Xero Status

All Systems Operational

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Xero Platform and Settings Operational

Core Xero Products Operational

Expenses Operational

Invoicing, Bills & Quotes Operational

Bank Reconciliation Operational

Reporting Operational

Inventory Operational

Projects Operational

Fixed Assets Operational

Contacts Operational

Files Operational

America - Regional Products Operational

Tax Reporting - Sales Tax & 1099 Operational

Asia - Regional Products Operational

Tax Reporting - Singapore GST Operational

Australia - Regional Products Operational

Tax Reporting - BAS, TPAR Operational

AU Payroll Operational

Canada - Regional Products Operational

Tax Reporting - Canadian GST & HST Operational

New Zealand - Regional Products Operational

Tax Reporting - NZ GST Operational

NZ Payroll Operational

South Africa - Regional Products Operational

Tax Reporting - SA VAT Operational

United Kingdom - Regional Products Operational

Tax Reporting - UK VAT & MTD Operational

UK Payroll Operational

Xero Mobile Apps Operational

Xero Accounting Mobile App Operational

Xero Expenses App Operational

Xero Projects App Operational

Xero Me Operational

Xero Verify Operational

Xero Partner Products & Tools Operational

Workpapers Operational

Xero Practice Manager (XPM) Operational

Xero HQ Operational

Xero Tax (AU) Operational

Xero Tax (NZ) Operational

Xero Tax (UK) Operational

Xero Go Operational

Xero Central Operational

Hubdoc Operational

WorkflowMax Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 1, 2023

Global: Emails sent from Xero are currently delayed

Resolved - Our team has resolved the issue that was causing emails sent from Xero to be delayed. We apologise for any inconvenience this has caused.

Within 24 hours we’ll update this page with a brief summary
Feb 1, 04:47 UTC

Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 4:34am UTC
Feb 1, 04:35 UTC

Identified - We have identified what is causing delays in emails being sent from Xero

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 4:26am UTC
Feb 1, 04:27 UTC

Investigating - We are aware customers trying to send emails from Xero are currently experiencing a delay in receiving emails. This includes the multi-factor authentication (MFA) verification code sent to your backup email address when you login.

Our team is investigating this with urgency.

Status Last Reviewed: 4:14am UTC
Feb 1, 04:17 UTC

Online Invoicing - Users unable to pay online invoices via PayPal

Resolved - Our team has resolved the issue impacting customers ability to pay online invoices via PayPal. We apologise for any inconvenience this has caused.

Within 24 hours we’ll update this page with a brief summary
Feb 1, 00:03 UTC

Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 11.35pm UTC
Jan 31, 23:35 UTC

Investigating - Services continue to be impacted following the attempted fix.
Our team are continuing to identify what is causing customers to be unable to pay online invoices via PayPal. This is our teams main priority and we are working on this with urgency.

Status Last Reviewed: 10.47pm UTC
Jan 31, 22:47 UTC

Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 10.20pm UTC
Jan 31, 22:20 UTC

Investigating - We are aware customers are unable to pay online invoices via PayPal. Our team is investigating this with urgency.
All other payments methods are available.

Status Last Reviewed: 9.40pm UTC
Jan 31, 21:42 UTC

Jan 31, 2023

Jan 30, 2023

Global: Xero Central - Users currently unable to search

Resolved - Our team has resolved the issue impacting customers ability to search in Xero Central. This was due to a prior release which was resolved by rolling back the change.

We apologise for any inconvenience this has caused.
Jan 30, 23:24 UTC

Monitoring - Our team has implemented a fix and we are currently monitoring the results.
Jan 30, 23:05 UTC

Identified - We have identified what is impacting customers ability to search in Xero Central.

This is our top priority and we will update you as soon as we can.
Jan 30, 22:50 UTC

Investigating - We are aware customers trying to search in Xero Central are currently experiencing a "No results" message for valid searches. Our team is investigating this with urgency.

Status Last Reviewed: 11:24pm UTC
Jan 30, 22:32 UTC

Jan 29, 2023

Global: Xero HQ, Xero Tax and XPM - Customers experiencing intermittent issues

Resolved - Our team has resolved the issue impacting customers from accessing XPM, Xero HQ and Xero Tax. We apologise for any inconvenience this has caused.

