Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO

Incident Report for Xero

Resolved

Our team has resolved the issue impacting Australian customers trying to lodge tax returns in Xero Tax.

This issue was due to an underlying product dependency with Xero Tax and our team worked to restore service.

We apologise for any inconvenience this has caused.

Posted Aug 31, 2026 - 01:37 UTC

Monitoring

Our team has implemented a fix and we are currently monitoring the results.

Posted Aug 31, 2026 - 01:12 UTC

Identified

We are aware of an issue where some customers are unable to prefill or lodge tax returns from Xero Tax. Our team is has identified the cause and is working on a fix.

Posted Aug 30, 2026 - 23:50 UTC

This incident affected: Xero Partner Products & Tools (Xero Tax (AU)).