Global: Bank Feeds - Some users are unable to connect or refresh bank feeds

Incident Report for Xero

Resolved

Our team has resolved the issue impacting customers trying to connect or refresh bank feeds. We apologise for any inconvenience this has caused.

This was caused by a technical issue that Yodlee resolved.
Posted Jan 17, 2025 - 02:18 UTC

Monitoring

Yodlee have implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 12:46 am UTC
Posted Jan 17, 2025 - 00:46 UTC

Update

We are aware some customers trying to connect or manually refresh Yodlee bank feeds are experiencing errors. Our team is working with Yodlee to resolve this issue with urgency.

Status Last Reviewed: 11:19pm
Posted Jan 16, 2025 - 23:19 UTC

Investigating

We are aware some customers trying to connect or manually refresh Yodlee bank feeds are experiencing errors. Our team is investigating this with urgency.

Status Last Reviewed: 10:32pm
Posted Jan 16, 2025 - 21:56 UTC
This incident affected: Core Xero Products (Bank Reconciliation).