Our team has resolved the issue impacting users trying to send or sign documents via Adobe eSign.
This was caused by an issue with a third party Adobe integration. A fix has been released to resolve customer impact. We apologise for any inconvenience this has caused.
Posted Jan 15, 2025 - 04:32 UTC
Monitoring
Adobe has implemented a fix and we are currently monitoring the results.
Status Last Reviewed: 4.04am UTC
Posted Jan 15, 2025 - 04:04 UTC
Investigating
We are aware some customers trying to send or sign documents in Xero HQ are experiencing errors. We are working with Adobe to resolve this issue as soon as possible.
Status Last Reviewed: 3.32 am UTC
Posted Jan 15, 2025 - 03:33 UTC
This incident affected: Xero Partner Products & Tools (Xero HQ).