Our Product Team and AWS have resolved the issue that was preventing users from logging in and accessing certain areas of Xero.
We have reports of users receiving Error 500's when accessing Reports, Contacts and Payroll, however clearing your cookies and cache resolves these errors.
If after clearing your cookies and cache, you're still having issues accessing Xero, please let us know and we’ll be happy to investigate.
Posted Mar 20, 2018 - 17:29 UTC
Monitoring
AWS have resolved the issue with their service, however we have reports that some users are still seeing Error 500's. We have found that clearing your cookies and cache resolves these issues.
We'll keep monitoring the issue for the moment.
Posted Mar 20, 2018 - 17:01 UTC
Update
We’re closer to getting you back on Xero, sorry for the disruption this is causing you.
Posted Mar 20, 2018 - 16:34 UTC
Update
We're currently working to get everyone back up and running. Thanks for your continued patience.
Posted Mar 20, 2018 - 16:06 UTC
Identified
Our Product Team have identified the cause is due to AWS having issues with one of their services we use.
As soon as we have any further information we'll let you know.
Posted Mar 20, 2018 - 15:56 UTC
Update
Our Product Team are doing everything they can to get you back online with Xero. Thanks for your patience.
Posted Mar 20, 2018 - 15:41 UTC
Update
Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Posted Mar 20, 2018 - 15:32 UTC
Investigating
We’re currently aware of an issue preventing access to Xero. Our Product Team is investigating this with urgency.
Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.