AU: AU Tax - Customers unable to access PLS/ELS Management
Incident Report for Xero
Resolved
Our team has resolved the issue causing customers to be unable to access PLS/ELS Management in AU Tax. This was caused by a problem with a recent change which has now been fixed. We apologise for any inconvenience this has caused.
Posted Feb 20, 2024 - 00:08 UTC
Monitoring
Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 11:53 pm UTC
Posted Feb 19, 2024 - 23:53 UTC
Identified
We have identified what is preventing customers from accessing PLS/ELS Management in AU Tax.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 11:47 pm UTC
Posted Feb 19, 2024 - 23:48 UTC
Investigating
We are aware customers are receiving an error message when trying to access PLS/ELS Management in AU Tax. Our team is investigating this with urgency.

Status Last Reviewed: 11:14 pm UTC
Posted Feb 19, 2024 - 23:15 UTC
This incident affected: Xero Partner Products & Tools (Xero Tax (AU)).