Our Product Team have resolved the issue that was preventing some users from accessing Xero Practice Manager, WorkflowMax & Xero Tax.
Please let us know if you still have any issues with this, and we’ll investigate further.
Posted Oct 28, 2019 - 07:27 UTC
Identified
We’re closer to sorting this out, sorry for the disruption this is causing you.
Posted Oct 28, 2019 - 06:50 UTC
Investigating
Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.
Posted Oct 28, 2019 - 06:23 UTC
Identified
Our Product Team have identified the cause, and are working to resolve the issue as soon as possible.
Posted Oct 28, 2019 - 05:55 UTC
Update
Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Posted Oct 28, 2019 - 05:45 UTC
Investigating
We’re currently aware that some users are experiencing errors with Xero Practice Manager, WorkflowMax & Xero Tax . Our Product Team is investigating this with urgency.
Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Posted Oct 28, 2019 - 05:31 UTC
This incident affected: Xero Platform and Settings, Xero Central and Xero Partner Products & Tools (Workpapers, Xero Practice Manager (XPM), Xero HQ, Xero Tax (AU)).