Global: XPM - degraded performance

Incident Report for Xero

Resolved

Our team has resolved the issue causing slowness in XPM. This was caused by increased load on our systems which our technical team resolved. We apologise for any inconvenience this has caused.
Posted Aug 17, 2023 - 02:20 UTC

Monitoring

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 2:03am UTC
Posted Aug 17, 2023 - 02:04 UTC

Identified

We have identified what is causing customers to experience slowness in XPM.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 1:40am UTC
Posted Aug 17, 2023 - 00:40 UTC

Investigating

We are aware customers are experiencing degraded performance that is causing slowness for XPM users. Our team is investigating this with urgency.

Status Last Reviewed: 12:32am UTC
Posted Aug 17, 2023 - 00:33 UTC
This incident affected: Xero Partner Products & Tools (Xero Partner Hub).