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Xero Operational
Xero Central Operational
Partner Tools & WorkflowMax Operational
Practice Manager Operational
WorkflowMax Operational
Workpapers Operational
Xero Tax (Australia) Operational
Xero HQ Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 22, 2020

No incidents reported today.

Oct 21, 2020
Resolved - Our Product Team have resolved the issue that was preventing a small number of users from switching organisations in Xero..

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.
Oct 21, 05:22 UTC
Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Oct 21, 04:42 UTC
Investigating - We’re currently aware of an issue preventing a small number of users from switching organisations in Xero. Our Product Team is investigating this with urgency.

In the meantime, you can switch organisations from the My Xero page.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Oct 21, 04:09 UTC
Resolved - NZ Inland Revenue (IR) has advised that this issue has been resolved. You may need to re-authenticate to send information from Xero successfully.

Please let us know if you have any further issues.
Oct 21, 00:35 UTC
Update - We are continuing to monitor for any further issues.
Oct 20, 05:56 UTC
Update - NZ Inland Revenue (IR) has advised the stability of their services have improved this afternoon.

Xero will continue to monitor the performance of these connections overnight NZT.
Oct 20, 05:53 UTC
Monitoring - NZ Inland Revenue (IR) has advised that they are continuing to resolve issues with their services. We continue to monitor Xero’s connection with myIR and can see successful filings taking place.
Oct 20, 04:17 UTC
Update - NZ Inland Revenue (IR) has advised that they are continuing to resolve issues with their services. We continue to monitor Xero’s connection with myIR and can see successful filings taking place.
Oct 20, 04:00 UTC
Update - Thanks for your patience - NZ Inland Revenue (IR) is continuing to investigate this issue
Oct 20, 02:56 UTC
Update - NZ Inland Revenue (IR) is continuing to investigate this issue. We’ll update you as soon as we have more information.
Oct 20, 01:48 UTC
Update - Just to let you know that IR is still working to resolve this - we’ll update you as soon as we have more information.
Oct 20, 00:32 UTC
Investigating - NZ Inland Revenue (IR) has let us know that their myIR and Gateway Services are currently unavailable for customers.

Xero users may currently be experiencing issues connecting to IR in Xero Payroll, GST and Tax.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news from IR.
Oct 19, 23:37 UTC
Oct 20, 2020
Resolved - Our Product Team have resolved the issue that was preventing a small number of users from logging into Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.
Oct 20, 23:07 UTC
Identified - Our Product Team have identified the cause, and are working to restore access for the affected users as soon as possible.
Oct 20, 22:50 UTC
Investigating - We’re currently aware of an issue preventing users from accessing certain areas in Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Oct 20, 22:18 UTC
Resolved - This incident has been resolved.
Oct 20, 09:27 UTC
Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Oct 20, 05:18 UTC
Investigating - We’re currently aware of an issue where some users are encountering a blank screen in Xero Central. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Oct 20, 04:13 UTC
Oct 19, 2020
Resolved - NZ Inland Revenue (IR) has advised that this issue has since been resolved.

Due to IR’s changes, you will need to re-authenticate to send information from Xero successfully.
Oct 19, 05:04 UTC
Monitoring - NZ Inland Revenue (IR) has advised that they are continuing to resolve issues with their services. We continue to monitor Xero’s connection with myIR and can see successful filings taking place.

Due to IR’s changes, you will need to re-authenticate to send information from Xero successfully.
Oct 19, 02:09 UTC
Update - Just to let you know that IR is still working to resolve this - we’ll update you as soon as we have more information.
Oct 18, 23:57 UTC
Investigating - NZ Inland Revenue (IR) has let us know that their myIR and Gateway Services are currently unavailable for customers.

Xero users may currently be experiencing issues connecting to IR in Xero Payroll, GST and Tax.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news from IR.
Oct 18, 22:47 UTC
Oct 18, 2020
Completed - The scheduled maintenance has been completed.
Oct 18, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 11:02 UTC
Scheduled - Inland Revenue will be conducting system maintenance this weekend. Xero users may experience issues connecting to IR between Saturday 17 October until Monday 19 October 2020.

Due to these changes, you will need to re-authenticate before sending information from Xero to IR.
Oct 16, 04:45 UTC
Oct 17, 2020

No incidents reported.

Oct 16, 2020
Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020
Resolved - Our Product Team have resolved the issue that was preventing users from logging into WorkFlowMax and Xero Practice Manager.

Please let us know if you still have any issues with this, and we’ll investigate further.
Oct 8, 05:01 UTC
Identified - Our Product Team have identified and resolved the cause, but we're continuing to monitor the situation.
Oct 8, 04:53 UTC
Update - Our Product Team are doing everything they can to let you back into WorkflowMax and Xero Practice Manager. Thanks for your patience.
Oct 8, 04:26 UTC
Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Oct 8, 04:00 UTC
Update - We are continuing to investigate this issue.
Oct 8, 03:58 UTC
Investigating - We’re currently aware of an issue preventing users from logging in to WorkflowMax and Xero Practice Manager. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Oct 8, 03:56 UTC