Users are unable to run the trial balance report in Xero

Incident Report for Xero

Resolved

This incident has been resolved.

Posted Sep 27, 2021 - 02:50 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 27, 2021 - 02:06 UTC

Update

We’re closer to sorting this out, sorry for the disruption this is causing you.

Posted Sep 27, 2021 - 01:52 UTC

Identified

Our Product Team have identified the cause, and are working to restore your ability to run the Trial Balance report as soon as possible.

Posted Sep 27, 2021 - 01:18 UTC

Investigating

We are currently investigating an issue with the Trial Balance report. Apologies for any inconvenience caused.

Posted Sep 27, 2021 - 01:17 UTC

This incident affected: Xero Platform and Settings.