Intermittent errors when accessing Workpapers
Incident Report for Xero
Resolved
Our Product Team have resolved the issue that was causing intermittent errors when accessing Workpapers.
Posted 18 days ago. Jul 04, 2018 - 07:55 NZST
Identified
Our Product Team have been working with urgency to resolve the issue with our Workpapers practice product.
We have a fix that will be ready for release at 6am Wednesday 4th July (NZT).
We apologise for the inconvenience caused.
Posted 19 days ago. Jul 03, 2018 - 16:09 NZST
Update
Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.
Posted 19 days ago. Jul 03, 2018 - 14:16 NZST
Update
Our Product Team are doing everything they can to improve your Workpapers experience. Thanks for your patience.
Posted 19 days ago. Jul 03, 2018 - 13:45 NZST
Update
Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Posted 19 days ago. Jul 03, 2018 - 13:15 NZST
Update
We’re currently aware of an issue preventing users from using Workpapers. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Posted 19 days ago. Jul 03, 2018 - 12:59 NZST
Investigating
We are currently investigating this issue.
Posted 19 days ago. Jul 03, 2018 - 12:58 NZST
This incident affected: Partner Tools & WorkflowMax (Workpapers).