Xero Status

Nov 27, 2020

No incidents reported today.

Nov 26, 2020

AWS outage causing intermittent errors when performing tasks in multiple Xero products

Resolved - The AWS team have resolved the outage that was causing errors in multiple Xero products.

Please let us know if you still have any issues, and we’ll investigate further
Nov 26, 21:53 UTC

Update - The fix implemented by AWS is returning our service to normal. We will continue to monitor the AWS recovery over the next few hours and update this page if there are any further updates.
Nov 26, 07:49 UTC

Monitoring - AWS has implemented a fix and we are monitoring the results.
Nov 26, 04:29 UTC

Update - We are starting to see gradual restoration in the service from AWS and impacted users should start to see an improved performance.
Nov 26, 03:11 UTC

Update - We wanted to let you know that we’re still working on this with AWS and we’ll update you as soon as we have more information.
Nov 26, 02:07 UTC

Update - The AWS team is continuing to work on restoring a service Xero uses to communicate across our product. We are working to restore functionality to affected users as quickly as possible and we’ll continue to keep you updated. Thanks for your continued patience.
Nov 26, 00:36 UTC

Update - The AWS team is currently working to get the affected users back up and running. Thanks for your continued patience.
Nov 25, 23:00 UTC

Update - The AWS team is working urgently to resolve this issue. Thanks for your continued patience.
Nov 25, 21:16 UTC

Identified - The AWS team have identified the cause of this issue and are working to restore functionality as soon as possible.
Nov 25, 19:03 UTC

Update - We are continuing to investigate this issue.
Nov 25, 18:43 UTC

Update - Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.
Nov 25, 18:17 UTC

Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Nov 25, 17:33 UTC

Investigating - We're currently aware that some users are seeing errors on various pages in Xero. This is being investigated with urgency and we'll update you as soon as we know more.
Nov 25, 16:42 UTC

Nov 25, 2020

Nov 24, 2020

Some users are experiencing issues with the Navigation Menu and buttons in some areas of Xero

Resolved - Our Product Team have resolved the issue that was preventing users from clicking links in the Navigation menu and buttons in some areas of Xero.

Please make sure to clear your browser's cookies and cache and let us know if you still have any issues with this, and we’ll investigate further.

Xero Central article: https://central.xero.com/s/article/Clear-Cookies-and-Cache
Nov 24, 01:55 UTC

Update - Our Product Team are doing everything to resolve the issue with the Navigation menu and buttons in Xero. Thanks for your patience.
Nov 24, 01:28 UTC

Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Nov 24, 00:31 UTC

Update - We’re currently aware of an issue with the Xero Navigation Menu. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Nov 23, 23:17 UTC

Investigating - Some users may be experiencing issues with the Xero Navigation Menu, we are investigating and will post an update as soon as we have more information.
Nov 23, 22:26 UTC

Users are receiving errors when submitting an Auto Super batch

Resolved - Our Product Team have resolved the issue that was preventing users from submitting an Auto Super batch.

Please let us know if you still have any issues with this, and we’ll investigate further.
Nov 24, 01:17 UTC

Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Nov 24, 00:53 UTC

Investigating - We’re currently aware of an issue preventing users from submitting an Auto Super batch. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Nov 24, 00:16 UTC

Nov 23, 2020

Nov 22, 2020

Users are unable to access Payroll

Resolved - Our Product Team have resolved the issue that was preventing users from accessing Payroll.

Please let us know if you still have any issues accessing Payroll, and we’ll investigate further.
Nov 22, 07:25 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 22, 07:17 UTC

Investigating - We’re currently aware of an issue preventing users from accessing Payroll. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Nov 22, 07:09 UTC

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

Users are unable to access Reports from the Accounting menu

Resolved - Our Product Team have resolved the issue that was preventing users from being able to access Reports from the Accounting menu.

Please let us know if you still have any issues with this, and we’ll investigate further.
Nov 18, 02:32 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 02:15 UTC

Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

In the meantime, you can access the Reports Centre through this link: https://reporting.xero.com/
Nov 18, 01:45 UTC

Investigating - We’re currently aware of an issue preventing users from accessing Reports from the Accounting menu. Our Product Team is investigating this with urgency.

