Some users are unable to access Reports and Payroll in Xero

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing users from accessing Reports and Payroll in Xero.

Please let us know if you still have any issues with this, and we’ll investigate further.

Posted Nov 07, 2018 - 02:53 UTC

Update

We’re sorry this is causing you some downtime. Thank you for your support while we fix this for you.

Posted Nov 07, 2018 - 02:44 UTC

Update

We're currently working to get Reports and Payroll back up for everyone.
Thanks for your continued patience.

Posted Nov 07, 2018 - 02:33 UTC

Identified

Our Product Team have identified the cause, and are working to restore your ability to access Reports and Payroll as soon as possible.

Posted Nov 07, 2018 - 02:22 UTC

Update

Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.

Posted Nov 07, 2018 - 02:13 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted Nov 07, 2018 - 02:00 UTC

Update

We’re currently aware of an issue preventing users from accessing Reports and Payroll in Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Nov 07, 2018 - 01:50 UTC

Investigating

We are currently investigating this issue.

Posted Nov 07, 2018 - 01:48 UTC

This incident affected: Xero Platform and Settings.