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Xero Operational
Xero Central Operational
Hubdoc Operational
Partner Tools & WorkflowMax Operational
Practice Manager Operational
WorkflowMax Operational
Workpapers Operational
Xero Tax (Australia) Operational
Xero HQ Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 7, 2021

No incidents reported today.

Mar 6, 2021

No incidents reported.

Mar 5, 2021

No incidents reported.

Mar 4, 2021
Resolved - This incident has been resolved.
Mar 4, 00:40 UTC
Investigating - We’re currently aware of an issue preventing NZ GST users from e-filing GST to IRD in Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Mar 4, 00:24 UTC
Mar 3, 2021
Resolved - This incident has been resolved.
Mar 3, 19:57 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 3, 19:26 UTC
Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Mar 3, 18:22 UTC
Investigating - We are currently investigating this issue.
Mar 3, 15:54 UTC
Resolved - This incident has been resolved.
Mar 3, 00:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 3, 00:39 UTC
Investigating - We’re currently aware of an issue preventing users from accessing Xero Community Site. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Mar 3, 00:13 UTC
Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021
Resolved - The scheduled maintenance has been completed.
Feb 28, 20:24 UTC
Investigating - New Zealand Inland Revenue is conducting system maintenance this weekend. Xero users will be unable to connect to IR from 5pm Friday, 26 February until 8am Monday, 1 March 2021.
Feb 25, 05:03 UTC
Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021
Resolved - This incident has been resolved.
Feb 25, 02:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 25, 01:59 UTC
Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Feb 25, 01:32 UTC
Investigating - Some users may be experiencing intermittent issues with the navigation menu in Xero, we are investigating and will post an update as soon as we have more information.
Feb 25, 00:36 UTC
Resolved - Our Product Team have resolved the issue that was preventing users from accessing Workpapers.

Please let us know if you still have any issues with this, and we’ll investigate further.
Feb 25, 01:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 25, 01:20 UTC
Update - We’re closer to sorting this out, sorry for the disruption this is causing you.
Feb 25, 01:16 UTC
Update - We're currently working to get Workpapers back up for everyone. Thanks for your continued patience.
Feb 25, 00:05 UTC
Identified - Our Product Team have identified the cause, and are working to restore your ability to access Workpapers as soon as possible.
Feb 24, 23:29 UTC
Investigating - We’re currently aware of an issue preventing users from accessing Workpapers. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Feb 24, 22:59 UTC
Feb 24, 2021
Resolved - Our Product Team have resolved the issue that was preventing a small number of users from logging into Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.
Feb 24, 01:14 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 24, 00:48 UTC
Update - We are continuing to investigate this issue.
Feb 24, 00:32 UTC
Investigating - Some users may be experiencing errors in Xero, we are investigating and will post an update as soon as we have more information.
Feb 24, 00:24 UTC
Feb 23, 2021

No incidents reported.

Feb 22, 2021
Resolved - This incident has been resolved.
Feb 22, 22:42 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 22, 21:34 UTC
Update - We’re sorry this is causing you some downtime. We very rarely have extended outages like this. Thank you for your support while we fix this for you.
Feb 22, 21:22 UTC
Update - We’re still working to sort this out, sorry for the disruption this is causing you.
Feb 22, 19:03 UTC
Update - We are continuing to work on a fix for this issue.
Feb 22, 17:01 UTC
Update - We're currently working to get Tax Forms in Xero Practice Manager and Xero Tax back up for everyone. Thanks for your continued patience.
Feb 22, 15:00 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 22, 13:00 UTC
Update - We are continuing to investigate this issue.
Feb 22, 11:40 UTC
Update - Our teams are working to investigate and solve this and we will keep you updated as soon as we know more.
Feb 22, 10:23 UTC
Update - We understand this is disrupting your day and we are sorry. Please bear with us as our teams work to investigate and solve this.
Feb 22, 08:32 UTC
Update - We will continue to keep you updated as our teams work to solve this and we apologise for this inconvenience which we acknowledge is very frustrating.
Feb 22, 06:27 UTC
Update - We’re sorry this is causing you some downtime. Thank you for your support while we fix this for you.
Feb 22, 03:53 UTC
Update - Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users. Some users have found that clearing cookies and cache has helped resolve the issue.
Feb 22, 02:38 UTC
Update - Our Product Team are doing everything they can to let you file your client's tax. Thanks for your patience.
Feb 22, 01:35 UTC
Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Feb 22, 01:03 UTC
Investigating - We’re currently aware of an issue where some users are getting errors when accessing tax forms in Xero Practice Manager and Xero Tax. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Feb 22, 00:21 UTC
Resolved - This incident has been resolved.
Feb 22, 04:09 UTC
Investigating - We’re currently aware of an issue when trying to save the Employment Information screen. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Feb 22, 03:32 UTC
Feb 21, 2021

No incidents reported.