Some users are unable to access Xero

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing a small number of users from logging into Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.

Posted Aug 04, 2017 - 00:53 UTC

Identified

We’re closer to getting the affected users back on Xero, sorry for the disruption this is causing you.

Posted Aug 03, 2017 - 23:56 UTC

Investigating

We’re sorry this is causing you some downtime. We very rarely have extended outages like this. Thank you for your support while we fix this for you.

Posted Aug 03, 2017 - 23:41 UTC

Identified

Our Product Team have identified the cause, and are working to restore access for the affected users as soon as possible.

Posted Aug 03, 2017 - 23:24 UTC

Update

Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.

Posted Aug 03, 2017 - 23:20 UTC

Update

Our Product Team are doing everything they can to get you back online with Xero. Thanks for your patience.

Posted Aug 03, 2017 - 22:49 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted Aug 03, 2017 - 22:34 UTC

Investigating

We’re currently aware of an issue preventing a small number of users from logging into Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Aug 03, 2017 - 22:19 UTC