Global: Invoicing - Some customers are receiving errors when trying to send emails

Incident Report for Xero

Resolved

Our team has resolved the issue causing customers to receive errors when trying to send invoices via email. We apologise for any inconvenience this has caused.

This was caused by a product release which we have rolled back.
Posted Mar 04, 2025 - 01:22 UTC

Monitoring

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 1.16am UTC
Posted Mar 04, 2025 - 01:17 UTC

Investigating

We are aware some customers are receiving errors when trying to send invoices via email. Our team is investigating this with urgency.

Status Last Reviewed: 1.06am UTC
Posted Mar 04, 2025 - 01:06 UTC
This incident affected: Core Xero Products (Invoicing, Bills & Quotes).