Within 24 hours we’ll update this page with a brief summary.
Jan 29, 03:24 UTC

Monitoring - Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 2.50am UTC
Jan 29, 02:50 UTC

Identified - We have identified what is causing the issue where customers trying to access XPM, Xero HQ and Xero Tax are experiencing intermittent error messages.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 2:35 AM UTC
Jan 28, 21:49 UTC

Update - We are still working on this issue and getting these back online.

Status Last Reviewed:9:42 PM UTC
Jan 28, 15:39 UTC

Update - We are continuing to investigate this issue.

Status Last Reviewed:3:26 PM UTC
Jan 28, 15:27 UTC

Investigating - We are aware of an issue where customers trying to access XPM, Xero HQ and Xero Tax are experiencing intermittent error messages. Our team is investigating this with urgency.

Status Last Reviewed:3:26 PM UTC
Jan 28, 15:11 UTC

Jan 28, 2023

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

Global: Xero HQ - customers unable to access the Overview page

Resolved - Our team has resolved the issue impacting customers trying to access the Overview page in Xero HQ. This was caused by the Practice Overview page becoming unstable, causing degraded performance when customers tried to load the page. The system self detected the instability and restarted the service to resolve impact to customers.

We apologise for any inconvenience this has caused.
Jan 25, 03:25 UTC

Monitoring - Our team has implemented a fix and we are currently monitoring the results.
Jan 25, 03:24 UTC

Investigating - We are aware customers trying to access the Overview page in Xero HQ are experiencing issues loading the page. Our team is investigating this with urgency.

Status Last Reviewed: 3:25am UTC
Jan 25, 02:59 UTC

Global: Invoices - Some customers unable to access the Invoices tab in Xero

Resolved - Our team has resolved the issue impacting some customers access to the Invoices tab. This was due to an underlying database issue which caused the service to break, resulting in an error when accessing the Invoices tab. A reset of the problem database component resolved the problem.

We apologise for any inconvenience this has caused.
Jan 25, 01:28 UTC

Monitoring - Our team has implemented a fix and we are currently monitoring the results.
Jan 25, 01:14 UTC

Investigating - We are aware of an issue where some customers are unable to access the Invoices tab in Xero. Our team is investigating this with urgency.

Status Last Reviewed: 1:29am UTC
Jan 25, 01:01 UTC

Jan 24, 2023

Global: Bills - Some customers unable to access the Bills tab in Xero

Resolved - Our team has resolved the issue where some customers were unable to access the Bills tab in Xero.. We apologise for any inconvenience this has caused.

A product release caused these features to become unavailable. We've rolled back the relase and services are back to normal.
Jan 24, 18:19 UTC

Investigating - We are aware of an issue where some customers are unable to access the Bills tab in Xero. Our team is investigating this with urgency.

Status Last Reviewed: 5:02 PM UTC
Jan 24, 17:03 UTC

Jan 23, 2023

Customers unable to navigate to the Conversion balances screen in Xero

Resolved - Our team has resolved the issue where the Conversion balances option was missing in the advanced accounting menu. We apologise for any inconvenience this has caused.

A product release caused these features to become unavailable. We've rolled back the relase and services are back to normal.
Jan 23, 03:09 UTC

Investigating - We're currently aware of an issue where the Conversion balances option is missing when clicking into Accounting and selecting Advanced.

In the meantime, you can access the Conversion balances screen by copying and pasting the below URL into your web browser.

https://go.xero.com/Setup/Welcome/editconversionbalances.aspx

Apologies for the inconvenience caused.

Status Last Reviewed: 2:32 AM UTC
Jan 23, 02:05 UTC

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

XPM Degraded Performance

Resolved - Customers are now able to access XPM without experiencing slow performance. We have resolved the problem which was related to network stability issues and required the system to be reconfigured so it remained stable during high traffic periods.

We apologise for any inconvenience this has caused.
Jan 18, 23:00 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 18, 22:36 UTC

Identified - The issue has been identified and a fix is being implemented.
Jan 18, 22:27 UTC

Investigating - We are aware customers accessing XPM may currently be experiencing slowness and degraded performance. Our team is investigating this with urgency.

Status Last Reviewed: 10:36pm UTC
Jan 18, 21:59 UTC