Some users are unable to access Xero

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing users from logging into Xero.

Please let us know if you still have any issues accessing Xero, and we’ll investigate further.

Posted Aug 03, 2017 - 00:23 UTC

Identified

Our Product Team have identified the cause, and are working to restore your access to Xero as soon as possible.

Posted Aug 03, 2017 - 00:14 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted Aug 03, 2017 - 00:09 UTC

Update

We're aware that many users are still able to access Xero, however they may experience errors and slowness.

Our Product Team is investigating this with urgency, and we'll continue to keep you updated.

Posted Aug 02, 2017 - 23:58 UTC

Investigating

We’re currently aware of an issue preventing some users from accessing Xero. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Aug 02, 2017 - 23:41 UTC