Some users are unable to access Xero
Incident Report for Xero
Resolved
Our Product Team have resolved the issue that was preventing a small number of users from logging into Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.
Posted 3 months ago. Jul 15, 2019 - 22:36 NZST
Update
Our team is working hard to resolve the issue. We’re really sorry for the inconvenience this has caused - we appreciate your support.
Posted 3 months ago. Jul 15, 2019 - 22:14 NZST
Update
We’re sorry we’re experiencing some downtime. It’s rare that it’s an extended period like this and our teams are working on a fix. Thanks for your continued support.
Posted 3 months ago. Jul 15, 2019 - 21:57 NZST
Update
We’re sorry this is causing you some downtime. We very rarely have extended outages like this. Thank you for your support while we fix this for you.
Posted 3 months ago. Jul 15, 2019 - 21:40 NZST
Update
We’re closer to getting the affected users back on Xero, sorry for the disruption this is causing you.
Posted 3 months ago. Jul 15, 2019 - 21:30 NZST
Update
We're currently working to get the affected users back up and running. Thanks for your continued patience.
Posted 3 months ago. Jul 15, 2019 - 21:19 NZST
Identified
Our Product Team have identified the cause, and are working to restore access for the affected users as soon as possible.
Posted 3 months ago. Jul 15, 2019 - 21:09 NZST
Update
We’re sorry this is causing you some downtime. Thank you for your support while we fix this for you.
Posted 3 months ago. Jul 15, 2019 - 20:57 NZST
Update
Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.
Posted 3 months ago. Jul 15, 2019 - 20:46 NZST
Update
Our Product Team are doing everything they can to get users back into Xero. Thanks for your patience.
Posted 3 months ago. Jul 15, 2019 - 20:36 NZST
Update
Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Posted 3 months ago. Jul 15, 2019 - 20:26 NZST
Investigating
We’re currently aware of an issue preventing a small number of users from logging into Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Posted 3 months ago. Jul 15, 2019 - 20:16 NZST
This incident affected: Xero.