Resolved -
HMRC has resolved this issue.
Aug 5, 19:29 UTC
Identified -
We're currently aware of a technical issue that HMRC are experiencing with their API service. This may affect Xero features for some customers, including but not limited to, CIS sub-contractor verification, tax returns, VAT returns and UK payroll submissions.
For further updates, please see HMRC's status page.
Resolved -
Our team has resolved the issue impacting NZ and AU customers trying to print in Xero Tax. We apologise for any inconvenience this has caused.
Our technical teams have identified that this related to an increase in activity on the print service. They have now increased capacity for these services to ensure performance remains stable in the future.
Aug 2, 01:46 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 2, 01:24 UTC
Investigating -
We are aware that NZ and AU customers trying to print in Xero Tax are currently unable to do so. Our team is investigating this with urgency.
Aug 2, 01:06 UTC
Resolved -
This incident has been resolved.
Aug 1, 08:07 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 1, 08:01 UTC
Investigating -
We’re currently aware of an issue where some users are experiencing performance issues in Xero Practice Manager. Our Product Team is investigating this with urgency.
Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Aug 1, 07:37 UTC
Resolved -
Our team was made aware of an issue that cause multiple Xero products to become unavailable for a short period of time. This impacted customers between 6.05am - 6.15am UTC and has been resolved. All services are now back online. We apologise for any inconvenience this has caused.
Our technical teams have identified that this related to network stability issues with one of the external services that several of our Xero products rely on. These stability issues have fully resolved and and services are back to normal.
Jul 28, 07:19 UTC
Resolved -
Our team has resolved the issue impacting customers trying to access Batch Deposits. We apologise for any inconvenience this has caused.
We became aware that customers were unable to access Batch Deposits for a short period of time. This was caused by a product release that meant this feature was unavailable. The release has been rolled back and the issue has been resolved. Services are now back to normal.
Jul 26, 17:08 UTC
Monitoring -
Our team has implemented a fix and we are currently monitoring the results.
Status Last Reviewed: 4.55pm UTC
Jul 26, 16:55 UTC
Investigating -
We are aware customers are currently unable to access Batch Deposits. Our team is investigating this with urgency.
Status Last Reviewed: 4.51pm UTC
Jul 26, 16:52 UTC
Resolved -
Our team has resolved the issue customers trying to connect Xero with Hubdoc. We apologise for any inconvenience this has caused.
We became aware that customers were unable to connect Hubdoc to Xero via the Xero app. This was caused by a product release that caused this feature to become unavailable. The release has been rolled back and the issue has been resolved. Services are now back to normal.
Jul 26, 04:54 UTC
Investigating -
We are aware customers are unable to connect Hubdoc to Xero. Our team is investigating this with urgency.
Status Last Reviewed: 4.48am UTC
Jul 26, 04:49 UTC
Resolved -
Our team has resolved the issue impacting customers trying to access Document Packs and Chart of Accounts through the navigation bar on Xero HQ. We apologise for any inconvenience this has caused.
We became aware that customers were unable to access ‘Document Packs’ or ‘Chart of Accounts’ in Xero HQ for a short period of time. This was caused by a product release that caused these products to become unavailable in the navigation bar. The release has been rolled back and the issue has been resolved. Services are now back to normal.
Jul 25, 02:15 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 25, 01:45 UTC
Identified -
The issue has been identified and a fix is being implemented.
Jul 25, 01:37 UTC
Investigating -
We are aware customers are unable to access Document Packs and Chart of Accounts via the navigation bar in Xero HQ. In the meantime, you can access Document Packs via documentpacks.xero.com, and Chart of Accounts via https://hq.xero.com/chart-of-accounts. Our team is investigating this with urgency.
Status Last Reviewed: 1:37am UTC
Jul 25, 00:29 UTC