03/07/2021: Some users are experiencing error messages when logging into Xero

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing a small number of users from logging into Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.

Posted Jul 04, 2021 - 07:04 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 04, 2021 - 06:32 UTC

Update

Our teams are working to investigate and solve this and we will keep you updated as soon as we know more.

Posted Jul 04, 2021 - 05:51 UTC

Update

We’re continuing to investigate this and understand your frustration. Thank you for your patience.

Posted Jul 04, 2021 - 00:07 UTC

Update

Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.

Posted Jul 03, 2021 - 21:16 UTC

Update

Our Product Team are doing everything they can to get you back online with Xero. Thanks for your patience.

Posted Jul 03, 2021 - 19:55 UTC

Update

Our teams are working to investigate and solve this and we will keep you updated as soon as we know more.

Posted Jul 03, 2021 - 18:30 UTC

Investigating

We’re currently aware of an issue preventing some users from accessing features within Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Jul 03, 2021 - 17:31 UTC

This incident affected: Xero Platform and Settings.