Performance issues when working in Xero Payroll

Incident Report for Xero

Resolved

Our Product Team have resolved the performance issues that were affecting Payroll.

Please let us know if you still have any issues with this, and we’ll investigate further.

Posted Jun 25, 2018 - 06:44 UTC

Update

We're getting closer to resolving the performance issue with Payroll. We'll keep you updated here.

Posted Jun 25, 2018 - 06:06 UTC

Investigating

Our Product Team are doing everything they can to resolve this issue. Thanks for your patience.

Posted Jun 25, 2018 - 04:50 UTC

Identified

Our Product Team have identified the cause, and are working to restore the performance in Payroll at Xero as soon as possible.

Posted Jun 25, 2018 - 04:20 UTC

Update

Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.

Posted Jun 25, 2018 - 03:55 UTC

Update

Our Product Team are doing everything they can to resolve the performance issue with Payroll in Xero. Thanks for your patience.

Posted Jun 25, 2018 - 03:24 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted Jun 25, 2018 - 02:52 UTC

Update

We’re currently aware of performance issues affecting Payroll in Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Jun 25, 2018 - 02:23 UTC

Investigating

We are currently investigating this issue.

Posted Jun 25, 2018 - 02:20 UTC

This incident affected: Xero Platform and Settings.