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Xero Operational
Xero Central Operational
Hubdoc Operational
Partner Tools & WorkflowMax Operational
Practice Manager Operational
WorkflowMax Operational
Workpapers Operational
Xero Tax (Australia) Operational
Xero HQ Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 1, 2021
Resolved - This incident has been resolved.
Dec 1, 02:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 02:34 UTC
Update - We are continuing to investigate this issue.
Dec 1, 01:48 UTC
Investigating - Some users may be experiencing errors in Xero, we are investigating and will post an update as soon as we have more information.
Dec 1, 01:46 UTC
Resolved - The issue that was causing slowness and errors in Xero Practice Manager and Xero Tax has now been resolved.

Please let us know if you still have any issues with this, and we’ll investigate further.
Dec 1, 01:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 30, 23:33 UTC
Update - We're aware that users may also be experiencing slowness and errors in AU Tax, NZ Tax, Workpapers and Xero HQ. We will let you know as soon as we have any updates.
Nov 30, 23:07 UTC
Update - We are continuing to investigate this issue.
Nov 30, 23:00 UTC
Update - We are continuing to investigate this issue.
Nov 30, 22:59 UTC
Investigating - Some users may be experiencing slowness and errors in Xero Practice Manager, we are investigating and will post an update as soon as we have more information.
Nov 30, 22:28 UTC
Nov 30, 2021
Resolved - This incident has been resolved.
Nov 30, 03:10 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 29, 20:44 UTC
Investigating - We are currently investigating this issue.
Nov 29, 20:12 UTC
Resolved - This incident has been resolved.
Nov 30, 02:28 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 30, 01:04 UTC
Update - We are continuing to investigate this issue.
Nov 30, 00:48 UTC
Investigating - We’re currently aware of an issue where users are experiencing issues with the Navigation bar and Bank Reconciliation screen. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Nov 30, 00:13 UTC
Nov 29, 2021
Resolved - This incident has been resolved.
Nov 29, 23:27 UTC
Nov 28, 2021
Completed - The scheduled maintenance has been completed.
Nov 28, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 18:01 UTC
Scheduled - The Xero Bank Feeds team will be conducting system maintenance from 6pm to 7pm (UTC) on 28 November. During this time Bank API, Open Banking and Yodlee Bank Feed users will be unable to connect new accounts or refresh their Bank Feed.
Nov 28, 18:00 UTC
Nov 27, 2021

No incidents reported.

Nov 26, 2021
Completed - The scheduled maintenance has been completed.
Nov 26, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 04:01 UTC
Scheduled - New Zealand Inland Revenue (IR) is conducting urgent system maintenance from 2pm Saturday 27 November until the start of business on Monday 29 November (NZT).

During this time, Xero users will be unable to file GST Returns from Xero to IR. This service will return once Inland Revenue has completed their maintenance.

Please note: Users are still able to create and post pay-runs, and file tax returns - only GST returns will be unable to be filed during this maintenance period.
Nov 26, 03:47 UTC
Nov 25, 2021
Resolved - This incident has been resolved.
Nov 25, 13:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 25, 13:02 UTC
Investigating - We’re currently aware of an issue preventing users from accessing the Xero platform. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Nov 25, 12:29 UTC
Nov 24, 2021
Resolved - Our Product Team have resolved the issue that was preventing a small number of users from accessing Reports in Xero.


Please let us know if you still have any issues accessing Xero, and we’ll investigate further.
Nov 24, 16:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 16:23 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 24, 15:58 UTC
Investigating - We’re currently aware of an issue preventing users from accessing Reports in Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Nov 24, 15:36 UTC
Resolved - This incident has been resolved.
Nov 24, 13:44 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 24, 13:29 UTC
Investigating - We’re currently aware of an issue preventing users from accessing Reports in Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Nov 24, 12:48 UTC
Resolved - This incident has been resolved.
Nov 24, 00:14 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 00:04 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 23, 23:54 UTC
Investigating - We’re currently aware some customers maybe receiving error 500 messages. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Nov 23, 23:25 UTC
Nov 23, 2021
Resolved - This incident has been resolved.
Nov 23, 04:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 23, 03:14 UTC
Identified - We are working with the ATO to restore this functionality, we will let you know as soon as we have any updates.
Nov 22, 23:25 UTC
Investigating - We’re currently aware of an issue preventing users from being able to retrieve the Activity Statement prefill within Xero Tax and BAS. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Nov 22, 23:15 UTC
Nov 22, 2021
Completed - The scheduled maintenance has been completed.
Nov 22, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 00:01 UTC
Scheduled - MTD VAT will be conducting system maintenance from 12am to 1am UTC on the 22nd of November. MTD users will be unable to use VAT Return reports or HQ VAT during this time. Please note this outage will only impact the UK region.
Nov 18, 23:04 UTC
Nov 21, 2021

No incidents reported.

Nov 20, 2021
Completed - The scheduled maintenance has been completed.
Nov 20, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 19:02 UTC
Scheduled - TPAR will be conducting system maintenance from 7pm to 8pm UTC on the 20th November. TPAR users will be unable to use TPAR during this time. Please note this outage will only impact the Australia region.
Nov 18, 23:14 UTC
Nov 19, 2021

No incidents reported.

Nov 18, 2021
Resolved - This incident has been resolved.
Nov 18, 22:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 22:21 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 18, 22:13 UTC
Investigating - We’re currently aware of an issue preventing users from accessing the Contacts screen. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Nov 18, 22:00 UTC
Nov 17, 2021
Resolved - This incident has been resolved.
Nov 17, 03:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 17, 01:54 UTC
Investigating - We’re currently aware of an issue with the Navigation bar. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Nov 17, 01:32 UTC
Resolved - This incident has been resolved.
Nov 17, 00:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 16, 23:38 UTC
Investigating - We are currently aware that users may be experiencing issues navigating through the platform, including receiving error messages and general slowness.
The Product team are investigating this with urgency.
Apologies for the inconvenience this is causing you - we'll update you as soon as we have any further updates.
Nov 16, 23:11 UTC