Error 500's when submitting a batch payment

Incident Report for Xero

Resolved

Our Product Team have resolved the issue that was preventing some users from submitting batch payments.

Please let us know if you still have any issues with this, and we’ll investigate further.

Posted Oct 18, 2018 - 04:13 UTC

Identified

Our Product Team have identified the cause, and are working to restore your ability to submit batch payments as soon as possible.

Posted Oct 18, 2018 - 04:03 UTC

Update

Our Product Team are doing everything they can to let you submit batch payments. Thanks for your patience.

Posted Oct 18, 2018 - 03:14 UTC

Update

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted Oct 18, 2018 - 02:58 UTC

Update

We’re currently aware of an issue preventing some users from submitting Batch Payments. Our Product Team is investigating this with urgency.

Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.

Posted Oct 18, 2018 - 02:43 UTC

Investigating

We are currently investigating this issue.

Posted Oct 18, 2018 - 02:37 UTC

This incident affected: Xero Platform and Settings.