Our Product Team have resolved the issue that was causing performance issues in WorkflowMax and Xero Practice manager.
Please let us know if you still have any issues, and we’ll investigate further.
Posted Oct 09, 2017 - 04:44 UTC
Monitoring
We’re close to having all affected users back to normal, and we will continue to monitor the situation.
Posted Oct 09, 2017 - 04:20 UTC
Update
Our Product Team are still working to restore performance for everyone. Thank you for your patience.
Posted Oct 09, 2017 - 03:59 UTC
Update
Performance should be back to normal for some users however we're aware that this isn't the case for everyone. Our Product Team are still working to resolve this - we'll post another update shortly.
Posted Oct 09, 2017 - 03:14 UTC
Update
We're still working to restore the performance of WorkflowMax and Xero Practice Manager - we'll let you know as soon as we have any further updates. We apologise for any inconvenience this has caused.
Posted Oct 09, 2017 - 02:37 UTC
Identified
Our Product Team have identified the cause and are working to restore the performance of WorkflowMax and Xero Practice Manager back to normal. As soon as we have any further updates, we'll let you know.
Posted Oct 09, 2017 - 02:09 UTC
Update
Fixing this issue is our top priority right now, as we can appreciate the impact this is having for our users. We'll post here as soon as we have any updates.
Posted Oct 09, 2017 - 01:51 UTC
Update
Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.
Posted Oct 09, 2017 - 01:29 UTC
Investigating
We’re currently aware of an issue causing errors and slowness in WorkflowMax and Xero Practice Manager. Our Product Team is investigating this with urgency.
Apologies for the inconvenience this is causing you - we’ll update you as soon as we have any news.