Let us know how you go with these steps and whether you need further assistance.
Posted Nov 09, 2017 - 03:46 UTC
Identified
We've identified the cause of the issue and are working to restore your access or functionality in WorkflowMax, Xero Practice Manager or Xero Tax.
We'll post again here once we have any further updates for you.
Posted Nov 09, 2017 - 03:25 UTC
Update
We're still working on this with the highest priority. We're doing everything we can to get you back up and running.
Posted Nov 09, 2017 - 02:55 UTC
Update
Fixing this issue is our top priority. We appreciate the impact this is having for our customers and thank you for your support.
Posted Nov 09, 2017 - 02:16 UTC
Update
We've had reports that this is affecting Xero Tax too. Our Product Team are continuing to investigate. We apologise for any inconvenience caused by this.
Posted Nov 09, 2017 - 01:44 UTC
Update
Our Product Team are still investigating the cause of the issue. We'll let you know once we have any more news.
Posted Nov 09, 2017 - 01:27 UTC
Investigating
We're currently aware of an issue which means that some users are unable to log into or access certain areas of WorkflowMax or Xero Practice Manager. Users affected will receive a 503 run time or sorry something went wrong message.
Our Product Team are investigating this and we'll post any further updates here.