Global: Xero - customers may be experiencing slowness

Incident Report for Xero

Resolved

Our team has resolved the issue causing slowness across Xero. We apologise for any inconvenience this has caused.

Our technical team identified this was caused by poor network connectivity and has restored service.

Posted Aug 21, 2023 - 03:01 UTC

Monitoring

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 2:57am UTC

Posted Aug 21, 2023 - 02:16 UTC

Identified

We have identified what is causing customers to experience slowness in Xero.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 2:06 am UTC

Posted Aug 21, 2023 - 02:06 UTC

Investigating

We are aware that customers may be experiencing slowness in Xero. Our team is investigating this with urgency.

Status Last Reviewed: 1:56 am UTC

Posted Aug 21, 2023 - 01:56 UTC

This incident affected: Xero Platform and Settings.