Global: V2 Reports - Some customers unable to load reports

Incident Report for Xero

Resolved

Our team has resolved the issue impacting customers trying to load V2 reports in Xero. We apologise for any inconvenience this has caused.

Our technical team identified this was caused by poor network connectivity and has restored service.

Posted Apr 10, 2024 - 00:23 UTC

Monitoring

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 12:04 AM UTC

Posted Apr 10, 2024 - 00:06 UTC

Investigating

We are aware that some customers may be unable to load V2 reports in Xero. Our team is investigating this with urgency.

Status Last Reviewed: 11:06 pm UTC

Posted Apr 09, 2024 - 23:07 UTC

This incident affected: Core Xero Products (Reporting).