Some users are experiencing slowness and errors when using Payroll in Xero

Incident Report for Xero

Resolved

Our Product Team have resolved the issue with Payroll. Please let us know if you still have any issues with this, and we’ll investigate further.

Posted Oct 16, 2018 - 06:34 UTC

Update

We’re closer to sorting this out, sorry for the disruption this is causing you.

Posted Oct 16, 2018 - 05:48 UTC

Identified

Our Product Team have identified the cause, and are working to restore performance for the affected users as soon as possible.

Posted Oct 16, 2018 - 05:34 UTC

Update

Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.

Posted Oct 16, 2018 - 05:23 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted Oct 16, 2018 - 05:07 UTC

Update

We’re currently aware of an issue causing slowness and errors when using Payroll in Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Oct 16, 2018 - 05:02 UTC

Investigating

We are currently investigating this issue.

Posted Oct 16, 2018 - 04:54 UTC

This incident affected: Xero Platform and Settings.