Resolved -
Our team has resolved an issue impacting some customers trying to navigate Xero, and using some products including invoicing.
A product release caused some customers to experience errors. We have rolled back the release and customers can use these products as expected. We apologise to our customers and thank you for your patience during this time
Status Last Reviewed: 6:44am UTC
Oct 2, 06:44 UTC
Update -
We are continuing to monitor for any further issues.
Oct 2, 06:20 UTC
Monitoring -
Our team has implemented a fix and we are currently monitoring the results. We apologise for the issue this has caused.
Status Last Reviewed:
Oct 2, 06:13 UTC
Update -
We’re aware some customers continue to experience errors navigating Xero including errors loading the dashboard, working in bills, new invoicing and in some other products.
We know when there’s an issue, customers want as much information as possible about what is happening and when the issue will be resolved. Our team is continuing to investigate this with urgency.
We apologise to our customers and thank them for their patience during this time.
Oct 2, 04:48 UTC
Update -
We are continuing to investigate this issue. We thank customers for their patience during this time and apologise for the inconvenience.
Status Last Reviewed: 3:48am UTC
Oct 2, 03:49 UTC
Update -
We are continuing to investigate this issue. We thank customers for their patience during this time and apologise for the inconvenience.
Oct 2, 03:36 UTC
Update -
We are continuing to investigate this issue. We thank customers for their patience during this time and apologise for the inconvenience.
Status Last Reviewed: 3:48am UTC
Oct 2, 03:22 UTC
Investigating -
We are aware some customers trying to navigate in Xero are experiencing errors. Our team is investigating this with urgency.
We thank customers for their patience during this time and apologise for the inconvenience.
Status Last Reviewed: 3:57am UTC
Oct 2, 02:05 UTC