America: Bank Feeds - Feeds from some banks not importing

Incident Report for Xero

Resolved

Our team has resolved the issue preventing some bank feeds from refreshing. A refresh is now in progress.

This was caused by another refresh occurring in the background, the team fixed this to ensure that feeds would continue to update.

Posted Jan 10, 2023 - 18:09 UTC

Monitoring

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 17:45 UTC

Posted Jan 10, 2023 - 17:44 UTC

Investigating

We are aware of an issue with some Bank Feeds not importing on their regular schedule. Our team is investigating this with urgency.

Status Last Reviewed: 16:15 UST

Posted Jan 10, 2023 - 14:42 UTC

This incident affected: Core Xero Products (Bank Reconciliation).