Xero Status

Oct 22, 2020

No incidents reported today.

Oct 21, 2020

Some users are getting an error when switching organisations in Xero

Resolved - Our Product Team have resolved the issue that was preventing a small number of users from switching organisations in Xero..

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.
Oct 21, 05:22 UTC

Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Oct 21, 04:42 UTC

Investigating - We’re currently aware of an issue preventing a small number of users from switching organisations in Xero. Our Product Team is investigating this with urgency.

In the meantime, you can switch organisations from the My Xero page.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Oct 21, 04:09 UTC

NZ IR system is currently unavailable

Resolved - NZ Inland Revenue (IR) has advised that this issue has been resolved. You may need to re-authenticate to send information from Xero successfully.

Please let us know if you have any further issues.
Oct 21, 00:35 UTC

Update - We are continuing to monitor for any further issues.
Oct 20, 05:56 UTC

Update - NZ Inland Revenue (IR) has advised the stability of their services have improved this afternoon.

Xero will continue to monitor the performance of these connections overnight NZT.
Oct 20, 05:53 UTC

Monitoring - NZ Inland Revenue (IR) has advised that they are continuing to resolve issues with their services. We continue to monitor Xero’s connection with myIR and can see successful filings taking place.
Oct 20, 04:17 UTC

Update - NZ Inland Revenue (IR) has advised that they are continuing to resolve issues with their services. We continue to monitor Xero’s connection with myIR and can see successful filings taking place.
Oct 20, 04:00 UTC

Update - Thanks for your patience - NZ Inland Revenue (IR) is continuing to investigate this issue
Oct 20, 02:56 UTC

Update - NZ Inland Revenue (IR) is continuing to investigate this issue. We’ll update you as soon as we have more information.
Oct 20, 01:48 UTC

Update - Just to let you know that IR is still working to resolve this - we’ll update you as soon as we have more information.
Oct 20, 00:32 UTC

Investigating - NZ Inland Revenue (IR) has let us know that their myIR and Gateway Services are currently unavailable for customers.

Xero users may currently be experiencing issues connecting to IR in Xero Payroll, GST and Tax.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news from IR.
Oct 19, 23:37 UTC

Oct 20, 2020

Some customers are getting logged out of Xero

Resolved - Our Product Team have resolved the issue that was preventing a small number of users from logging into Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.
Oct 20, 23:07 UTC

Identified - Our Product Team have identified the cause, and are working to restore access for the affected users as soon as possible.
Oct 20, 22:50 UTC

Investigating - We’re currently aware of an issue preventing users from accessing certain areas in Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Oct 20, 22:18 UTC

Some users are experiencing intermittent issues with Xero Central

Resolved - This incident has been resolved.
Oct 20, 09:27 UTC

Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Oct 20, 05:18 UTC

Investigating - We’re currently aware of an issue where some users are encountering a blank screen in Xero Central. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Oct 20, 04:13 UTC

Oct 19, 2020

NZ myIR and Gateway Services are unavailable

Resolved - NZ Inland Revenue (IR) has advised that this issue has since been resolved.

Due to IR’s changes, you will need to re-authenticate to send information from Xero successfully.
Oct 19, 05:04 UTC

Monitoring - NZ Inland Revenue (IR) has advised that they are continuing to resolve issues with their services. We continue to monitor Xero’s connection with myIR and can see successful filings taking place.

Due to IR’s changes, you will need to re-authenticate to send information from Xero successfully.
Oct 19, 02:09 UTC

Update - Just to let you know that IR is still working to resolve this - we’ll update you as soon as we have more information.
Oct 18, 23:57 UTC

Investigating - NZ Inland Revenue (IR) has let us know that their myIR and Gateway Services are currently unavailable for customers.

Xero users may currently be experiencing issues connecting to IR in Xero Payroll, GST and Tax.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news from IR.
Oct 18, 22:47 UTC

Oct 18, 2020

Scheduled Inland Revenue service upgrade on Saturday 17th October

Completed - The scheduled maintenance has been completed.
Oct 18, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 11:02 UTC

Scheduled - Inland Revenue will be conducting system maintenance this weekend. Xero users may experience issues connecting to IR between Saturday 17 October until Monday 19 October 2020.

Due to these changes, you will need to re-authenticate before sending information from Xero to IR.
Oct 16, 04:45 UTC

Oct 17, 2020

No incidents reported.

Oct 16, 2020

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020

Users are unable to login to WorkflowMax and Xero Practice Manager

Resolved - Our Product Team have resolved the issue that was preventing users from logging into WorkFlowMax and Xero Practice Manager.

Please let us know if you still have any issues with this, and we’ll investigate further.
Oct 8, 05:01 UTC

Identified - Our Product Team have identified and resolved the cause, but we're continuing to monitor the situation.
Oct 8, 04:53 UTC

Update - Our Product Team are doing everything they can to let you back into WorkflowMax and Xero Practice Manager. Thanks for your patience.
Oct 8, 04:26 UTC

Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Oct 8, 04:00 UTC

Update - We are continuing to investigate this issue.
Oct 8, 03:58 UTC

Investigating - We’re currently aware of an issue preventing users from logging in to WorkflowMax and Xero Practice Manager. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Oct 8, 03:56 UTC

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