Global: XPM - Users unable to access the navigation bar

Incident Report for Xero

Resolved

Our team has resolved the issue where customers were unable to view the Navigation bar in XPM. We apologise for any inconvenience this has caused.

A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.

Posted Oct 16, 2023 - 02:09 UTC

Update

We are continuing to monitor for any further issues.

Posted Oct 16, 2023 - 02:05 UTC

Monitoring

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 1:37am UTC

Posted Oct 16, 2023 - 01:37 UTC

Identified

We have identified an issue where the Navigation bar in XPM is currently unavailable.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 1:23am UTC

Posted Oct 16, 2023 - 01:24 UTC

This incident affected: Xero Partner Products & Tools (Xero Practice Manager (XPM)).