Some users are unable to access Xero

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing a small number of users from accessing reporting in Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.

Posted May 08, 2020 - 16:21 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 08, 2020 - 16:07 UTC

Investigating

We’re currently aware of an issue preventing some users from accessing reporting. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted May 08, 2020 - 15:48 UTC

This incident affected: Xero Platform and Settings.