Our team has resolved the issue impacting customers ability to use the change organisation search function. This was caused by a recent change to this service and was reverted to resolve the impact to customers. We apologise for any inconvenience this has caused.
Posted Aug 16, 2023 - 23:36 UTC
Monitoring
Our team has implemented a fix and we are currently monitoring the results.
Status Last Reviewed: 11:17pm UTC
Posted Aug 16, 2023 - 23:19 UTC
Identified
We have identified what is preventing customers from using the change organisation search function.
This is our top priority and we will update you as soon as we can.
Status Last Reviewed: 10:54pm UTC
Posted Aug 16, 2023 - 22:55 UTC
Investigating
We are aware customers are experiencing issues when using the change organisation search function. Our team is investigating this with urgency.
Status Last Reviewed: 10:30pm UTC
Posted Aug 16, 2023 - 22:30 UTC
This incident affected: Xero Platform and Settings.