Some users are receiving intermittent 'Our website is currently unavailable' messages

Incident Report for Xero

Resolved

Our Product Team have resolved the intermittent issue affecting a small number of users who were receiving the 'Our website is currently unavailable', error message.

Please let us know if you still have any issues, and we’ll investigate further.
Posted Jul 07, 2016 - 09:23 UTC

Update

Our Product Team are continuing to investigate this issue. Getting this issue resolved is our top priority. Thanks again for your patience.
Posted Jul 07, 2016 - 08:19 UTC

Update

We’re sorry about the frustration this may be causing you. We’re still working on this - we’ll update you as soon as we have more information.
Posted Jul 07, 2016 - 07:49 UTC

Update

Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users.
Posted Jul 07, 2016 - 07:19 UTC

Update

Our Product Team are doing everything they can to resolve this issue with Xero. Thanks for your patience.
Posted Jul 07, 2016 - 06:49 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Posted Jul 07, 2016 - 06:19 UTC

Investigating

We’re currently aware of an issue causing a small number of users to receive an intermittent "Our website is currently unavailable" message while logged into Xero. Our Product Team is investigating this with urgency.

In the meantime, refreshing the page or using the back button in your browser should temporarily resolve the issue. Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.
Posted Jul 07, 2016 - 05:32 UTC