Global: Xero - Some customers are unable to raise support cases

Incident Report for Xero

Resolved

Our team has resolved the issue impacting customers trying to raise Xero Support cases. We apologise for any inconvenience this has caused.

A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.

Posted Nov 21, 2023 - 23:38 UTC

Update

We are continuing to investigate this issue.

Posted Nov 21, 2023 - 23:20 UTC

Investigating

We are aware customers trying to raise support cases in Xero are experiencing issues. Our team is investigating this with urgency.

Status Last Reviewed: 11:19pm UTC

Posted Nov 21, 2023 - 21:56 UTC

This incident affected: Xero Platform and Settings.