In the meantime, you can access the Reports Centre through this link: https://reporting.xero.com/

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Nov 18, 01:15 UTC

Nov 17, 2020

Users are unable to access Xero

Resolved - Our Product Team have resolved the issue that was preventing users from logging into Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.
Nov 17, 14:44 UTC

Nov 16, 2020

UK CIS, Singapore Tax F5, Canadian GST & South African VAT not loading.

Resolved - Our Product Team have resolved the issue that was preventing users from accessing UK CIS, Singapore Tax F5, Canadian GST & South African VAT.

Please let us know if you still have any issues with this, and we’ll investigate further.
Nov 16, 22:54 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 16, 22:16 UTC

Update - We are continuing to work to resolve the issue. Thanks for bearing with us.
Nov 16, 22:01 UTC

Update - We’ll continue to keep you updated as our teams work to solve this and we sincerely apologise for this inconvenience which we know is very frustrating
Nov 16, 20:32 UTC

Update - Our teams are still working to solve this. We understand this is a disruption and we’re really sorry. Please continue to bear with us as our teams work to solve this.
Nov 16, 18:55 UTC

Update - Thanks again for your support. We’re working hard to fix this issue. We’re sorry this is causing some inconvenience.
Nov 16, 17:50 UTC

Update - Thank you for your patience. We’re still working hard to fix this issue. We’re sorry this is causing some inconvenience.
Nov 16, 15:57 UTC

Update - Sorry we know this is frustrating for you and we really appreciate your patience as we keep working to ensure you can get access.
Nov 16, 14:24 UTC

Update - Our teams are still working to solve this. We understand this is a disruption and we’re really sorry. Please continue to bear with us as our teams work to solve this.
Nov 16, 13:41 UTC

Update - Thank you for your patience. We’re still working hard to fix this issue. We’re sorry this is causing some inconvenience.
Nov 16, 13:01 UTC

Update - We’re sorry this is causing you some downtime. Thank you for your support while we fix this for you.
Nov 16, 11:47 UTC

Update - Our Product Team are doing everything they can to let you access UK CIS, Singapore Tax F5, Canadian GST & South African VAT. Thanks for your patience.
Nov 16, 11:12 UTC

Update - Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.
Nov 16, 10:36 UTC

Update - We are continuing to investigate the issue and will let you know when there is a further update.
Nov 16, 09:49 UTC

Investigating - We are currently aware of an issue in Xero where users are unable to access UK CIS, Singapore Tax F5, Canadian GST & South African VAT.

We are looking into this as our top priority and will let you know when there is an update
Nov 16, 09:15 UTC

Some users are experiencing issues in WorkflowMax and Xero Practice Manager

Resolved - Our Product Team have resolved the issue that was causing slowness in WorkflowMax and Xero Practice Manager.

Please let us know if you still have any issues with this, and we’ll investigate further.
Nov 16, 04:11 UTC

Identified - The issue has been identified and a fix is being implemented.
Nov 16, 03:34 UTC

Investigating - We’re currently aware of an issue with slowness in WorkflowMax and Xero Practice Manager. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Nov 16, 03:10 UTC

Nov 15, 2020

Some users are unable to access WorkflowMax and Xero Practice Manager

Resolved - Our Product Team have resolved the issue that was preventing users from accessing WorkflowMax and Xero Practice Manager.

Please let us know if you still have any issues with this, and we’ll investigate further.
Nov 15, 23:13 UTC

Identified - Our Product Team have identified the cause, and are working to restore your ability to access WorkflowMax and Xero Practice Manager as soon as possible.
Nov 15, 23:02 UTC

Investigating - We’re currently aware of an issue preventing some users from accessing WorkflowMax and Xero Practice Manager. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Nov 15, 22:41 UTC

Scheduled Inland Revenue service upgrade on Saturday 14th November

Completed - The scheduled maintenance has been completed.
Nov 15, 20:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 03:30 UTC

Scheduled - Inland Revenue will be conducting system maintenance this weekend. Xero users may experience issues connecting to IR between Saturday 14 November until Sunday 15 November 2020.

Due to these changes, you will need to re-authenticate before sending information from Xero to IR.
Nov 13, 03:17 UTC

Nov 14, 2020

No incidents reported.

Nov 13, 2020

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