Our team has resolved the issue impacting Australia customers trying to access tax returns in Practice Tools. We apologise for any inconvenience this has caused.
A product release caused tax returns to become unavailable. We learn from every incident and put measures in place to prevent issues from happening again.
Posted Apr 14, 2026 - 23:45 UTC
Monitoring
Our team has implemented a fix and we are currently monitoring the results.
Posted Apr 14, 2026 - 23:37 UTC
Identified
We have identified what is impacting AU customers trying to access tax returns in Practice Tools.
Posted Apr 14, 2026 - 23:24 UTC
Investigating
We are aware AU customers trying to tax returns in Practice Tools are experiencing an issue. Our team is investigating this with urgency.