Our team has resolved the issue where documents uploaded to Hubdoc were not being processed. This was caused by a prior release that our technical team has now fixed. Documents uploaded between 10:30am and 3:30pm EST on Friday 13 January need to be re-uploaded for extraction. We apologise for any inconvenience this has caused.
Posted Jan 13, 2023 - 20:56 UTC
Monitoring
Our team has implemented a fix and we are currently monitoring the results.
Posted Jan 13, 2023 - 20:44 UTC
Investigating
We are currently investigating an issue where documents uploaded to Hubdoc are not being processed. We will update you as soon as we have any further information.