Some users are unable to export published reports to PDF

Incident Report for Xero

Resolved

This incident has been resolved.
Posted Aug 02, 2021 - 22:37 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 02, 2021 - 21:56 UTC

Update

Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.
Posted Aug 02, 2021 - 21:05 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Posted Aug 02, 2021 - 20:24 UTC

Investigating

Our product team is aware of the issue and we are currently investigating. In the meantime, to export published reports please use Excel or Google Sheets.
Posted Aug 02, 2021 - 19:58 UTC
This incident affected: Xero Platform and Settings.