Global: Xero- some customers may be experiencing slowness in Xero

Incident Report for Xero

Resolved

Our team has resolved the issue impacting our customers experiencing slowness in Xero. We apologise for any inconvenience this has caused.

Our technical team identified this was caused by poor network connectivity and we've made changes to restore service.

Posted May 19, 2025 - 01:13 UTC

Monitoring

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 12:25am UTC

Posted May 19, 2025 - 00:25 UTC

Identified

We have identified what is impacting our customers who are experiencing slowness in Xero.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: <12:19am UTC

Posted May 19, 2025 - 00:19 UTC

Investigating

We are aware some customers may be experiencing some slowness across Xero. Our team is investigating this with urgency.

Status Last Reviewed: 11:50pm UTC

Posted May 18, 2025 - 23:50 UTC

This incident affected: Xero Platform and Settings.