Global: XPM - Customers may experience a delay in receiving XPM email invites

Incident Report for Xero

Resolved

Our team has resolved the issue impacting XPM invites being received. We apologise for any inconvenience this has caused.

A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.

Posted Feb 01, 2024 - 03:22 UTC

Monitoring

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 2:57am UTC

Posted Feb 01, 2024 - 02:58 UTC

Update

We are continuing to investigate this issue.

Posted Feb 01, 2024 - 01:26 UTC

Investigating

We are aware customers may not receive email invites in XPM. Our team is investigating this with urgency.

Status Last Reviewed: 1:26am UTC

Posted Feb 01, 2024 - 00:55 UTC

This incident affected: Xero Partner Products & Tools (Xero Partner Hub).