Resolved -
Our team has resolved the issue preventing customers from accessing the manage subscription screen. We apologise for any inconvenience this has caused.
Within 24 hours we’ll update this page with a brief summary
Mar 20, 12:14 UTC
Monitoring -
Our team has implemented a fix and we are currently monitoring the results.
Status Last Reviewed: 12:00 UTC.
Mar 20, 12:00 UTC
Identified -
We have identified what is preventing customers trying to manage their subscriptions.
This is our top priority and we will update you as soon as we can.
Status Last Reviewed: 11:42 UTC.
Mar 20, 11:42 UTC
Investigating -
We are aware that some customers are receiving errors messages when trying to manage their subscriptions. Our team is investigating this with urgency.
Status Last Reviewed: 11:33 UTC.
Mar 20, 10:32 UTC
Resolved -
Our team has resolved the issue where NZ & AU customers were unable to see the "Send as E-invoice" toggle in Xero. We apologise for any inconvenience this has caused.
Within 24 hours we’ll update this page with a brief summary
Mar 20, 05:52 UTC
Investigating -
We are aware NZ & AU customers are unable to see the "Send as E-invoice" toggle in Xero. Our team is investigating this with urgency.
Status Last Reviewed: 3:39 am UTC
Mar 20, 03:39 UTC
Resolved -
This incident has been resolved.
Mar 16, 01:16 UTC
Investigating -
We are aware of an issue where there is a delay with customers sending an email within payroll. Our team is investigating this with urgency.
Status Last Reviewed: 12:47am UTC
Mar 16, 00:21 UTC
Resolved -
Customers are able to access MTD, VAT and MTD ITSA again. Our internal systems needed to be restarted and we have resolved this.
We apologise for any inconvenience this has caused.
Mar 15, 14:56 UTC
Monitoring -
Our team has implemented a fix and we are currently monitoring the results.
Status Last Reviewed: 13:24 UTC
Mar 15, 14:24 UTC
Investigating -
We are aware that some customers trying to access MTD VAT and MTD ITSA are experiencing errors. Our team is investigating this with urgency.
Resolved -
This incident has been resolved.
Mar 15, 04:23 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 15, 04:06 UTC
Identified -
We have identified what is impacting customers updating the client list in Xero HQ.
This is our top priority and we will update you as soon as we can.
Status Last Reviewed: 3:33am UTC
Mar 15, 03:33 UTC
Investigating -
We are aware of an issue where customers trying to update the client list in Xero HQ are experiencing around a 20 minute delay. Our team is investigating this with urgency.
Status Last Reviewed: 2:19am UTC
Mar 15, 02:20 UTC
Resolved -
This incident has been resolved.
Mar 9, 06:46 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 9, 06:26 UTC
Investigating -
We are aware Australian customers trying to set up STP in Payroll Settings are currently not showing SSID. Our team is investigating this with urgency.
Status Last Reviewed: 5:23 AM UTC
Mar 9, 05:23 UTC
Resolved -
This incident has been resolved.
Mar 8, 00:57 UTC
Monitoring -
Our team has implemented a fix and we are currently monitoring the results.
Status Last Reviewed: 12:04AM UTC
Mar 8, 00:04 UTC
Investigating -
We are aware some customers trying to navigate in XPM are experiencing performance issues. Our team is investigating this with urgency.
Status Last Reviewed: 11:55pm UTC
Mar 7, 23:56 UTC
Resolved -
This incident has been resolved.
Mar 7, 21:51 UTC
Investigating -
We are aware that some customers trying to access Xero are experiencing intermittent issues. Our team is investigating this with urgency.
Resolved -
This incident has been resolved.
Mar 7, 05:21 UTC
Investigating -
We are aware that some customers trying to export an invoice from WFM into Xero are experiencing an error message. Our team is investigating this with urgency.