Some users are unable to access Xero

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was causing performance issues in Xero.

Please let us know if you still have any issues with Xero, and we’ll investigate further.

Posted Jan 14, 2019 - 22:54 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jan 14, 2019 - 22:48 UTC

Identified

Our Product Team have identified the cause, and are working to restore performance for the affected users as soon as possible.

Posted Jan 14, 2019 - 22:40 UTC

Update

We’re currently aware of an issue preventing a small number of users from logging into Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Jan 14, 2019 - 22:29 UTC

Investigating

We are currently investigating this issue.

Posted Jan 14, 2019 - 22:25 UTC

This incident affected: Xero Platform and Settings.