UK: Errors accessing MTD VAT

Incident Report for Xero

Resolved

Our team has resolved the issue impacting UK customers trying to access MTD VAT and non-MTD VAT. We apologise for any inconvenience this has caused.

We have now made a configuration change to these services to ensure performance remains stable in the future.
Posted Apr 06, 2023 - 17:07 UTC

Monitoring

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 16:34 UTC
Posted Apr 06, 2023 - 16:34 UTC

Investigating

We are aware that some customers trying to access MTD VAT and non-MTD VAT are experiencing errors. Our team is investigating this with urgency.

Status Last Reviewed: 15:50 UTC
Posted Apr 06, 2023 - 14:06 UTC
This incident affected: United Kingdom - Regional Products (Tax Reporting - UK VAT & MTD).