Our Product Team have resolved the issue that was preventing a small number of users from logging into Xero.
We experienced a hardware issue with our infrastructure provider, which has been investigated and is now stable. We're in the process of provisioning larger hardware instances to further improve the performance of Xero.
Please let us know if you still have any issues accessing Xero, and we’ll investigate further.
Posted Nov 25, 2016 - 01:36 UTC
Update
We’re closer to getting the affected users back on Xero, sorry for the disruption this is causing you.
Posted Nov 25, 2016 - 01:15 UTC
Identified
Our Product Team have identified the cause, and are working to restore access for the affected users as soon as possible.
Posted Nov 25, 2016 - 01:04 UTC
Update
Our Product Team are doing everything they can to keep you online. Thanks for your patience.
Posted Nov 25, 2016 - 00:56 UTC
Update
Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Posted Nov 25, 2016 - 00:44 UTC
Investigating
We're currently aware that some users are having temporary issues logging in and working in Xero.
Our Product team are investigating this with urgency, and we'll update you as soon as we have any news.
Apologies for the inconvenience this is causing you - please attempt to log back into Xero if you are logged out.