Users are receiving errors in new reports

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing some users from accessing new reports.

Please let us know if you still have any issues with this, and we’ll investigate further.

Posted May 02, 2018 - 02:32 UTC

Update

We’re closer to sorting this out, sorry for the disruption this is causing you.

Posted May 02, 2018 - 02:27 UTC

Update

We're currently working to get the new reports back up for everyone.
Thanks for your continued patience.

Posted May 02, 2018 - 02:17 UTC

Identified

Our Product Team have identified the cause, and are working to restore your ability to access new reports as soon as possible.

Posted May 02, 2018 - 02:04 UTC

Investigating

We’re currently aware of an issue preventing users from accessing new reports. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted May 02, 2018 - 01:49 UTC