Global: XPM - customers may be experiencing degraded performance

Incident Report for Xero

Resolved

Our team has resolved the issue causing customers to experience slow load times. This was caused by increased load on our systems which our technical team resolved. We apologise for any inconvenience this has caused.
Posted Aug 13, 2023 - 23:48 UTC

Monitoring

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 11:40pm UTC
Posted Aug 13, 2023 - 23:41 UTC

Identified

We have identified what is causing customers to experience slow load times in XPM

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 11:33pm UTC
Posted Aug 13, 2023 - 23:34 UTC

Investigating

We are aware customers may be experiencing slow load times in XPM. Our team is investigating this with urgency.

Status Last Reviewed: 11:27 pm UTC
Posted Aug 13, 2023 - 23:28 UTC
This incident affected: Xero Partner Products & Tools (Xero Partner Hub).