AU: Payroll - Customers are unable to submit superannuation payments

Incident Report for Xero

Resolved

Our team has resolved the issue preventing AU customers trying to submit superannuation payments in AU Payroll.

A product release caused superannuation payments to become unavailable. We apologise for any inconvenience this has caused.

Posted May 13, 2025 - 06:51 UTC

Identified

We have identified what is preventing AU customers trying to submit superannuation payments in AU Payroll.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 6:42am UTC

Posted May 13, 2025 - 05:53 UTC

This incident affected: Australia - Regional Products (AU Payroll).