Our Product Team have resolved the issues with accessing tax reports and preventing users from starting a new organisation.
Please let us know if you still have any issues with this, and we’ll investigate further.
Posted Jul 24, 2019 - 21:22 UTC
Identified
Our Product Team have identified the cause, and are working to resolve the errors in tax reporting and when creating a new organisation.
Posted Jul 24, 2019 - 21:06 UTC
Update
Our Product Team are doing everything they can to resolve the issues. Thanks for your patience.
Posted Jul 24, 2019 - 20:44 UTC
Update
Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Posted Jul 24, 2019 - 20:24 UTC
Investigating
We’re currently aware of an issue preventing some users from accessing tax reports and are receiving errors when creating a new organisation. Our Product Team is investigating this with urgency.
Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Posted Jul 24, 2019 - 20:08 UTC
This incident affected: Xero Platform and Settings.