Australia: Practice Manager and Tax - some users experiencing issues printing tax returns

Incident Report for Xero

Resolved

Our team has resolved the issue impacting customers trying to in . We apologise for any inconvenience this has caused.

Our technical team identified this was caused by poor network connectivity and has restored service.
Posted Jun 28, 2024 - 03:04 UTC

Monitoring

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 3:01am UTC
Posted Jun 28, 2024 - 02:48 UTC

Investigating

We are aware Australian customers trying to print tax return in Practice Manager and Tax are experiencing slowness or an error. Customers may also notice issues adding tax returns to a document pack. Our team is investigating this with urgency.

Status Last Reviewed: 2:45am UTC
Posted Jun 28, 2024 - 02:16 UTC
This incident affected: Xero Partner Products & Tools (Xero Tax (AU)).