MTD VAT is unavailable for some users

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing users from accessing MTD VAT.

Please let us know if you still have any issues with this, and we’ll investigate further.

Posted May 16, 2021 - 04:40 UTC

Identified

Our Product Team have identified the cause, and are working to restore your ability to access MTD VAT as soon as possible.

Posted May 16, 2021 - 04:24 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted May 16, 2021 - 03:30 UTC

Investigating

We’re currently aware of an issue preventing users from accessing MTD VAT. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted May 16, 2021 - 02:27 UTC

This incident affected: Xero Platform and Settings.