Global: Reporting - some customers may be experiencing issues running reports

Incident Report for Xero

Resolved

Our team has resolved the issue impacting some customers trying to load reports in Xero. We apologise for any inconvenience this has caused.

A product release caused Reports to become temporarily unavailable for some users.
Posted Aug 12, 2025 - 05:18 UTC

Identified

We have identified what is impacting some customers trying to load Reports in Xero.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 4:38am UTC
Posted Aug 12, 2025 - 04:12 UTC

Investigating

We are aware that some customers trying to load reports in Xero are experiencing an error mesage. Our team is investigating this with urgency.

Status Last Reviewed: 4:03am UTC
Posted Aug 12, 2025 - 04:04 UTC
This incident affected: Core Xero Products (Reporting).