Global: Workpapers - customers unable to access

Incident Report for Xero

Resolved

Our team has resolved the issue preventing customers trying to access Workpapers. We apologise for any inconvenience this has caused.

A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.
Posted Aug 31, 2023 - 04:58 UTC

Identified

We have identified what is preventing customers trying to access Workpapers.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 3:14am UTC
Posted Aug 31, 2023 - 03:14 UTC

Investigating

We are aware customers trying to access Workpapers are currently experiencing issues. Our team is investigating this with urgency.

Status Last Reviewed: 2:48am UTC
Posted Aug 31, 2023 - 02:49 UTC
This incident affected: Xero Partner Products & Tools (Workpapers).