Xero Status

Feb 26, 2020

No incidents reported today.

Feb 25, 2020

Users are unable to access some areas of Xero

Resolved - Our Product Team have resolved the issue that was preventing users from accessing some areas of Xero.

Please clear your browsers cookies and cache and let us know if you still have any issues with this, and we’ll investigate further.

Xero Central: https://central.xero.com/s/article/Clear-Cookies-and-Cache#Web
Feb 25, 11:19 NZDT

Identified - Our Product Team have identified the cause, and are working to restore your ability to access all areas of Xero as soon as possible.
Feb 25, 11:05 NZDT

Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Feb 25, 10:53 NZDT

Investigating - We’re currently aware of an issue preventing users from accessing some areas of Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Feb 25, 10:35 NZDT

Feb 24, 2020

Some users are having issues logging in and working in Payroll

Resolved - Our Product Team have resolved the issue that was preventing some users from logging in and working in Payroll.

Please let us know if you still have any issues with this, and we’ll investigate further.
Feb 24, 15:25 NZDT

Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Feb 24, 14:54 NZDT

Investigating - We’re currently aware of some users having issues logging in and working in Payroll. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Feb 24, 14:42 NZDT

Some users experiencing slowness and errors in Xero

Resolved - Our Product Team have resolved the issue that was preventing users from accessing Xero.

Please let us know if you still have any issues with this, and we’ll investigate further.
Feb 24, 14:31 NZDT

Identified - Our Product Team have identified the cause, and are working to restore your access to Xero as soon as possible.
Feb 24, 14:19 NZDT

Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Feb 24, 14:03 NZDT

Investigating - We’re currently aware of some users experiencing slowness and errors in Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Feb 24, 13:47 NZDT

Some of our users are experiencing issues with Invoicing and Payroll in Xero

Resolved - Our Product Team have resolved the issue that was preventing users from using Invoicing and Payroll in Xero.

Please let us know if you still have any issues with this, and we’ll investigate further.
Feb 24, 13:39 NZDT

Identified - Our Product Team have identified the cause, and are working to restore your ability to use Invoicing and Payroll as soon as possible.
Feb 24, 12:48 NZDT

Investigating - We’re currently aware that some of our users are experiencing issues with Invoicing and Payroll in Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Feb 24, 12:18 NZDT

Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020

Some users are intermittently unable to access Xero Central

Resolved - Our Product Team have resolved the issue that was preventing users from intermittently accessing Xero Central.

Please let us know if you still have any issues with this, and we’ll investigate further.
Feb 20, 23:26 NZDT

Monitoring - We believe that the issue has been resolved and our Product Team are continuing to monitor the situation. We apologise for any inconvenience this may have caused.
Feb 20, 23:03 NZDT

Update - Our Product Team are doing everything they can to let you access Xero Central. Thanks for your patience.
Feb 20, 22:39 NZDT

Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Feb 20, 22:09 NZDT

Investigating - We’re currently aware of an intermittent issue preventing some users from accessing Xero Central. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Feb 20, 21:38 NZDT

Some users are experiencing slowness and errors when using Xero

Resolved - Our Product Team have resolved the issue that was causing some users to experience slowness and errors when using Xero.

Please let us know if you still have any issues with this, and we’ll investigate further.
Feb 20, 13:39 NZDT

Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Feb 20, 13:29 NZDT

Investigating - We’re currently aware of an issue where some users are experiencing slowness and errors when using Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Feb 20, 13:09 NZDT

Some users are experiencing slowness and errors in WorkflowMax and Xero Practice Manager

Resolved - Our Product Team have resolved the issue that was causing some users slowness in WorkflowMax and Xero Practice Manager.

Please let us know if you still have any issues, and we’ll investigate further.
Feb 20, 11:50 NZDT

Update - We are continuing to investigate this issue.
Feb 20, 11:40 NZDT

Investigating - We’re currently aware of an issue where some users are experiencing slowness and errors in WorkflowMax and Xero Practice Manager. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Feb 20, 11:32 NZDT

Feb 19, 2020

No incidents reported.

Feb 18, 2020

Some users are unable to access Xero

Resolved - Our Product Team have resolved the issue that was preventing users from logging into Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.
Feb 18, 17:08 NZDT

Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Feb 18, 17:01 NZDT

Update - We are continuing to investigate this issue.
Feb 18, 16:44 NZDT

Investigating - We’re currently aware of an issue preventing access to Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Feb 18, 16:42 NZDT

Some users are unable to access Xero

Resolved - Our Product Team have resolved the issue that was preventing a small number of users from logging into Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.
Feb 18, 15:01 NZDT

Identified - Our Product Team have identified the cause, and are working to restore access for the affected users as soon as possible.
Feb 18, 14:46 NZDT

Investigating - We’re currently aware of an issue preventing users from accessing Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Feb 18, 14:35 NZDT

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

Some of our users are seeing an error page when logging into Xero

Resolved - Our Product Team have resolved the issue that was preventing a small number of users from logging into Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.
Feb 14, 18:16 NZDT

Update - Our Product Team are doing everything they can to let you back into Xero. Thanks for your patience.
Feb 14, 17:54 NZDT

Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Feb 14, 16:49 NZDT

Investigating - We’re currently aware of an issue where a small number of users are seeing an error page when logging into Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Feb 14, 16:12 NZDT

Some users are unable to access organisations in Xero.

Resolved - Our Product Team have resolved the issue that was preventing a small number of users from accessing their organisations.

If you're still having any problems, please clear your cookies and cache using the link below. Let us know if you continue to have issues, and we'll investigate further.

Xero Central: https://central.xero.com/s/article/Clear-Cookies-and-Cache#Web
Feb 14, 13:10 NZDT

Update - We’re sorry this is causing you some downtime. Some users have let us know that they've resolved this by refreshing their browser window. Thank you for your support while we fix this for you.
Feb 14, 12:30 NZDT

Update - Our Product Team are doing everything they can to let you back into MyXero. Thanks for your patience.
Feb 14, 12:06 NZDT

Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Feb 14, 11:44 NZDT

Investigating - We’re currently aware of an issue preventing some users from accessing MyXero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Feb 14, 11:26 NZDT

Missing navigation bar in Xero for some users

Resolved - This incident has been resolved.
Feb 14, 09:25 NZDT

Identified - The issue has been identified and a fix is being implemented.
Feb 14, 09:17 NZDT

Investigating - We’re currently aware that the blue navigation bar is not displaying for some users. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Feb 14, 09:00 NZDT

Feb 13, 2020

No incidents reported.

Feb 12, 2020

Some users are unable to access Xero

Resolved - Our Product Team have resolved the issue that was causing some users to experience slowness and errors within Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.
Feb 12, 03:41 NZDT

Update - Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.
Feb 12, 03:27 NZDT

Update - Our Product Team are doing everything they can to get you back online with Xero. Thanks for your patience.
Feb 12, 03:14 NZDT

Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Feb 12, 03:03 NZDT

Investigating - We’re currently aware of an issue where some users are experiencing slowness and errors within Xero.

Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Feb 12, 02:48 NZDT

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