Australia: AU Tax - Some customers may be experiencing performance issues

Incident Report for Xero

Resolved

Our team has resolved the issue impacting Australian customers trying to access Xero Tax. We apologise for any inconvenience this has caused.

Our technical team identified this was caused by poor network connectivity and has restored service.

Posted Jun 30, 2023 - 01:44 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 30, 2023 - 01:20 UTC

Investigating

We are aware Australian customers trying to access Xero Tax are experiencing performance issues. Our team is investigating this with urgency.

Status Last Reviewed: 12:07am UTC

Posted Jun 30, 2023 - 00:08 UTC

This incident affected: Xero Partner Products & Tools (Xero Tax (AU)).