Users are unable to access Xero

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing users from accessing Xero, WorkflowMax, and Workpapers

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.

Posted Jul 13, 2017 - 08:57 UTC

Update

Our Product Team are still working to get you back online with Xero. Thanks for your patience.

Posted Jul 13, 2017 - 08:48 UTC

Update

We’re sorry this is causing you some downtime. We very rarely have extended outages like this. Thank you for your support while we fix this for you.

Posted Jul 13, 2017 - 08:39 UTC

Update

Our Product Team are doing everything they can to get you back online with Xero. Thanks for your patience.

Posted Jul 13, 2017 - 08:29 UTC

Identified

Our Product Team have identified the cause, and are working to restore your access as soon as possible.

Posted Jul 13, 2017 - 08:19 UTC

Update

Our Product Team are doing everything they can to get you back online with Xero. Thanks for your patience.

Posted Jul 13, 2017 - 08:11 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted Jul 13, 2017 - 08:03 UTC

Investigating

We’re currently aware of an issue preventing access to Xero, WorkflowMax, and Workpapers. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Jul 13, 2017 - 07:50 UTC