Global: Hubdoc - Customers receiving 504 Gateway Time Out

Incident Report for Xero

Resolved

Our team has resolved the issue impacting customers trying to access Hubdoc. We apologise for any inconvenience this has caused.

A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.
Posted Sep 01, 2023 - 02:35 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 01, 2023 - 02:20 UTC

Investigating

We are aware customers trying to access Hubdoc may be receiving a 504 Gateway Time Out when trying to access Hubdoc. Our team is investigating this with urgency.

Status Last Reviewed: 12:41am UTC
Posted Sep 01, 2023 - 00:42 UTC
This incident affected: Hubdoc.