced which meant actions taken in Xero Projects could not be processed promptly which our technical teams were able to implement a fix for. We apologise for any inconvenience this has caused.
Sep 18, 18:32 UTC
Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 6.19pm UTC
Sep 18, 18:19 UTC
Investigating - We are aware that customers that have made recent changes in Xero Projects may not be seeing these successfully changed. Our team is investigating this with urgency.

Status Last Reviewed: 5.47pm UTC
Sep 18, 17:47 UTC
Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023
AU: AU Tax - customers unable to print or send tax returns
Resolved - Our team has resolved the issue impacting customers ability to print and send tax returns. We apologise for any inconvenience this has caused.
Sep 14, 02:52 UTC
Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 2:34 am UTC
Sep 14, 02:34 UTC
Investigating - We are aware AU customers trying to print or send tax returns are experiencing issues. Our team is investigating this with urgency.

Status Last Reviewed: 2:16 am UTC
Sep 14, 02:17 UTC
Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023
UK: VAT - Error message when trying to access return
Resolved - HMRC has resolved the issue causing some customers to experience errors when trying to access the MTD VAT return. This issue was affecting all providers but HMRC have confirmed this is now resolved.
Sep 11, 09:00 UTC
Investigating - We're currently aware that users are receiving the error 'unable to source your VAT information from HMRC' when trying to access the MTD VAT return. This is due to an issue with the HMRC gateway and they are currently investigating. We will update you as soon as we know more.

Status Last Reviewed: UTC: 08:28
Sep 11, 08:29 UTC
Sep 10, 2023
HMRC system maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 20:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 06:01 UTC
Scheduled - HMRC is undergoing scheduled system maintenance for the MTD VAT service from 6am to 8pm UTC on Sunday 10th September 2023. During this time, customers may be unable to access the VAT registration, claim VAT enrolment, and VAT view and change services. Please refer to the HMRC website for further information: https://www.gov.uk/government/publications/vat-online-service-availability-and-issues/vat-online-service-availability-and-issues
Sep 7, 14:17 UTC
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