All Systems Operational

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Xero Platform and Settings Operational
Core Xero Products Operational
Expenses Operational
Invoicing, Bills & Quotes Operational
Bank Reconciliation Operational
Reporting Operational
Inventory Operational
Projects Operational
Fixed Assets Operational
Contacts Operational
Files Operational
America - Regional Products Operational
Tax Reporting - Sales Tax & 1099 Operational
Asia - Regional Products Operational
Tax Reporting - Singapore GST Operational
Australia - Regional Products Operational
Tax Reporting - BAS, TPAR Operational
AU Payroll Operational
Canada - Regional Products Operational
Tax Reporting - Canadian GST & HST Operational
New Zealand - Regional Products Operational
Tax Reporting - NZ GST Operational
NZ Payroll Operational
South Africa - Regional Products Operational
Tax Reporting - SA VAT Operational
United Kingdom - Regional Products Operational
Tax Reporting - UK VAT & MTD Operational
UK Payroll Operational
Xero Mobile Apps Operational
Xero Accounting Mobile App Operational
Xero Expenses App Operational
Xero Projects App Operational
Xero Me Operational
Xero Verify Operational
Xero Partner Products & Tools Operational
Workpapers Operational
Xero Practice Manager (XPM) Operational
Xero HQ Operational
Xero Tax (AU) Operational
Xero Tax (NZ) Operational
Xero Tax (UK) Operational
Xero Go Operational
Xero Central Operational
Hubdoc Operational
WorkflowMax Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 7, 2022

No incidents reported today.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
United Kingdom: HMRC Tax Reporting - Customer experiencing issues with HMRC Tax Reporting
Resolved - HMRC has resolved this issue.
Aug 5, 19:29 UTC
Identified - We're currently aware of a technical issue that HMRC are experiencing with their API service. This may affect Xero features for some customers, including but not limited to, CIS sub-contractor verification, tax returns, VAT returns and UK payroll submissions.

For further updates, please see HMRC's status page.

https://api-platform-status.production.tax.service.gov.uk/
Aug 5, 16:04 UTC
Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022
Xero Tax - some users are unable to print
Resolved - Our team has resolved the issue impacting NZ and AU customers trying to print in Xero Tax. We apologise for any inconvenience this has caused.

Our technical teams have identified that this related to an increase in activity on the print service. They have now increased capacity for these services to ensure performance remains stable in the future.
Aug 2, 01:46 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 2, 01:24 UTC
Investigating - We are aware that NZ and AU customers trying to print in Xero Tax are currently unable to do so. Our team is investigating this with urgency.
Aug 2, 01:06 UTC
Aug 1, 2022
Some users experiencing performance issues in XPM
Resolved - This incident has been resolved.
Aug 1, 08:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 1, 08:01 UTC
Investigating - We’re currently aware of an issue where some users are experiencing performance issues in Xero Practice Manager. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Aug 1, 07:37 UTC
Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022
Multiple Xero products were unavailable
Resolved - Our team was made aware of an issue that cause multiple Xero products to become unavailable for a short period of time. This impacted customers between 6.05am - 6.15am UTC and has been resolved. All services are now back online. We apologise for any inconvenience this has caused.

Our technical teams have identified that this related to network stability issues with one of the external services that several of our Xero products rely on. These stability issues have fully resolved and and services are back to normal.
Jul 28, 07:19 UTC
Jul 27, 2022

No incidents reported.

Jul 26, 2022
Batch Deposits is currently unavailable
Resolved - Our team has resolved the issue impacting customers trying to access Batch Deposits. We apologise for any inconvenience this has caused.

We became aware that customers were unable to access Batch Deposits for a short period of time. This was caused by a product release that meant this feature was unavailable. The release has been rolled back and the issue has been resolved. Services are now back to normal.
Jul 26, 17:08 UTC
Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 4.55pm UTC
Jul 26, 16:55 UTC
Investigating - We are aware customers are currently unable to access Batch Deposits. Our team is investigating this with urgency.

Status Last Reviewed: 4.51pm UTC
Jul 26, 16:52 UTC
Hubdoc unable to be connected with Xero
Resolved - Our team has resolved the issue customers trying to connect Xero with Hubdoc. We apologise for any inconvenience this has caused.

We became aware that customers were unable to connect Hubdoc to Xero via the Xero app. This was caused by a product release that caused this feature to become unavailable. The release has been rolled back and the issue has been resolved. Services are now back to normal.
Jul 26, 04:54 UTC
Investigating - We are aware customers are unable to connect Hubdoc to Xero. Our team is investigating this with urgency.

Status Last Reviewed: 4.48am UTC
Jul 26, 04:49 UTC
Jul 25, 2022
Xero HQ Document Packs and Chart of Accounts unavailable in navigation bar
Resolved - Our team has resolved the issue impacting customers trying to access Document Packs and Chart of Accounts through the navigation bar on Xero HQ. We apologise for any inconvenience this has caused.

We became aware that customers were unable to access ‘Document Packs’ or ‘Chart of Accounts’ in Xero HQ for a short period of time. This was caused by a product release that caused these products to become unavailable in the navigation bar. The release has been rolled back and the issue has been resolved. Services are now back to normal.
Jul 25, 02:15 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 25, 01:45 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 25, 01:37 UTC
Investigating - We are aware customers are unable to access Document Packs and Chart of Accounts via the navigation bar in Xero HQ. In the meantime, you can access Document Packs via documentpacks.xero.com, and Chart of Accounts via https://hq.xero.com/chart-of-accounts. Our team is investigating this with urgency.

Status Last Reviewed: 1:37am UTC
Jul 25, 00:29 UTC
Jul 24, 2022

No incidents reported.

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