Users are unable to access some areas of Xero

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing users from accessing some areas of Xero.

Please clear your browsers cookies and cache and let us know if you still have any issues with this, and we’ll investigate further.

Xero Central: https://central.xero.com/s/article/Clear-Cookies-and-Cache#Web

Posted Feb 24, 2020 - 22:19 UTC

Identified

Our Product Team have identified the cause, and are working to restore your ability to access all areas of Xero as soon as possible.

Posted Feb 24, 2020 - 22:05 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted Feb 24, 2020 - 21:53 UTC

Investigating

We’re currently aware of an issue preventing users from accessing some areas of Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Feb 24, 2020 - 21:35 UTC

This incident affected: Xero Platform and Settings.