All Systems Operational

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Visit support.xero.com to get in touch.

If you can't login to Xero, let us know.

Xero   Operational
Partner Tools & WorkflowMax Operational
Practice Manager and WorkflowMax   Operational
Workpapers   Operational
Xero Tax (Australia)   Operational
Xero HQ   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 21, 2018

No incidents reported today.

Sep 20, 2018

No incidents reported.

Sep 19, 2018
Resolved - Our Product Team have resolved the issue that was preventing users from logging in to WorkflowMax.

Please let us know if you still have any issues with this, and we’ll investigate further.
Sep 19, 06:21 NZST
Update - We are continuing to work on a fix for this issue.
Sep 19, 06:20 NZST
Update - We're currently working to get WorkflowMax back up for everyone. Thanks for your continued patience.
Sep 19, 06:12 NZST
Identified - Our Product Team have identified the cause, and are working to restore your ability to log in to WorkflowMax as soon as possible.

We'll update you here as we work to get this resolved.
Sep 19, 05:56 NZST
Investigating - We’re currently aware of an issue preventing users from logging into WorkflowMax. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Sep 19, 05:35 NZST
Sep 18, 2018
Resolved - Our Product Team have resolved the issue that was preventing some users from accessing WorkflowMax, Xero Practice Manager and Xero Tax.

Please let us know if you still have any issues with this, and we’ll investigate further.
Sep 18, 11:44 NZST
Identified - Our Product Team have identified the cause, and are working to restore access for the affected users as soon as possible.
Sep 18, 11:21 NZST
Update - Our Product Team are doing everything they can to get you back online with WorkflowMax, Xero Practice Manager and Xero Tax. Thanks for your patience.
Sep 18, 10:58 NZST
Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Sep 18, 10:35 NZST
Update - We’re currently aware of an issue preventing some users from accessing WorkflowMax and Xero Tax. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Sep 18, 10:20 NZST
Investigating - We are currently investigating this issue.
Sep 18, 10:17 NZST
Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018
Resolved - We are happy to confirm that the Xero site technical issues have been resolved. We'd like to thank you for your patience as we worked through fixing this issue. Again - apologies from the Xero team for any inconvenience.
Sep 13, 00:35 NZST
Update - Our teams are continuing to investigate the cause of the technical issue that is impacting customers trying to connect with the Xero site. We will continue to update you with the status and we are sorry for the impact this is causing everyone.
Sep 13, 00:14 NZST
Update - The Xero site is still experiencing technical issues. We apologise for any difficulties this is causing our community. Our teams are 'all in' to find a solution to get everyone back on the Xero site. Sincere thanks for your understanding.
Sep 12, 23:03 NZST
Update - The Xero team realises that this intermittent technical problem is causing frustration for our customers. Our teams are all working hard on solving this for you. Be assured that it is in no way related to your data security.
Sep 12, 22:45 NZST
Update - Valued Xero community - we understand that not being able to access the Xero site is trying for everyone. We want the site up and running for everyone...so we are looking at every option possible to get you access to Xero as soon as possible.
Sep 12, 22:04 NZST
Update - We apologise to our valued community for this disruption in accessing Xero. Be assured we have our teams working on this as an absolute priority to get this resolved. Again, we understand this is frustrating, and thank you again for your understanding.
Sep 12, 21:28 NZST
Update - We continue to apologise for this disruption in accessing Xero. We understand this is very frustrating and we appreciate your understanding as we work towards a solution. Thank you again for your patience.
Sep 12, 20:58 NZST
Update - We have our teams focussed on this as a priority. Again - apologies we're doing everything we can to get you back online and using Xero. We'll provide another update in 30 minutes. Thank you for your patience.
Sep 12, 20:17 NZST
Update - We sincerely apologise for this outage, and understand this is very frustrating. We're doing everything we can to get you back online and back to Xero and we'll provide another update in 30 minutes.
Sep 12, 19:48 NZST
Update - We’re currently experiencing an interruption to service for a portion of our normal traffic. We’re sorry this is causing you downtime, and thank you for your support while we fix this for you.
Sep 12, 18:54 NZST
Update - We’re closer to getting you back on Xero, sorry for the disruption this is causing you.
Sep 12, 18:31 NZST
Update - We're currently working to get everyone back up and running. Thanks for your continued patience.
Sep 12, 18:04 NZST
Identified - Our Product Team have identified the cause, and are working to restore your access to Xero as soon as possible.
Sep 12, 17:53 NZST
Update - Our Product Team are doing everything they can to get you back online with Xero. Thanks for your patience.
Sep 12, 17:43 NZST
Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Sep 12, 17:33 NZST
Update - We’re currently aware of an issue preventing access to Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Sep 12, 17:23 NZST
Investigating - We are currently investigating this issue.
Sep 12, 17:21 NZST
Sep 12, 2018
Resolved - Our Product Team have resolved the issue that was causing some users to experience slowness and errors in Xero.

Please let us know if you still have any issues with this, and we’ll investigate further.
Sep 12, 15:58 NZST
Update - We're currently working to get affected users back up and running.
Thanks for your continued patience.
Sep 12, 15:43 NZST
Identified - Our Product Team have identified the cause, and are working to restore your ability to use Xero as soon as possible.
Sep 12, 15:26 NZST
Update - Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Sep 12, 15:09 NZST
Investigating - We’re currently aware of an issue where some users are experiencing slowness and errors in Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Sep 12, 14:55 NZST
Sep 11, 2018

No incidents reported.

Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018
Resolved - Our Product Team have resolved the issue that was preventing a small number of users from logging into Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.
Sep 7, 04:12 NZST
Update - We’re closer to getting the affected users back on Xero, sorry for the disruption this is causing you.
Sep 7, 04:05 NZST
Identified - We're currently working to get the affected users back up and running. Thanks for your continued patience.
Sep 7, 03:55 NZST
Investigating - We are currently investigating this issue.
Sep 7, 03:46 NZST